AX Paris Reviews

Name: AX Paris
Address: Unit 3, Trafalgar Business Park, Broughton Lane, Manchester
Rating: 1.18

1.2 Rating 312 Reviews

3 %

of reviewers recommend AX Paris

1.2

Based on 312 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About AX Paris:

AX Paris is a fun, fashionable, affordable women’s brand, best known for its New Look, House of Fraser and Debenhams concessions. Axparis.co.uk provides great looks and sizzling celebrity style fashion brands with a wide range of affordable casual and eveningwear to suit every occasion. From body-cons, bodysuits shift and smock dresses to winter woolies and faux fur customers can get a bargain starting from just £15.

Visit Website

Phone:

0161 835 1419

Email:

Sales@axparis.co.uk

Location:

Unit 3, Trafalgar Business Park, Broughton Lane
Manchester
M8 9TZ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. Ordered a play suit, arrived & was flimsy material & completely see through, when I tried to send back the link for the return label wouldn’t open, I contacted their “customer service” & was told I’d have to pay for return myself. It was €8.50 to post back, then they charged me €8 customs”

Helpful Report

Posted 10 months ago

“Avoid! I probably don’t even need to write this review to help others as the previous reviews are pretty bad! How embarrassing for this company… I’ve been a loyal customer for over 10 years and because I was a few days over the returns policy, they will not give me my money back (£200) How bad is that? Terrible customer service. I wouldn’t recommended them at all.”

Helpful Report

Posted 10 months ago

“This company are robbing us. Placed an order to be deducted a high price for returning plus delivery cost even with student discount. For the high prices they charge, returns should be included. Plenty other online stores to choose from. Avoid.”

Helpful Report

Posted 11 months ago

“Wish I had read the terrible reviews before ordering! How this company is still trading I have no idea and trading standards should be involved! I ordered two coats, which were unsuitable so I sent them both back for a refund. Delivery charge and ‘protect your order’ fee (still have no idea what this is!) was paid as part of purchase. Discount applied at time of checkout. They have refunded me and are saying I have £13.95 outstanding to pay (I paid via Klarna). So they have only partially refunded me and have taken not only the return postage off my refund (which I understand), but also charged me an extra £8 for what I still have no idea! Tried to reach out to them via email, got one reply and then when I asked for a breakdown of my charges surprise surprise I’ve heard nothing from them! Currently under dispute with Klarna as I’m not paying for charges I shouldn’t have to pay for! Avoid at all costs!”

Helpful Report

Posted 11 months ago

“The reviews have put me off ordering.”

Helpful Report

Posted 11 months ago

“The dresses I ordered didnt fit me well, nor was the quality great so I returned them. I was refunded just short of £10 less than what i paid. I queried this and received an email stating 'We do not offer free delivery or free returns. Outbound Delivery £3.95. Return £5.95'. Even if they have this written somewhere in small print on their website, its alot of money.”

Helpful Report

Posted 11 months ago

“Returned an item and I have been charged over £9!!! Absolute joke will never order from these again.”

AX Paris 1 star review on 16th April 2024

Helpful Report

Posted 1 year ago

“yep terrible rip off Ax paris. charged me for safe return which is didnt request then 5.95 return on top. never paid this on anything ive ever ordered before. Never again.”

Helpful Report

Posted 1 year ago

“Cheap fabric Rip off returns service”

Helpful Report

Posted 1 year ago

“Scammers company in London. Avoid them at all cost. There are better online clothing site with free return policy. I have tried to return an item bought from this site to no avail. AX paris keep returning the item back to my address and as it stands, I cannot reach any assistant online for explanation. They're money hungry company and care less towards customers. Spend your money where it benefits.”

Helpful Report

Posted 1 year ago

“DO NOT order from this company! Returns policy an absolute scam!! Return portal not working properly but they charge per item anyway for returning even if it does work. I now have to pay for my own postage then they charge £4.95 handling fee! What a scam!! Disgusting service!!”

Helpful Report

Posted 1 year ago

“Omg was going to buy a couple of dresses for vacation but thank god l looked at the reviews before purchasing....don't think l shall bother”

Helpful Report

Posted 1 year ago

“Ordered a dress which I initially paid just under £4 for delivery. Then AX Paris charged me £5.95 to return as it was too tight. Try to avoid placing an order unless you’re sure you will be keeping the item!”

Helpful Report

Posted 1 year ago

“I was just about to place an order for a coat, but I'm sorry to say these reviews have changed my mind. I think AXParis need to sort there returns policy out. Stop over charging for returns. Very disappointed to read these really bad reviews.”

Helpful Report

Posted 1 year ago

“Absolute scam company! There returns policy is a joke, they claim the portal isn't working so you have to do a manual return that they then charge £2.50 and £5.95 for! Reading other reviews this is clearly a common theme!.”

Helpful Report

Posted 1 year ago

“Disgusting returns service - charge per item to return despite them sending it to me In one parcel - should not be allowed to do this - they are ripping people off - BE AWARE DO NOT PURCHASE FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

“Dress was not as was in pictures, fabric too was low quality. But the worst thing about the company is getting a refund. I selected REFUND and NOT voucher. However, I was still refunded a voucher/gift. I have tried contacting customer service/support yet no response. £210. PENDING..... THIS IS A SCAM PAGE. STAY AWAY.”

Helpful Report

Posted 1 year ago

“Absolutely shocking returns policy. I also will never buy from the company again due to this. Unfortunately I accepted a gift card as I didn't want to loose the fortune it was going to cost me in returns. I've just bought another dress trying to use it up, I'm returning this as it's really cheap quality and now find I can only have a refund on my gift card despite being happy to be charged to £5.95 robbery returns postage. The company should take note of their reviews or will have no customers left.”

Helpful Report

Posted 1 year ago

“Will not buy from AX Paris due to their appalling, pretty much non-existent returns policy & their paltry responses to customers over it”

Helpful Report

Posted 1 year ago

“I returned to AX outlet by mistake should have been AX Paris . 2 miles apart outlet says this happens all the time it’s no problem . AXParis say they can’t or won’t do anything about it. Apparently that send items back and forth all the time because this happens . So annoying”

Helpful Report

Posted 1 year ago

AX Paris is rated 1.2 based on 312 reviews