Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, not perfect but does what it says on the tin.”

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Posted 4 years ago

“Obstructive. Inactive. Lackadaisical. Absolutely atrocious service. No way would Iuse their service voluntarily. TWO YEARS and three rectifications to sort out a non fault incident.”

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Posted 4 years ago

“Great service, very friendly and courteous on the phone and in-person (vehicle collection & courtesy car drop off). Courtesy car wasn't ideal, being a 1.2 Vauxhall to cover a 2.0 VRs Skoda, but it was clean and reliable for the time I had it.”

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Posted 4 years ago

“Almost new Skoda Octavia estate as a courtesy car. Delivered and collected promptly. Very pleased with service”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“Grate service, very helpful lovely people easy to communicate with. Thank you!”

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Posted 4 years ago

“First class service from start to finish Thanks Auxillis.”

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Posted 4 years ago

“Professional service, on time delivery, good communication. Worth recommendation and your time.”

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Posted 4 years ago

“Excellent customer service car delivered on time thanks Auxillis recommend !”

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Posted 4 years ago

“Had auxillis hire car delivered and picked up on time ,no waiting in.highly recommend auxillis,”

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Posted 4 years ago

“Delivered the car to my address promptly, the car was excellent and after I was paid out from my insurance the company collected the car as promised, I would certainly recommend Auxillis to others, 5 star from me.”

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Posted 4 years ago

“Wonderful company. Made the whole process very easy after my crash. The car was delivered the next day and the man that delivered it took the time to talk me through everything. I needed it a little longer which was not a problem for them and it was collected on time which didn’t leave me waiting around. Also the car they hired me was insane! Would absolutely recommend!”

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Posted 4 years ago

“Hire car was delivered to me with a tiny scratch on the side. The delivery condition sheet was not clear. After 4 days of driving the hire car the tyre blew up whilst I was driving. They sent someone to fix it and tried to charge me £150 for that when I’d driven it for 4 days. They stated it was my fault because in 4 days I had apparently driven 330 miles... not possible. After awful customer service, someone finally listened and looked into it and they had sent the wrong tracker report. They sent it for someone else’s car!!! They then took 2 months to fix my car because it was Christmas and no one wanted to work. Once I finally got my car back they tried to charge me £500 for a tiny scratch on the hire car which was there from the beginning. They then stopped that and tried to charge me £270 for something if I’d have fixed it myself I could’ve done it for £50. Absolutely awful service. They try to rip off customers. If I hadn’t have known better I would’ve paid. They are awful.”

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Posted 4 years ago

“They sorted me out with a car very quickly with no hassle and picked it up where I wanted them to on the day I asked them to. They had taken account of my main requirements, automatic and 4 wheel drive, but unfortunately the car was a little low for me as I suffer from arthritis, but, to be fair, they were not aware of this. I was very stressed about the whole situation but I needn’t have worried.”

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Posted 4 years ago

“Hire car given was in bad shape, what I thought would be a stress free Was quite the opposite. My car has come back from the repair shop more damaged than it went in! Happy to charge me £60 Incase of any damages to hire car but when mine comes back damaged different story. Currently awaiting for auxillis to sort this out”

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Posted 4 years ago

“Completely unhelpful on the phone. Didn't seem to grasp what my requirements were. Maybe because I had a commercial vehicle. I used another company.”

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Posted 4 years ago

“Very friendly staff who sorted out delivering and picking up my hire car while my own car was away being repaired.”

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Posted 4 years ago

“Took all the worry out of being without your car great service in a very difficult time thank you for everything.”

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Posted 4 years ago

“Auxillis were professional efficient and delivered what they promised staff were friendly and explained the process to me as this was my first accident on the road for 40 years . I would recommend using Auxillis to anyone. 5 stars from me.”

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Posted 4 years ago

“if people do not understand the implications of this scheme, they are entering very dangerous territory. The fancy hire car (inflated) costs will become yours if the claim is not agreed or becomes a knock for knock”

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Posted 4 years ago

Auxillis is rated 4.4 based on 681 reviews