Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 684 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 684 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have helped my wrists, so I thought it would help my horse”

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Posted 10 months ago

“Excellent OTC products for myself and my horse. They reduce swelling.”

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Posted 10 months ago

“Very nice looking boots! Great quality. The customer service that back on track offers is the best.”

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Posted 10 months ago

“Easy to navigate the website”

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Posted 10 months ago

“We love Back on Track products for our dogs! Such great quality in all their products. Thanks for providing such quality stuff for our pups!”

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Posted 10 months ago

“Very happy with the brand. I have a saddle pad and a poll cover, and both have helped my horse a lot.”

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Posted 10 months ago

Thank you so much for leaving a 5-star rating for Back On Track USA!

Posted 10 months ago

“Friendly staff at the event, Kentucky Horse Park April 25th, 2024. The lady at the table helped me order the dog coat since the booth didn't have them in stock and I still got a discount. I bought my GSD a Bark Therapeutic High Tail Dog Coat to keep her dry when it rains and for warmth during the cold months.”

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Posted 10 months ago

“Absolutely love it! My 12 year old lab has struggled with stiff hips and back. He is running and playing after he slept on the blanket for 3 days!”

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Posted 10 months ago

“The cool coats I bought for my dogs are amazing. Really great down here in Florida for keeping them cool outside”

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Posted 11 months ago

Dear Lucy,Thank you so much for your fantastic 5-star rating of Back On Track USA! We truly appreciate your kind feedback. Kathy M.

Posted 10 months ago

“This product is being used on rescued horses who have been severely injured and/or abused creating physical issues that will never go away. This product allows them to have quality care. Not just physically but mentally you can see improvement in the horse’s demeanor.”

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Posted 11 months ago

Dear Shari,Thank you so much for your phenomenal 5-star rating of Back On Track USA! We greatly appreciate your kind words and continued loyalty as a customer. Kathy M.

Posted 10 months ago

“A long time user of BackonTrack products our horses, dogs and people are outfitted and feeling the good vibes ! Recently purchased the Royal sheet in burgundy. The color is perfect and fits my FEI Arabian perfectly!”

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Posted 11 months ago

Dear Darcy,Thank you so much for your 5-star rating of Back On Track USA! We truly appreciate your loyalty as a long-time user of our products, and we're thrilled to hear that your horses, dogs, and people are all benefiting from the good vibes! Kathy M. Customer service

Posted 10 months ago

“It was a wonderful experience and all issues were resolved.”

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Posted 11 months ago

“I have used your products for years and will continue to use them for years. They are awesome. I use them for my dogs, horses, and myself, and I give them as presents to friends.”

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Posted 11 months ago

“i love my back on tracks!!! they fit amazing super lightweight and comfortable”

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Posted 11 months ago

“Always pleased with products, customer service and technology behind Back on Track. Thank you!”

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Posted 11 months ago

“Amazing product, use it frequently for myself and my horses, dogs and cats. Go know where without it!”

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Posted 11 months ago

“My horse and I like the new airflow back on track dressage pad I recently purchased. It is keeping his back comfortable when he is under saddle.”

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Posted 11 months ago

“Love the MIPS technology, fit and style of the Back on Track helmets as well as my BOT saddle pads and quarter sheet!”

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Posted 11 months ago

“They were absolutely phenomenal! I accidentally ordered the wrong size and the lady responded almost immediately and changed the size before they shipped it. She was very friendly and did a huge favor for me. The shipping and packaging was great and on time. Definitely will buy from them again!”

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Posted 11 months ago

“Excellent service. Received order in a few days.”

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Posted 11 months ago

Back On Track USA is rated 4.7 based on 684 reviews