B&Q Reviews

“ Had to order Dulux paint online - don't seem to stock the colour any more in store. Waited over a week for it to be delivered and realised that it did not come from B&Q directly but from a 'private seller'??? Ordered set of paint brushes at the same time and have not received them. Had to phone to find out where they were and spoke to someone who didn't understand English. Couldn't make sense of what they were trying to say, only that all their ordered products come from a variety of private sellers and things are sent out separately! Won't be ordering anything else online form B&Q. Rubbish delivery ”

“ At the time of writing, we are over a week from the delivery date, one our 6th call to complain and we are told that there is nothing they can do, won’t deliver our missing items and won’t issue the refund. ”

“ panel to be delivered , delivery was to be 2 days , on the day of delivery I received a text telling me the delivery had been cancelled for that day and would now be in a weeks time . ”

“ Order not put in van. No call for rescheduled delivery. Phoned customer care told if not delivered today it be Monday. Don’t believe it didn’t say was it suitable. Already a day off work and had to cancel tradesman booked. So far very disappointed ”

“ Need delivery sooner than said delivery day.... phoned and had a rude response...no help and complete waste of a call ... customer service none existing.....help if you could have a call centre in England....yes ”

“ A month ago WE went into B&Q and saw the tiles we wanted, the 11 boxes we needed were physically in front of us and were booked for delivery. ”

“ Ordered something for home delivery on a DIY project. ”

“ I was later contacted and instructed that ince delivery comes yo my door for me to refuse it so its sent back to the suppliers. ”

“ Ordered a fence panel for delivery Was asked to update there aapp to follow my order. ”

“ delivery very late nearly 4 days still haven't got my items. ”