“I ordered a watch and received a broken one. I sent it back (had to pay for the mailing myself) almost 2 weeks ago and have heard nothing, horrible customer service do not order!!”
“Beautiful watches and amazing customer service. They’ve made a customer for life out of me.
They reached out to me to check if I wanted to personalize my watch, because I didn’t do it. I had forgotten. That’s above and beyond customer service to me. Love it!
Also, my fiancé was so impressed with his watch. He loves it!”
“You offer discounts only at inopportune moments. They are not discounts - they're timed at times immediately after a purchase, before we receive our items, then expire quickly! I am no longer buying from you! DISCOUNT SCAM.”
“Incredible customer service, very communicative and engaged team that made sure I received my order on time. The watch is incredibly well made, looks very special. The packaging is also very beautiful. Overall great experience and a great product!”
“As someone who purchases items online frequently, this has been one of the worst customer service experiences I have encountered.
We bought a watch for my fiance and our wedding hoping to get one for our big day. Unfortuntly the watch didn't fit properly so we were in hopes of returning. We were informed that becasuse we got the watch on a discount (Which was a company wide promo given to us on the website) that we were unable to return the item and get our money back. We were just looking for our money back and a return with no luck from Avantwood. We were only given the option for an exchange but we would need to pay for shipping, as well as the difference in the watch. This will without a doubt be our last time working with them.
With that being said, the watch is beautiful and would be great for someone with the right sized wrist.”
“The watch is absolutely beautiful along with the engraving. I haven't given it to my husband yet as awaiting our 30th anniversary, however, I have been asked repeatedly for a review so without it being worn, the watch is just what I was looking for, for this special occasion.”
“You should not sell watches that are not mebt to be worn. I received my watch broken. I was sent a second one for free, but it broke after only wearing it for 10 hrs.”