AX Paris Reviews

“ This company are robbing us. Placed an order to be deducted a high price for returning plus delivery cost even with student discount. For the high prices they charge, returns should be included. Plenty other online stores to choose from. Avoid. ”

“ The dresses were two of the nicer ones I bought to try for a wedding, and the delivery was really fast - but when I went to return them I was charged £6.00 for delivery. Pity that'll it'll stop me trying them in future. ”

“ Delivery charge and ‘protect your order’ fee (still have no idea what this is!) was paid as part of purchase. ”

“ The dresses I ordered didnt fit me well, nor was the quality great so I returned them. I was refunded just short of £10 less than what i paid. I queried this and received an email stating 'We do not offer free delivery or free returns. Outbound Delivery £3.95. Return £5.95'. Even if they have this written somewhere in small print on their website, its alot of money. ”

“ Ordered a dress which I initially paid just under £4 for delivery. Then AX Paris charged me £5.95 to return as it was too tight. Try to avoid placing an order unless you’re sure you will be keeping the item! ”

“ Never ever order of here again the returns policy is absolutely shocking sent a qr code but can't access it sure this is on purpose then had to pay 2.50 processing fee 5.95 return fee plus delivery stay away from this company ”

“ Ordered 2 dresses for a wedding which started delivery in 5 working days but they arrived on the 6th day so was too late for the wedding. I returned both dresses in 1 small parcel and was charged for each item so it cost me £12 to return!!! Disgraceful!! And why charge per item and not per parcel?? ”

“ I ordered a dress for a wedding and it was too big. Trying to return this they want to charge £5.95 after paying £3.95 for delivery that’s cost me £10 just to try on a dress. Ive never had to pay delivery and return fee on anything I’ve preferred before. Even if you arrange your own return they still charge you £2.50 for the privilege of returning. Avoid avoid avoid this company at all costs. ”

“ Absolutely appalling..... I ordered a dress 10 days ago on next day delivery and there is no sign of it... no email on updates ... Trying to get hold of customer services is like trying to get hold of the king. 😀... seriously thou avoid this company at all costs. ”

“ I was appalled that this company not o ly charge for a delivery but the also charge to return the item and add an xtra charge on. My dress cost 17..99 I paid 20.99 The poor quality wrong sizing when I returned the item refunded 10.99 This is an absolute rip off and needs to be highlighted . Needless to say I will never be using this company again ”