B&Q Reviews

“ I was later contacted and instructed that ince delivery comes yo my door for me to refuse it so its sent back to the suppliers. ”

“ Ordered a fence panel for delivery Was asked to update there aapp to follow my order. ”

“ delivery very late nearly 4 days still haven't got my items. ”

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”

“ Worst experience ever, their own website has other retails partners and when orders online no delivery for a week and then another week to get a refund. Avoid. ”

“ Two failed deliveries. Third delivery missing part of the order. The impact on my business is that I have missed the promised completion date I gave to my client as the materials did not arrive on time. I will not trust B&Q with any future order, as I can not cover the costs of the time lost due to the late delivery. ”

“ An order was placed for bulk delivery and the 4 day window demanded by B and Q to make the delivery in was set up so someone was at home to drecieve. ”

“ Made a purchase in August of 2 large doors which one was unsuitable was totally messd about wth return 2weeks in finally collected then took another 3 weeks to get a refund to which I hsd to demand inshore reluctantly purchased 3more doors which did not arrive fold had been delivered then told the doors were pending delivery requested refund in store and thru customer services to which was treated and handled appualing barred from store phone put down on me rudevstaff no support from both managers and no refund suffered a heart attack during all that sreesdgul time with no apology or response to my complaint left feeing like a victim of this astablishment and totally abused ”

“ The Parcelforce proof of delivery showed a picture of a completely different front door to ours. ”

“ Not offered free delivery or discount. ”