Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 694 Reviews

85 %

of reviewers recommend Auxillis

Company Reviews

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Metrics

4.4

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly and efficient, completely satisfied with the service; thank you.”

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Posted 5 years ago

“The service from start to finish was great. From arranging a repair quote, to discussing the write off, then subsequent hire car. Even with the covid 19 situation they were able to arrange collection, without being face to face. Very professional, thank you”

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Posted 5 years ago

“Excellent communication with setting up the hire. Clear instructions First class vehicle They did exactly what they said they would.”

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Posted 5 years ago

“Good communication and dealt with everything quickly and efficiently. Was offered additional help if needed. A very smooth resolution to a stressful situation”

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Posted 5 years ago

“Right from the start everyone from Auxillis was very friendly and helpful. Everything was sorted so quickly. The car was lovely, very clean with no problems at all. Thankyou very much.”

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Posted 5 years ago

“Great communication with helpful advisors. Car was delivered and collected promptly. Would recommend!”

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Posted 5 years ago

“First class service from beginning to end could not fault this service every one was very helpful and we was very happy when we got the car back looking great. Thank you.”

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Posted 5 years ago

“If I could give zero stars I would. The most aweful company, please do not do insurance with Admiral, as they use these people for insurance claims. Just a warning. Took money off us without our consent, zero communication and still will be pestering you years later. Id suggest you change from Admiral and any other insurance company that uses them today, do not delay. Customer service shocking, staff with bad attitude, rude and will NOT help you with questions. They are all about making money out of you even though you are a victim of an accident. Terrible, honestly. I am actually very concerned and don't know who to ask for help, as suspect they will not stop pestering accident victims for money later on. This company is a complete scam, not sure how and why Admiral or any other motor insurance company would use them. It is absolutely unacceptable. I think I might report them to the police actually, as someone has got to do something about this company”

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Posted 5 years ago

“Our car was written off, as a member of the public hit our stationary car in a supermarket car park, he came in to customers service desk admitted liability and left all his details, we went through our insurer's and Auxillis dropped us off a car. A year later Auxillis are demanding £3300 of us because the 3rd party and his insurers will not respond back to Auxillis. We had the car for 3 weeks. It was not our fault and demanding this money is disgusting”

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Posted 5 years ago

“Car was waiting on me at repair shop. I phoned regards some paintwork damage on hire car and they were very helpful and accepted that the vehicle had the damage. I was able to return the car back to repair shop when my car was repaired. When organising the hire car the process was simple and staff assisted mtself to arrange it and deal with my claim.”

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Posted 5 years ago

“From start to finish the service and communication throughout was first class. Car was collected and hire car delivered as agreed and no issues extending hire when repairs overrun. Car was returned to me as good as new. Should I be unfortunate to require their services again I would have every confidence in receiving a competent and professional service.”

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Posted 5 years ago

“Very friendly, helpful staff. Took the whole thing out of my hands and dealt with very professionally. Well done!”

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Posted 5 years ago

“Excellent service would definitely recommend”

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Posted 5 years ago

“Good service, not perfect but does what it says on the tin.”

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Posted 5 years ago

“Obstructive. Inactive. Lackadaisical. Absolutely atrocious service. No way would Iuse their service voluntarily. TWO YEARS and three rectifications to sort out a non fault incident.”

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Posted 5 years ago

“Great service, very friendly and courteous on the phone and in-person (vehicle collection & courtesy car drop off). Courtesy car wasn't ideal, being a 1.2 Vauxhall to cover a 2.0 VRs Skoda, but it was clean and reliable for the time I had it.”

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Posted 5 years ago

“Almost new Skoda Octavia estate as a courtesy car. Delivered and collected promptly. Very pleased with service”

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Posted 5 years ago

“Excellent service”

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Posted 5 years ago

“Grate service, very helpful lovely people easy to communicate with. Thank you!”

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Posted 5 years ago

“First class service from start to finish Thanks Auxillis.”

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Posted 5 years ago

Auxillis is rated 4.4 based on 694 reviews