B&Q Reviews

“ I have since looked at wicks the same panel at the same price delivered the next day for £5 less , needless to say I wont be shopping here again , customer service stinks, even 1 stars too much, at time of posting its been over a week and still waiting . ”

“ Very poor customer service. Received an incorrect item on 30/01/2025. Almost three weeks later it still hasn't been collected for return. Called Customer Service and was told I didn't pass the 'security question', and would have to call back. A complete waste of time. ”

“ Need delivery sooner than said delivery day.... phoned and had a rude response...no help and complete waste of a call ... customer service none existing.....help if you could have a call centre in England....yes ”

“ Appalling service, sent me partial item, nobody in customer service tries to help, got a really rude rep on the phone who was speaking over me, won’t issue refund, holding my money for a month when they cannot send me a replacement. I would avoid buying anything from them online. ”

“ I contacted the customer service 3 times but they have not a clue what customer service is. ”

“ Had a text to say delivery will be today Called customer service a further 4 times and have now given up. ”

“ customer service they would chase and get back to me - never did I chase it again and get told it was sent out by DPD on friday (its now monday) i called them out as liers, DPD had emailed me on the saturday saying they are waiting for the items. ”

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”

“ READ BEFORE BUYING Purchased multiple flasks from B&Q website spending over £100, only for all 13 flasks to arrive smashed. When the box arrived it was completely squashed and misshaped. I opened the box to find it filled with glass from inside the flasks and all flasks were broken. I immediately contacted B&Q to be told that they wouldn’t help me and to contact their third party online retailer Direct 2 Public. Direct 2 Public would not speak to me and didn’t want to know and when reporting my issue back to B&Q I was given a case reference and then completely ignored. Despite numerous promises of a courier being sent to collect and a refund being allegedly arranged- nothing happened and I have continued to be ignored. The store would not accept me returning the products them as in their words “B&Q did not sell these items” DO NOT buy anything from B&Q online. They take no responsibility or accountability for products that they are selling and their third party agent is next to useless. Buyers beware don’t waste your time or money. I would have given 0 but this option wasn’t available! Shocking customer service ”

“ B&Q phone customer service was horrific. ”