AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.17

1.2 Rating 333 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 333 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

About AX Paris:

AX Paris is a fun, fashionable, affordable women

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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AX Paris 1 star review on 17th August 2025

Anonymous

Harrylucy977 At Gmail. Com

AX Paris 1 star review on 1st April 2025

Lesley Henderson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to return dress. Said my item was not eligible for return none of the reasons listed were applicable to my item. It was in time and perfect condition. Only tried it on and it was too big. Would never purchase from this company again. Returns are made too difficult.”

Helpful Report

Posted 2 weeks ago

“Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money!”

Helpful Report

Posted 2 weeks ago

“Terrible service, dresses that do not fit properly and absolutely ridiculous returns procedure! I wish I read these reviews prior to giving this company any money!”

Helpful Report

Posted 2 weeks ago

“Ordered a dress and paid £6.50 delivery. It was not suitable and returned which cost a further £6.95…… absolutely absurd costs!!! Will never order from this company again!!”

Helpful Report

Posted 1 month ago

“I wouldn't even give them one star if I could. I ordered a dress and waited two months for it to arrive. When it finally did arrive it had details on the dress that were not in the original design and not something I wanted (ruching on the side) and it was the wrong color. I sent detailed photos and was at first offered 10% refund. After a second email i was offered 30% off. After they admitted the dress was not exactly what I ordered. Not to mention the quality of the dress they did ship was fair at best and it arrived in abysmal condition. It would take a year to steam all the wrinkles out of it. Absolutely ridiculous. They are a predatory company and commit fraud. Do NOT order from them.”

Helpful Report

Posted 3 months ago

“This is the worst site ever. I used a gift card with PayPal, returned most items, and kept £98, but almost all the refund went back to the gift card. Now PayPal says I owe £111. Extremely confusing and unfair — do not use AX Paris!”

Helpful Report

Posted 3 months ago

“I wish I read returns policy. Ordered 2 dresses £4.95 for delivery, one was too big and didnt suit me. If returned through ax was £7.95. Only got option to pick replacement. Returned myself through royal mail cost £4.95. Did not get full refund, took another £3.95 for what I have no idea. They should be reported to trading standards. WILL NEVER ORDER FROM THIS COMPANY AGAIN.”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I never received my money back! Even though after they received my return. I got very upset and stressed!”

Helpful Report

Posted 5 months ago

“I was issued with a gift card following a return of an item (the company made it sound appealing by saying that they would credit me more if I did this rather than being refunded to the original payment method).In fact, all they were really doing was charging me less to return my items (their return costs are more than most online merchants!). I have tried to use the voucher multiple times but I have had to return the things I have ordered as they have either not fit or were unsuitable.Each time I have returned things, the amount of the credit on the gift card has depleted due to return costs being deducted. The last time I used it, I did keep some items and then returned some.I paid partly with the gift card and then by debit card for the rest.The refund was applied to the gift card!!!!So STILL I am stuck with this gift card that I can’t seem to get rid of. Each time they send me the same gift card by email but I can never find it when I want to use it.This means I have had to request it multiple times.Most recently, I requested it again and was told it had expired and I couldn’t use it!Apparently they are only valid for 9 months!I have asked them to reconsider and escalate the matter to a Manager however I am told there is nothing they can do and I have simply lost the credit. I am really not happy with their decision and I feel that the customer service was mediocre, with no attempt to look at the history of the matter.I will NOT be buying from these again and I would recommend that others do not either.”

Helpful Report

Posted 5 months ago

“You CAN NOT return anything!!!! For any reason DO NOT buy from here”

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Posted 6 months ago

“Ordered the bat wing cream and black dress for an upcoming holiday. On arrival it was so creased like it had been screwed up for months, material poor quality, style ok. Cannot be bothered returning and will probably use it as a beach cover up. Wouldn't order again due to quality.”

Helpful Report

Posted 7 months ago

“PLEASE AVOID AT ALL COSTS. This company does not abide by Consumer Acts, nor their OWN return policy. Emailed in order to start return as their return portal rejected this, a "Natalie" responded that my return window had closed. Quick maths shall we? So item purchased 1st August, item delivered 4th August, 14 days from delivery date 18th August, hmm okay Natalie. "If you are not completely satisfied with your item(s) then return them to us in their original condition. Please notify us of the return within 14 days from the date of delivery." -taken from AX Paris own website. "As per our return policy at the time of your order, returns were calculated from the date the order was placed, not the delivery date. According to our records, your order was placed on 01-08-2025, which means your standard return window ended on 16 August 2025." -Natalie's reply (FYI 14 days after the first is actually 15th too 😭😭 her math aint mathing.) I'm happy to take it as far as I need in order to return my item for a full refund, and at this point, compensation for putting up with incompetence. Enjoy your day, order from somewhere else, New look if you are desperate to purchase an item from AX Paris and you value your braincells, because this interaction is subtracting mine.”

Helpful Report

Posted 7 months ago

“I returned a faulty item the dress I bought was £65 and for a family wedding I zipped it up for the day of the wedding the first day I wore it and the zip came away. I couldn’t wear it. I was gutted I had to wear some thing else. I returned the item expecting a refund they said I ticked gift card what a lie no apology or acknowledgment of poor quality item. I don’t even want to shop there anymore terrible quality terrible customer service. They lie and don’t give you your money back. The response was so bad I asked if it was a robot”

Helpful Report

Posted 8 months ago

“Impossible company to deal.with regarding refunds/returns. Check out reviews on trust pilot, wish I had, as it appears they are known for this. Only order if you are 100% certain of keeping the items. Will not be using again. Have been emailing customer service for over 1 month.”

Helpful Report

Posted 8 months ago

“Absolute jokers! Issued me a gift card for £137, instead of refunding my money like I asked. They’ve tried telling me I chose a gift card which i absolutely did not! They have sent a screenshot which shows nothing at all. What a horrible, rigid, company!”

Helpful Report

Posted 8 months ago

“If I could give a zero I would, clothing was not worth the asking price and when returning the item that was not fit for purpose that refunded me in a gift card, saying I requested this on their portal. If I did it was not made clear as I certainly did not want to purchase their items again. So why on earth would I request a gift card. This poor customer service is sadly another poor rating to add to this growing list of poor reviews. If you can’t afford to loose money do not order from this company. Absolutely disgusting service”

Helpful Report

Posted 9 months ago

“Honest, professional, and effective—the team in my bio guided me through the process and successfully recovered my lost funds. I highly recommend them to anyone in a similar situation.”

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Posted 9 months ago

“I returned an item the next day of receiving it ,I also had paid £1.99 protection cover .I now am told I am getting a gift card ,I just wanted cash refunded.I explained I have been diagnosed with terminal cancer ,so the last thing I need is a gift card.No Empathy.I will certainly not recommend this company to friends and family .All your reviews say the same very unsatisfied customers”

Helpful Report

Posted 9 months ago

“I returned a pair of jeans within 14 days and they will only refund the nett price not the vat paid they told me to get vat back from the country's tax system, this must be illegal”

Helpful Report

Posted 10 months ago

AX Paris is rated 1.2 based on 333 reviews