Auxillis Reviews

Name: Auxillis
Rating: 4.38

4.4 Rating 694 Reviews

85 %

of reviewers recommend Auxillis

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Metrics

4.4

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Auxillis staff very helpful and our claim was processed and settled very quickly. 5 *”

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Posted 4 years ago

“Excellent service from start to finish they took all the worry away”

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Posted 4 years ago

“Good service provided updated regularly through the process took away any stress of having to deal with it myself. The repairs to longer than usual due to the COVID 19 lockdown which was beyond Auxillis control. The period for the hire car that I was provided ( which was equal to my own vehicle) was extended to cater for this and I was updated accordingly even under the difficult circumstances.”

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Posted 4 years ago

“Received a car in response to an accident. Although the car was received quickly Transporter was very unprofessional and rude. If I had a choice I wouldn’t use this service again. Another review will be given once car is returned”

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Posted 4 years ago

“Top notch.my car was picked up n fixed nicely.Got a nice clean car just like mine delivered n clean.i will reccomend them n use them again n again.”

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Posted 4 years ago

“Great service, my vehicle was fixed promptly and I even got a nice upgraded hire vehicle. I wouldn't hesitate to recommend this company for their 5 star service.”

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Posted 4 years ago

“I was very happy with the professional service provided by auxilis. I would recommend auxilis to friends and family.”

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Posted 4 years ago

“From last one week i phoned them four times that take back your hire car but they are ignoring. I have no extra space and if any one damage the car it will be another big issue for me.”

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Posted 4 years ago

“One week ago i request them that please take back your hire car. I phoned them 4 times but still they are ignoring. Very useless. I have no space if some one damage the car it will be another issue for me.”

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Posted 4 years ago

“I was hit from behind in my car and Sainsbury's insurance put me through to Auxillis. A hire car came very quickly but in the 10 days since my accident I have heard nothing even though my car has been written off. I phoned them only to be told its no longer anything to do with them and to ring my insurance company who Auxillis had not even informed them the car had been written off.”

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Posted 4 years ago

“A professional, friendly service when you need it most!!!!”

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Posted 4 years ago

“Trouble free service”

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Posted 4 years ago

“Auxillis was previously 'Helphire' and 'Angel Assistance' and they changed their trading name in September 2016 [Ref. 'Fleetnews' 06-09-16]. 'Helphire' was horrendous (see reviews for Helphire in 'google). Be under no illusion, from my experience this company will seek to provide you with an expensive hire vehicle and indicate they will cover virtually all costs and charges. Do this at your own risk and be 100% sure that you will indeed get these costs re-imbursed or paid for by Auxillis. I you have any doubt or feel that you may be getting 'hard-sell' tactics then do some research first via e.g. moneysavingexpert.com. YOU have the option to go straight to your own insurance company and seek to arrange for car hire or even better just provide your other own car instead of signing up with a company such as this. Please be warned that Accident/Claims Management Companies (CMC's) have been strongly criticised by industry regulators and the media and there is discussion (late 2019) that the FCA (Financial Conduct Authority) will seek to regulate these companies (at the moment they are NOT regulated). So do some thorough research on what users REAL experience is of a CMC before simply signing the paperwork. There can (sometimes) be a good reason for using a Claims Management Company (CMC), but as the FamilyMoney website notes : "What criticisms have there been of CMCs? Complaints about Claim Management Companies tend to centre around three main aspects. The first is that they may – knowingly or unwittingly – give their clients misleading and inaccurate advice. For example, they may encourage them to agree to an out-of-court settlement when going to court (with a competent medical report) would have resulted in more compensation. A 2012 Citizens Advice poll found that less than half of CMCs gave their clients a clear assessment of the chances of success in their case. CMCs instruct a solicitor on the claim, and so act solely as intermediaries. It would be much cheaper for complainants to instruct a legal representative directly, and save on CMC fees. Their charges can be as much as one third of any settlement. The second reason why people have been critical of CMCs is because of their fee structuring. In the CAB poll, 2 out of 3 companies didn’t tell their clients how much they charged, and 72% didn’t say when the fees had to be paid. Others asked for fees upfront before the case had been heard. Apart from their poor value for money and misrepresentation of their services, the 2016 Brady report also criticised the aggressive marketing tactics of some CMCs. These included cold calling (in the form of text messages or visits to people’s homes)" [this extract taken from the FamilyMoney website - https://www.familymoney.co.uk/life-experiences/money-magazine/claims-management-companies/]”

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Posted 4 years ago

“Fast friendly and good price. Was easier than ordering a taxi!”

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Posted 5 years ago

“Customer service very convenient , helped straightaway and are very nice . Car deliverd on time and taken back on time .”

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Posted 5 years ago

“Top quality like for like replacement vehicle Accurate delivery and pick up timing No hassle”

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Posted 5 years ago

“Used Auxillis through my insurance company. They were quick, thorough, polite and very efficient from start to finish. It was very easy to keep updated on the progress of my car via the email link. Very happy with their service from start to finish.”

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Posted 5 years ago

“Auxillis acted promptly to provide a car similar to the car that I had had stolen. The car provided was clean and in good condition and all paperwork involved was clear and easily understood. The delivery/collection drivers were efficient and helpful in answering any questions.”

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Posted 5 years ago

“Swift and friendly service. Helpful and flexible to my needs. The car provided was clean and of a high standard. I would definitely use them again in the future if needed.”

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Posted 5 years ago

“Everything was dealt with quickly and efficiently the hire car was of a great standard very please with the outcome”

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Posted 5 years ago

Auxillis is rated 4.4 based on 694 reviews