Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have other back on track products so I was very excited to order this pad for my horse. I love the fluff and thickness. I think Reny does too. Unfortunately it keeps slipping back under my saddle when trail riding and I had to readjusted a few times. The keepers seem to be placed to far forward to the edge of the pad and the girth strap as well. I did put some stitches half way into the girth keeper and moved the pommel keepers back a bit. I have yet to try it again, but I hope it fixes the slip. I bought the xfull as I have a 17 1/2" saddle with forward flaps and a draft cross horse.”

Helpful Report

Posted 9 months ago

“New therapeutic mini blanket is great! It is helping calm my daily aches and pains.”

Helpful Report

Posted 9 months ago

“I thoroughly enjoyed the personal attention I got while trying on and choosing my new Pardus helmet. The helmet was shipped promptly and was as expected; the staff at the horse world expo in Harrisburg PA was tip top. They were pleasant and efficient in the face of many customers with different needs and tastes. Quality products well presented. I will seek them out again.”

Helpful Report

Posted 9 months ago

Dear Nancy, Thank you so much for your amazing 5-star rating of Back On Track USA! We greatly appreciate your support. I Your kind words about the quality of our products and their presentation truly mean a lot to us. We strive to provide only the best for our customers, and your positive feedback reinforces our commitment to excellence. We look forward to serving you again in the future. Please don't hesitate to reach out if there is anything else we can assist you with. Best regards, Kathy M. Customer Service

Posted 9 months ago

“Back on Track is the most amazing company! I have loved and used their products for years. My dogs and horse love all of their products too!!”

Helpful Report

Posted 9 months ago

“I love the dog coat that we purchased at the Horse Expo in Harrisburg!! It arrived faster then what we expected. But am sad because we called the phone number on the business card we received to order more items. My husband left a message asking to be called back as we wanted to get the reduced price for the Horse Expo Show but received no call back. He called while the show was still going on to get the discount. :(”

Helpful Report

Posted 10 months ago

“Received prompt response to my order inquiry”

Helpful Report

Posted 10 months ago

“Everything I've tried, I've loved! I have rheumatoid arthritis, and their products make me feel better within a few minutes!”

Helpful Report

Posted 10 months ago

Dear Amy, Thank you so much for your outstanding 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that you've loved everything you've tried. It warms our hearts to know that our products have made a positive difference for you, especially in alleviating the discomfort caused by rheumatoid arthritis. We understand how important it is to find relief, and we are glad that our products have provided you with noticeable improvements within just a few minutes. Thank you once again for your kind words and support! Warm regards, [Your Name]

Posted 9 months ago

“The new Air Flow Exercise Boots are cooler on the legs and the rubber tabs on the end are AWESOME! Also I buy the white so they will be cooler when it gets really hot out. I also have the original Excercise Boots in white and they are really good also! Keeps my aged mare going:)”

Helpful Report

Posted 10 months ago

“Disappointed of my last purchase.”

Helpful Report

Posted 10 months ago

“I absolutely love my new helmet, the staff were very polite and helped me find the perfect one for me”

Helpful Report

Posted 10 months ago

“Easy ordering process. Quick delivery.”

Helpful Report

Posted 10 months ago

“The sizing is the issue. There are times when I’ve ordered small but they’re too small and then medium is too large. Unfortunately, with the last order I measured myself and each of the items I received are way too small. I’ve been meaning to call the company and see what I can do about this. I’m a seamstress so I take measurements but somehow it doesn’t match what’s on the sizing chart.”

Helpful Report

Posted 10 months ago

“Love the products!”

Helpful Report

Posted 10 months ago

“I used Back On Track for years for our horses and humans. Recently ordered knee braces for my husband and since it was imperative that he get the product quickly, I paid the price for expedited shipping which promised one business day turn-around. The order was placed on Friday, yet it was not shipped until Wednesday. Still love the products but was very unhappy about paying the extra $6 for shipping.”

Helpful Report

Posted 10 months ago

“Back on Track products have been a huge asset for us. Our competition horses work hard. We use the quick wraps when traveling, the mesh sheets when stalled at a competition and the saddle pads to prevent soreness and stiffness. We are a big fan of the Back on Track products.”

Helpful Report

Posted 10 months ago

Dear Robyn, Thank you so much for taking the time to give Back On Track USA a glowing 5-star rating! We appreciate your support and are thrilled to hear that our products have been a huge asset for you. Your review truly encourages us to keep pushing the boundaries in providing superior products for all your equestrian needs. We are grateful for your loyalty as a customer and cannot thank you enough for being a big fan of the Back On Track products. Your satisfaction is our ultimate goal, and we will continue to strive to exceed your expectations. Thank you again for your kind words and positive feedback. We look forward to serving you in the future and ensuring that you and your horses stay on track. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 10 months ago

“Back on Track has made a huge difference for various horses in the barn”

Helpful Report

Posted 10 months ago

“amazing boots and make my horse feel amazing.”

Helpful Report

Posted 10 months ago

“Always really like the quality of the products. Very well made, priced reasonably aswell”

Helpful Report

Posted 10 months ago

“Easy to shop for online, quick delivery, performace boots fit my 14.3 pony perfectly. Bell boots were way too small and I am returning those for a larger size. All in all, a very positive experience for great quality products!!”

Helpful Report

Posted 10 months ago

“I ordered a 78 but it somehow went through as a 51. I sent a message to customer service but never heard a response. Yeah, it hits the back and the points of the hips, but they look ridiculous (esp on my 17.2 hand Warmblood). I love this product but am so terribly disappointed by this experience… pictured is my smallest horse in it (he’s a 75… 78 was the most middle ground I could get for my boys and be able to afford it)”

Helpful Report

Posted 10 months ago

Back On Track USA is rated 4.7 based on 615 reviews