Auxillis Reviews

Name: Auxillis
Rating: 4.37

4.4 Rating 681 Reviews

85 %

of reviewers recommend Auxillis

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4.4

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Auxillis 1 star review on 13th February 2023

Aukse Zalpyte

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The hire car was delivered on time by courteous staff,when I phoned Auxillis to say I had finished with the car they to were polite and friendly would definitely recommend them.”

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Posted 3 years ago

“An excellent service all round from start to finish”

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Posted 3 years ago

“Amazing, punctual service, very professional staff and eager to help, the car was immaculate on delivery. I would highly recommend this company if ever in a crisis. Thank you Auxillis”

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Posted 3 years ago

“Painless process with good communication from Auxillis. Like for like was Lexus for my Lexus. Delivery and collection with no hassle at all. Thank you”

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Posted 3 years ago

“Car delivered two days late. Staff were rude and blaming each other. When I left negative feedback with my insurer, they put a claim in for damage. Avoid if possible. If your insurer mentions Auxillis, request another provider. Unprofessional and fraudulent.”

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Posted 3 years ago

“Auxillis was the company that arranged my replacement car. The process was extremely smooth, excellent communication and they made sure I had the car available as soon as mine went to repair. Superb service.”

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Posted 3 years ago

“Our car was damaged by a rear end shunt, we had a no fault claim approved and Auxillus was selected to cover this. Our hire car was ready for collection, we were kept up to date with the repairs with regular emails, the repairs were done to an excellent standard and we gave been notified that all cost have been recovered from the third party, excellentvsef ice crom Auxillis ... well done 👏🙂👍”

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Posted 3 years ago

“Excellent service from Auxillis. Prompt delivery of our hire car in just a few hours and all clean and tidy and ready to go. Lovely chap who delivered it and explained all the paperwork. brilliant communication from head office to keep us informed of progress and extend our hire period when needed and prompt and courteous collection at the end of the hire. Highly recommendable !!”

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Posted 3 years ago

“All communication was clear, friendly and efficient whether by phone or face to face.”

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Posted 3 years ago

“All Auxillis staff were courtious helpful and efficient.”

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Posted 3 years ago

“They came on time with car”

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Posted 3 years ago

“The car was delivered quickly and on time, it was exactly as specified and was collected equally efficiently and flexibly.”

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Posted 3 years ago

“Delivered A new courtesy car on time and picked it up great friendly staff”

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Posted 3 years ago

“Efficient and stress free service.”

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Posted 3 years ago

“Excellent service, staff were friendly and helpful. Our hire car was delivered and collected promptly and was of a good quality.”

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Posted 3 years ago

“Fantastic service from delivery to pickup.”

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Posted 3 years ago

“Great service. Took the stress out of a stressful situation.”

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Posted 3 years ago

“Excellent, professional service. Very accommodating staff, helpful and friendly. Delivery and collection to suit my timings and locations. Extremely good courtesy car supplied, would thoroughly recommend.”

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Posted 3 years ago

“Auxillis arranged a courtesy vehicle after non vault accident all the paper work done my vehicle booked into the garage for the 8th November courtesy vehicle being dropped off between 2&4 arrived at the garage for 3.30 and no courtesy vehicle waited until 4 still didn't turn up called auxxils all they could say its all booked in they then gave me the number of Fleet they don't answer the phone and ask you to leave message and get back to you still haven't heard anything don't know what's going on auxxils are a complete shambles”

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Posted 3 years ago

“A very disappointing experience. I had a no-fault accident on the 1st of August this year when I was rear ended by another vehicle when I was stationary in traffic. My vehicle had only covered 30,000 miles and at the time of the accident, had just been serviced and had new brakes under warranty less than 12 months before the accident. My insurer referred me to Auxillis to handle my claim. Auxillis Were initially very helpful however things tailed off quickly. I was the one who had to chase time and time again to find out updates on my vehicle repair. After two months and very little communication from either Auxillis or their repair centre, they phoned me to tell me the vehicle was ready. I collected the vehicle and drove 500 yards up the road with my nine-year-old son in the car when the brakes failed. I challenged Auxillis over this issue and they said they couldn’t identify that the brake failure was a result of the accident. Further investigation revealed they knew full well about the faulty brakes before returning the vehicle to me and still allowed me to leave the repair centre with a nine-year-old child in a vehicle with faulty brakes, which (having checked with the police) would not be classified as roadworthy. I have clear evidence the engineer signed off my repairs and then nearly a month later the repair centre sent my car to a main dealer to have the brakes investigated (so they either knew of the fault at the time the engineer ‘approved’ my repairs or the repair centre themselves damaged my brakes after the engineer signed off ‘all repairs). The VW main dealer only partially investigated and recommended to Auxillis that further (costly) investigations were required to establish the full cause of the failure, which they did not proceed. Instead the Auxillis repair centre ignored the issues with the brakes, returned my car to me assuring me that it was in perfect working order and allowed me to drive away. They provided me with no paperwork at the time warning me of the brake issue and it was only after I complained they admitted to knowing the issues with my brakes before they returned the vehicle to me, at no point making any effort to rectify the problem. Over a month (on top of the two months I’d already waited for my car) back and forward with Auxillis and they refused to accept any liability for the brake issue despite the fact there was no brake issue prior to the accident (which happened when I was returning from a climbing weekend in the lakes, had there been an issue with the brakes this would have been obvious in terrain like the Lake District). As a direct result of Auxillis I have been hit with a £500 bill for the brake repair on my vehicle and I’ve had no genuine apology and no recognition they should never have allowed me to leave their repair centre with a vehicle that was not roadworthy let alone leave with my nine-year-old son in the vehicle. In summary very disappointing experience and I would not recommend this company to anyone. They took over two months to do the initial repair, which was a broken rear bumper and light rear end damage on my car. I then had their hire car for a further month whilst they ‘investigated’ the issue with my brakes. Their communication was nothing short of shambolic throughout and they returned my vehicle with damaged brakes, which were working perfectly before the accident. Further more and most importantly they allowed me to leave their repair centre with a child in a vehicle with faulty brakes which was not roadworthy. There is simply no way they can justify this and I’m now left with no choice but to take further independent action. Auxillis have ‘investigated’ it ‘thoroughly’ and refuse to accept any liability for either the brakes or returning a vehicle to me that was not roadworthy. Their letter to me was utterly dismissive and made no real effort to rectify or genuinely apologise for their string of failures. Ultimately my accident was not my fault yet the service I have received from Auxillis (and to be frank my own insurer, Admiral, who refuse to accept any liability and just refer me back to Auxillis) has left me with a £500 bill and a scared child, who sat next to me and watched our car dashboard light up with warning lights as the brakes failed less than 5 minutes after collecting our car. I run an organisation which serves over 20000 customers a year, I would be utterly ashamed if my business conducted itself in the way Auxillis have treated me and my family.”

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Posted 3 years ago

Auxillis is rated 4.4 based on 681 reviews