Aviva Reviews

Name: Aviva
Rating: 2.10

2.1 Rating 643 Reviews

27 %

of reviewers recommend Aviva

Company Reviews

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2.1

Based on 643 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

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info@aviva.co.uk

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Anonymous

Anonymous // 01/01/2019

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“All thanks to Oliver Trade for returning my profits and money I invested with them. Reach them via whatsap +44-7 9085 45298.”

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Posted 14 minutes ago

“Affordable price for insurance”

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Posted 2 days ago

“Easy site to use but bit repetitive after completing many of the questions again after finding quote on a comparison site. Price was also slightly different from that quoted”

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Posted 2 days ago

“Aviva account online car insurance is woeful. From a terrible app and website that never updates making a reg change impossible. To an terrible chat bot system and if you actually get to online chat staff they are dim and slow. God forbid you actually have to make a claim .”

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Posted 6 days ago

“Unable to talk to anyone about renewal. Have a ‘take it or leave it’ policy. Only call centre is claims however when I tried to talk to someone I spent 5 minutes going through the options then they hung up on me, three times in a row. Had to do it all online. No updates on claim process. When I finally cancelled, they had the cheek to offer me a £10 discount. My new quote is almost £100 cheaper.”

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Posted 1 week ago

“Aviva denied my insurance on a new car that I bought. I was forced to cancel my policy. I was refunded on the last couple of weeks of my insurance, however having to pay a cancellation fee of 56 pound left me with +£5.06 return to my account. - that was fine and made sense. Left the company and I got a new policy with another insurance. 2 weeks later aviva have charged me £107. I rung up and was told very rudely that if you cancel before 10 (working) days of your next month’s start date, they will charge you anyway. This wasn’t stated in any email to me. Absolutely furious. What a slippery company to be charging me a month’s insurance because I had cancelled my policy within 10 working days. I had cancelled it 12 days before the next one. Absolutely disgusting.”

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Posted 1 week ago

“My last name is 2 words. Aviva cannot deal with a 2 word name, so keep calling me by the wrong name. This doesn't offend me, I am not upset about it... but as it is 2025, I find this pathetic and I'd rather take my business to a proper grown-up company than suffer being called the wrong name as a matter of process in order to accommodate someone else's inadequacy. Additionally there seems to be no way to talk to anyone at Aviva about this, so here I am. At least I know now before I have a more urgent need of customer support.”

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Posted 1 week ago

“Easy to switch,, good value,,”

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Posted 2 weeks ago

“Very good I like it.”

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Posted 2 weeks ago

“When I called I waited 14 minutes before I got to speak with someone.”

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Posted 2 weeks ago

“I wanted to give zero stars but it wouldn't let me, worst experience I've ever had, basically won't let me with draw my pension, obstacle after obstacle, impossible, months and months of phoning, emails and still refusing to let me withdraw my pension ,this whole experience has made me ill, I will probably never get my money,”

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Posted 2 weeks ago

“I paid into a life insurance for over 30 yrs. Then last year i had a really bad time. Within this i hadn't realized or been informed that my insurance had stopped/lapsed. When i realized approx 2 months ago I contacted them straight away and was told it couldn't be restarted with their cold uncompassionate response. I contacted them through their web page under problem. Explaining this twice asking if I could pay missed months etc to restart or even an offer of a solution. To date no one has been in touch. The mad thing is i was going to set up a pension etc with them. But after this i definitely wont now and I wont recommend to anyone. Considering what i had to deal with last year they are the least compassionate group ever. My mortgage provider and all utility providers etc showed more understanding and compassion than aviva did.”

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Posted 3 weeks ago

“Aviva zero car insurance excellent website”

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Posted 3 weeks ago

“very good website and will most probably get insurance from them”

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Posted 4 weeks ago

“Stalling information, fabricating stories and dates and times , seems like a well practised process not to pay out . I have been treated in a shameful manner by Aviva I have terminal cancer 12 months to live , 4 months in Aviva still making my life a living hell”

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Posted 4 weeks ago

“Aviva=avoid They are devils”

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Posted 1 month ago

“Worst experience ever, waiting pension policy lump sum, process is taking months, 40+ calls, numerous emails unanswered, it’s clear they just don’t want to part with my funds, so many obstacles they put in the way to stop you getting your well deserved pension. The whole process of dealing with Aviva will affect your mental health. I’m left thinking I will never get my pension.”

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Posted 1 month ago

“Clear and efficient information”

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Posted 1 month ago

“Easy search for car insurance”

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Posted 1 month ago

“It is easy to go with .”

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Posted 1 month ago

Aviva is rated 2.1 based on 643 reviews