Baby Village Reviews

Name: Baby Village
Address: 17-21 Bronte Road, Bondi Junction, NSW, 17-21 Bronte Road, Bondi Junction, NSW, New South Wales
Rating: 4.26

4.3 Rating 183 Reviews

80 %

of reviewers recommend Baby Village

4.3

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online customer service team very helpful but a particular instore staff member was not as willing to help. Seems like an exception to the rest of the tRNA who was happy to help”

Helpful Report

Posted 1 year ago

Hi there , We do appreciate your feedback our online team appreciates your comments BV x

Posted 1 year ago

“Great. But would like to have free shipping.”

Helpful Report

Posted 1 year ago

Hi Anca, Thank you for your review. We do have free shipping on certain items from time to time , you can locate this information on each items product page on our website BV x

Posted 1 year ago

“Love the picture frame and postage was amazingly quick.”

Helpful Report

Posted 1 year ago

Hi Julie , We are so happy you loved your item ! BV x

Posted 1 year ago

“Despatched and delivered in 3 days, amazing. Products are exactly what expected.”

Helpful Report

Posted 1 year ago

Thank you for your lovely feedback BV x

Posted 1 year ago

“Hi I am very happy with all the things that I have received good value for my money”

Helpful Report

Posted 1 year ago

We really appreciate your feedback ! BV x

Posted 1 year ago

“Package arrived on time”

Helpful Report

Posted 1 year ago

So glad your item arrived in time Bv x

Posted 1 year ago

“Fantastic customer service, easy to purchase even from interstate with large orders.”

Helpful Report

Posted 1 year ago

Hi there , Thank you for your lovely review we really appreciate it ! Bv x

Posted 1 year ago

“We were disappointed with the communications on our order. Appreciate the team are not responsible for the timing of stock received by Baby Village, but there was no indication the product wasn't available for shipping when the order was made and they were unable to provide a concrete date they would receive the stock. We had to get in touch for updates each week for a month and were provided the same response each time - should be here next week. Once the stock arrived shipping to us was very quick.”

Helpful Report

Posted 1 year ago

Hi Henry , Thank you for your feedback ! We do appreciate this experience wasnt as smooth as it should of been . Lately we have had delays with Bugaboo that are unusual for them . The weekly updates that we advised you were based on Bugaboo responses we do appreciate this is completly fustrating . The website didnt have a delayed date as this occured after your sale was created . Our apoloiges for you having to contact us to obtain updates , this is definetly not how our Customer Serice team works . We do hope to see you shop with us in the future ! Nicole

Posted 1 year ago

“Products I ordered arrived earlier than I expected, very happy with my purchase and delivery service.”

Helpful Report

Posted 1 year ago

Thank you for your review ! BV x

Posted 1 year ago

“Awesome range and super fast shipping!!”

Helpful Report

Posted 1 year ago

Thank you for your review ! Bv x

Posted 1 year ago

“Very efficient, quick service. Loved the range, and my chosen product”

Helpful Report

Posted 1 year ago

“Fantastic range of products and superb customer service.”

Helpful Report

Posted 1 year ago

Thank you for your kind words . We look forward to having you shop with us in the future ! BV x

Posted 1 year ago

“Excellent products”

Helpful Report

Posted 1 year ago

Hi Anvar, We look forward to having you shop with us again ! Bv x

Posted 1 year ago

“Product was delivered promptly and efficiently.”

Helpful Report

Posted 1 year ago

Hi Sue, So glad to hear your your experience was smooth. Bv x

Posted 1 year ago

“good on time service”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your review BV x

Posted 1 year ago

“No issues, order arrived as promised”

Helpful Report

Posted 1 year ago

Great to hear your experience was smooth BV x

Posted 1 year ago

“I had a good experience at Baby Village while purchasing two baby strollers. The store offers a wide selection of top-quality strollers. When I had a concern about my order, the person I spoke to on the phone promptly resolved the issue. The delivery was quick and hassle-free.”

Helpful Report

Posted 1 year ago

Thank you for your great feedback . We look forward to having you shop with us in the future ! BV x

Posted 1 year ago

“Shipment sent and received on time. Prices beat the competitors”

Helpful Report

Posted 1 year ago

Hi Tamara Thank you for your lovely review BV x

Posted 1 year ago

“Fantastic service”

Helpful Report

Posted 1 year ago

Thank you so much for your review ! BV x

Posted 1 year ago

“Love the product, packaged well and even the screws that it came with were nicely packed. Good sturdy materials with a smooth finish. My son is 3.5yr old and loves the step, much easier to move around the house than the bulky towers. The top step could be wider as his little feet hang over the back unless stepped away from the side so he can place his feet more evenly with some overhang from his toes and heels. I was a bit disappointed that it took a while to post. I ordered it 18/06 and it wasn’t dispatched until 26/06, it was in stock as far as I could see so not sure why this took just over a week to post out.”

Helpful Report

Posted 1 year ago

Hi Kylie, Thank you for taking the time to review your experience . With the dispatch date query your estimated shipment date was 30th June , we sent this out prior to that date . The forward dated shipment meant we didnt have stock at the warehouse but were due to receive the stock by the 30th June . We look forward to having you shop with us in the future ! BV X

Posted 1 year ago

Baby Village is rated 4.3 based on 183 reviews