AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 299 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 67%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 dresses for a wedding which started delivery in 5 working days but they arrived on the 6th day so was too late for the wedding. I returned both dresses in 1 small parcel and was charged for each item so it cost me £12 to return!!! Disgraceful!! And why charge per item and not per parcel??”

Helpful Report

Posted 1 year ago

“I ordered a dress for a wedding and it was too big. Trying to return this they want to charge £5.95 after paying £3.95 for delivery that’s cost me £10 just to try on a dress. Ive never had to pay delivery and return fee on anything I’ve preferred before. Even if you arrange your own return they still charge you £2.50 for the privilege of returning. Avoid avoid avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“Their return policy is 14 days after you PLACED the order online, and not after receiving the goods. I don't think this is legal. I tried to return some products and offered me a voucher instead as the return window closed. Such a scam.”

Helpful Report

Posted 1 year ago

“Cheap clothes and expensive. Brought a dress for £40 and they won’t refund the money. They said on the terms and conditions it’s a voucher only!! Cowboys. Is this even legal?”

Helpful Report

Posted 1 year ago

“Absolutely appalling..... I ordered a dress 10 days ago on next day delivery and there is no sign of it... no email on updates ... Trying to get hold of customer services is like trying to get hold of the king. 😀... seriously thou avoid this company at all costs.”

Helpful Report

Posted 1 year ago

“I was appalled that this company not o ly charge for a delivery but the also charge to return the item and add an xtra charge on. My dress cost 17..99 I paid 20.99 The poor quality wrong sizing when I returned the item refunded 10.99 This is an absolute rip off and needs to be highlighted . Needless to say I will never be using this company again”

Helpful Report

Posted 1 year ago

“Disgusting that you have to pay the original shipping plus return postage for anything you return. I ordered 2 size 10 dresses as I'm always a 10. They absolutely swamped me & dragged on the floor. I sent back only to be charged £12.90. For the incoming & outgoing postage.”

Helpful Report

Posted 1 year ago

“Shocking avoid at all costs customer service is shocking they refund to gift card not original payment method 😡😡I want my money back”

Helpful Report

Posted 1 year ago

“I returned my purchase as the material was cheap and not worth the money. My refund was given but not for the value I purchased at. Deductions as follows:- paid £41.75 Refund £35.30 . When queried I was charged £2 50 admin fee for sending by my own carrier and then the discount I was given at time of purchase £4.20 was also deducted. Refund given £35.30 - which is still incorrect. How can they deduct the discount? Surely what you actually paid for the goods should be refunded.”

Helpful Report

Posted 1 year ago

“Same opinion/ experience as other reviews really, things arriving extremely creased, £9.00 order and to return so you're left out of pocket just to try something (return cost does not need to cost this I'm sure and most do free returns or cheaper leaving customers with no choice but to conclude its a possibly a scam to get some money out of customers even if they return) ,poor quality at times, returns portal sometimes doesn't work probably so you can't generate a label (possibly deliberately to make you give up and just keep it). Bad service/ experience is not the word.”

Helpful Report

Posted 1 year ago

“The returns policy is a joke from this company i was within 14 days of receiving my order but their returns portal had locked me out, after advice from a customer service member i returned the goods manually, only to be emailed to say i had been issued a gift card which is not what i was expecting as i was entitled to a refund according to my understanding which is when the headache came. My advice for everyone... your delivery note says 14 days of receipt therefore legally you have 14 days from the day you receive the goods not the date of your order. If you make this clear to them that they are providing different information in different places, you will get your money back. Do not back down, this is key, they will repeatedly tell you of their 14 day policy stated on the website so you give up, however the delivery note sent out with your order on company headed paper states 14 days from receipt which means receiving the goods this is also part of online/distant selling regulations (mine did at the time of end of May this year) keep going and don't back down, you will get a refund as I did. This company is scamming people and cheating you out of money however legally they will have to refund you if you are within 14 days of receiving the goods.”

Helpful Report

Posted 1 year ago

“It was a pleasant experience when it came to ordering. However, when it came to the delivery side of things I was absolutely disgusted. First of all my delivery went to someone else's house and I wasn't notified by the courier. I was given coordinates for a house that isn't even located on or near my road. When I got in touch with customer services I kindly explained my situation and asked for a refund or for them to dispatch my item again. Unfortunately, when they responded I was told it was out of their hands practically hinting there is nothing they can or want to do about it. I am disappointed that this has happened as I had a lovely experience in the past.”

Helpful Report

Posted 1 year ago

“Poor fitting clothes all around. I’ve tried to order from here several times and been disappointed each time, plus the return fee is extortionate. £65 down due to a missing item from my last order and customer services were not helpful at all. They made me jump through hoops and then told me I am outside of the return period for the other item in the order even though I was waiting for a response from the customer service team. The clothes aren’t even that good to justify the hassle.You’re better off using AS0S, H&M etc if you want an easy transaction.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting. I’ve paid delivery, Returns delivery and another £2.50 for not using the returns portal even though it wouldn’t let me. The item I had orders was a piece of tar and looked nothing like the photo advertising it. Avoid Avoid Avoid! Total ripped off!!!!”

Helpful Report

Posted 1 year ago

“Shocking that you have to pay for return delivery, UK tax and outward delivery (that one I can understand!) And they state this is clear on the website but I did not read that UK tax would not be refunded or that returns werent free. It has cost be nearly £10 to try on and return a dress that was massive and too much material, despite ordering my usual size. Do not touch this online company with a barge pole as other retailers provide free returns and no taxes. I live in the UK so not sure what this is. Avoid!! And please do not respond to this with the usual reply that's it's clearly stated on theor website and returns portal, which u only read when retuning so its not an informed decision, (as is their go-to line for commenting on all the bad reviews) I commented on Insta and they deleted it! Shocking. Clearly taking their customers for absolute fools!! This should be in bold massive writing to let customers know they will spend nearly £10 on nothing if they return an item!! Plenty of other retailers to use so avoid AX rip off Paris!”

Helpful Report

Posted 1 year ago

“Avoid!!!!. Took me ages to get a refund. They gave me a voucher which I didn’t ask for. It was weeks before I finally got my refund after many emails back and forth and they charge stupid amount for postage.”

Helpful Report

Posted 1 year ago

“keep clear of AX Paris, bad quality clothing,I returned all items got less than half of my money back,customer service dreadfull.”

Helpful Report

Posted 1 year ago

“I have had an AX dress bought from new look which looks lovely .Purchased a different one from AX itself .Was dreadfully creased and creases haven’t dropped out after 3 days on a hanger .Now paying £6 to return .WONT buy another”

Helpful Report

Posted 1 year ago

“Had to chase for a refund. Got PayPal on the case as I am done with this company. Making you pay the best part of £5.00 to return the item is over priced and no mention of this at purchasing. Items aren't the best quality, very thin material and not a quality finish. The material was full of static and stuck to you. Removed app and won't be using them again. Total rip off..”

Helpful Report

Posted 1 year ago

“Absolutely shocking had to pay £8.90 on returning my order!! Also trying to find someone who had a printer to print it out for me. Definitely won’t be ordering from them again.”

Helpful Report

Posted 1 year ago

AX Paris is rated 1.2 based on 299 reviews