B&Q Reviews

“ Had a text to say delivery will be today Called customer service a further 4 times and have now given up. ”

“ customer service they would chase and get back to me - never did I chase it again and get told it was sent out by DPD on friday (its now monday) i called them out as liers, DPD had emailed me on the saturday saying they are waiting for the items. ”

“ Order never arrived, not even dispatched. Customer service team can’t tell me when/if it will be delivered or get a refund. They took £500 off me with no concern about me receiving the actual product. They say they are sending me a refund confirmation but as I already never got a delivery dispatch I expect to be ignored yet again. ”

“ READ BEFORE BUYING Purchased multiple flasks from B&Q website spending over £100, only for all 13 flasks to arrive smashed. When the box arrived it was completely squashed and misshaped. I opened the box to find it filled with glass from inside the flasks and all flasks were broken. I immediately contacted B&Q to be told that they wouldn’t help me and to contact their third party online retailer Direct 2 Public. Direct 2 Public would not speak to me and didn’t want to know and when reporting my issue back to B&Q I was given a case reference and then completely ignored. Despite numerous promises of a courier being sent to collect and a refund being allegedly arranged- nothing happened and I have continued to be ignored. The store would not accept me returning the products them as in their words “B&Q did not sell these items” DO NOT buy anything from B&Q online. They take no responsibility or accountability for products that they are selling and their third party agent is next to useless. Buyers beware don’t waste your time or money. I would have given 0 but this option wasn’t available! Shocking customer service ”

“ B&Q phone customer service was horrific. ”

“ The lack of professionalism, damaged products, and poor customer service have caused nothing but stress and inconvenience. ”

“ The worst company I’ve ever dealt with, sold me an infested plant, when I called to ask to return the plant their customer service literally said they’d get back to me, didn’t for weeks, and when I kept ringing them they said you can’t return plants (even though this was damaged). I sent photos etc they didn’t care. I will never use this company again for anything. ”

“ Shocking customer service! ”

“ This is extremely poor customer service, and I’m shocked that a company of B&Q’s size would fail to stand by the quality of its own product. ”

“ Concidering the delivery charge poor responce and poor customer service I would not use B and Q again and would definitly advise people to go else where if possible too painful process and tough luck customer care response. ”