B&Q Reviews

“ At the time of writing, we are over a week from the delivery date, one our 6th call to complain and we are told that there is nothing they can do, won’t deliver our missing items and won’t issue the refund. ”

“ Can't get a refund neither, stuck with it. ”

“ I spent over £100 on paint and decorating supplies. The paint arrived leaking in box (only apparent once I’d opened the box and covered myself and my flooring). B and Q sounded helpful at first but have missed two collection times and have failed to call me back twice! Refund not forthcoming despite pictures being sent as requested ”

“ I ordered many items some of which were supplied direct some from a third party, the items from the third party supplier are two weeks overdue and neither B and Q or the third party supplier Home Direct are responding to my request for an update or refund. There's a lot to be said for shopping local ”

“ Item not recieved no updates no refund cut off calls when talking help and support ?? Order been stuck on processing from when i first ordered ”

“ Appalling service, sent me partial item, nobody in customer service tries to help, got a really rude rep on the phone who was speaking over me, won’t issue refund, holding my money for a month when they cannot send me a replacement. I would avoid buying anything from them online. ”

“ Told to return to store, which I did and was issued a refund. ”

“ Paid for wallboards never delivered they said they were delivered then they changed their minds saying they were never delivered. Customer care pure 🤬🤬🤬still waiting on my refund after 3 phone calls saying you’ll get it in 3 days. This is 3 weeks later still no refund. Cowboys. ”

“ We also stated that we no longer wanted a replacement we now actually want a refund as we have lost all faith in the 3rd party seller and there willingness to help. ”

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”