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Aviva Reviews

2.0 Rating 603 Reviews
25 %
of reviewers recommend Aviva
2.0
Based on 603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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info@aviva.co.uk

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Aviva 1 star review on 19th June 2024
Anonymous
Aviva 1 star review on 6th June 2024
Anonymous
Aviva 1 star review on 28th May 2024
Anonymous
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
Aviva 1 star review on 10th August 2022
FARAMITA GHEORGHE
18
Anonymous
Anonymous  // 01/01/2019
After filling in application wouldnt let me pay. Spent numerous calls over 3 days and still no one available to answer.
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Posted 4 days ago
I have contents insurance with them, about to become had. I have been paying them for years, no claims. The minute I had an accidental loss after filling the claim online they call and treat me like a criminal. Then again like a criminal. Eventually the claim moved on to a specialist who was nice. Now they said they won't pay because they are not sure I was the owner of my own ring. Despicable company. I will cancel today and follow all legal routes. Avoid!!
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Posted 4 days ago
the customer care is so bad
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Posted 6 days ago
Awful that my mother in law has been paying these people for 10 years and when she finally needs them stranded in London il at 87 we have been sent in circles with phone calls and robots and cut off after a 20 minute wait. Anyone thinking of using aviva for healthcare think again. Or take their mental health care out because you’ll need it after a day of trying to get what you pay for - jumping the queue hassle free healthcare
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Posted 6 days ago
Needed medical treatment whilst abroad. They were excellent every step of the way from communication, to payout to answering questions.
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Posted 1 week ago
Absolutely awful company. I will never use them again
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Posted 3 weeks ago
aviva is a joke wouldnt trust em as far as i could throw em bunch of money grabing twats
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Posted 1 month ago
What a bunch of robbing twats and get away with it hope you all rot in hell which is to good for you
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Posted 1 month ago
Absolutely terrible company my pension was supposed to be in my bank account on the 1st of November 2024. They keep telling my 7-10 days it will be in your account it’s December the 11th still nothing! Now I’ve had more lies, the money needs to be re calculated! What a load of rubbish nonsense! Just give me my money! Not possibly but Definitely the worst company I’ve had the displeasure of dealing with. Stay well away people! Absolutely shocking I’m so angry! Customer service is a joke ! To stay away people I have warned you
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Posted 1 month ago
Charged £56 to cancel a monthly subscription. Will never use AVIVA again.
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Posted 1 month ago
Terrible experience…. Not one to write a negative review as I don’t like doing it but the food was terrible and the staff were rude . The sydney food scene is so competitive, I suggest these people take good hard look at how they run things
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Posted 1 month ago
I have received quotes and have decided on aviva for home insurance
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Posted 1 month ago
I have known this insurer for a long time. I insured my car with them many years ago when I lived in another country. Now I also got a great offer and I took advantage of it right away.
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Posted 1 month ago
Terrible, terrible customer service, belittling agents is something I’ve read and it’s not wrong, trying to sort cover and the agent was asking very personal questions with zero relevance, absolutely disgusting company. Avoid!
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Posted 1 month ago
Try to cancel my house insurance and the stupid answer system takes you round and round in circles. I hate this company. I have already cancelled my direct debit so I don't care any more and will not waste another minute of my time with this company..
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Posted 2 months ago
Excellent cover and price, with a legal cover promotion which reduced the price still further. Easy site to navigate.
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Posted 2 months ago
Representative very helpful
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Posted 2 months ago
No as good as esure
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Posted 2 months ago
We made an official written complaint about Aviva about a number of issues. One of the complaints referred to damage caused to a roof made by a Surveyor that Aviva sent out to us. The Complaints Dept simply refused to answer our complaints. Disgraceful company. The Claims Dept are very untrustworthy. This was all extremely stressful, which included phonecalls to Aviva for 18 consecutive work days. Do not use this company. Onwards to the Ombudsman.
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Posted 2 months ago
Will find every way possible to prevent you making a legitimate claim, will be moving al my policies and pension elsewhere
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Posted 2 months ago
Aviva is rated 2.0 based on 603 reviews