Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 start service car was a perfect replacement high standard communication was friendly would definitely use if needed again”

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Posted 2 years ago

“5 star service and the car was a excellent replacement highly recommended”

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Posted 2 years ago

“The car delivered was a top off the range astra, very clean and delivered promptly. Wold definitely use this company again.”

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Posted 2 years ago

“Good efficient service. Would highly recommend”

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Posted 2 years ago

“Simplyterrible customer service. Failed delivery, I’ve had to chase them all the time and can never go hold of anyone. Wasted hours of time with this company.”

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Posted 2 years ago

“Professional and great job”

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Posted 2 years ago

“Almost impossible to get hold of and drag their heels because the longer your car is out of action, the more they make from third party insurers on hire car charges and other unjustifiable fees.”

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Posted 2 years ago

“Rubbish company, hire car didn't turn up, no explanation, no answer on telephone, no reply to messages, emails, yearning to hear this appalling outfit is to be dropped by Direct Line/has gone out of business/is bankrupt/kaput/a dead parrot. Barbara Martin”

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Posted 2 years ago

“Every from start to finish was 100% i had a car drop off at my works on the date and time they said and was collected was the same great people to work with hassle free deffo use again”

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Posted 2 years ago

“Everything was sorted out for me the replacement car ..delivered to the door..”

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Posted 2 years ago

“First class customer service. Hire car delivered promptly and repair work to my own car was excellent and professional”

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Posted 2 years ago

“Customer service was outstanding. Delivery/collection was prompt”

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Posted 3 years ago

“Hard to get a hold of, always on the phone 10mins before they answer. Called over 10 time to sort booking a replacement vehicle out. When finally sorted they sent me a mini bus. Had to go through it all again. Waste of my time”

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Posted 3 years ago

“Outstanding service. Always kept up to date with the repair/hire. Exceptional staff and customer support”

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Posted 3 years ago

“Helpful team and dealt with everything that I asked of them.”

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Posted 3 years ago

“Very positive all team”

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Posted 3 years ago

“Very efficient, good communication would recommend to anyone”

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Posted 3 years ago

“Very disappointed, i spoke with them on 24 December for a replacement car ,i really need that car.I understand the Christmas period and i call them Monday 27 and they told me someone will call me for arrange, nothing happens till evening and i call them back and they told tomorrow (28 December ) someone call me ,next day nothing happens, i call them back and same story (someone call me next day(29 December).No one call me yesterday and i call them today because really need a car for new year because i go away,when i call them same story someone will call me ASAP. Very disappointed, this company Auxillis make the days hard. 0 star from me ,they lying people.”

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Posted 3 years ago

“I have never left a review before but the service from Auxillis was so good I felt I should. Really knowledgable claims team could answer all my questions about the contracts. Car arrived the next day and all the staff we dealt with were extremely helpful and courteous, and did what they said they would do when they said they’d do it (e.g. calling aback with an answer). Thank you to everyone involved in keeping us on the road!”