“pretty watch,looks like it came from Walmart,hope it last more than a year,wood parts look and feel like plastic,if it had not been on sale for $38.00,I would have returned it”
“I received my package but returned it unopened, as I changed my mind on the style and was going to order another style when my account was credited. It was sent back as it left. This company is fighting my refund with PayPal for no reason whatsoever. I followed the return directions on their website.”
“I got my product in a timely manor. My boyfriend was extremely happy with it. The watch is beautiful and unique. The box it came in was also very nice. Definitely worth the $$.”
“Purchased this watch as a 6m anniversay gift for my boyfriend. He loved it. It is so beautiful. The only thing was when he went to adjust a link for fit, the wood split on the piece next to it. We don't believe that would be under warranty, so we will deal with it and just be super careful.”
“I was unsure at first to order. However, one received I loved it for my husband! And he loved it too. It’s truly a nice, elegant design. The size is good too. And the engraving was done very nicely. I will definitely be ordering again for other occasions.”
“I got this for a gift for a family member for a special birthday. The watch was good quality and I liked the contrast of the white face with wood band. I had it engraved and it came in a cool wood box. Very impressed and the recipient loved it.”
“This was a great anniversary gift and my husband loves it. It is really sharp looking! When he was removing a couple links to fit his wrist, they broke. Be careful to turn the screw on the correct side of the band.”
“Beautiful watch my husband loved it, I gave it to him for our 15year anniversary. Great customer service, the original watch I chose was out of stock so I was able to upgrade.”
“DO NOT BUY. AWFUL CUSTOMER SERVICE.
Ordered a Black Timeless Classic Face from AVANTWOOD. When I received it, the watch face was misprinted. Per the companies refund and return policy - I reached out first to negotiate a return. It took DAYS for the company to respond - I sent the non-custom watch back using the return address they specified using USPS and paying for shipping (even though their policy states that they would pay for shipping for any defective watches). When they did respond, I was informed that I had sent the watch to the wrong address - which was the exact address they had on their website in their return policy to send returns - and they would not be able to find or refund the watch. When I have attempted to continue dialogue - they have ghosted me. Choose a different company to purchase a watch.”
We normally reply to all our emails within 24 hours. However many of our staff called out due to illness during his inquiry. We apologized for the delay and provided the return address so we can process a refund for the customer however the customer sent the product to a previous address which have all been updated on our website.
We have also offered the customer a full replacement due to the defect.
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service. We also kindly asked if the customer would revise the review after the issue had been resolved but never heard back from them.
