Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

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Posted 9 months ago

“Great company to work with... easy and fast.”

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Posted 9 months ago

“I love back on track horse products.”

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Posted 9 months ago

“Excellent product. Dreadful shipping price! More than $30 (lowest offered) for $39 wrap. Not heavy! Almost cancelled order over extreme shipping fee”

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Posted 9 months ago

Dear Carol, Thank you so much for taking the time to leave us a 5-star rating for Back On Track USA. We truly appreciate your support and are so happy to hear that you are satisfied with our product. We understand your concerns regarding the shipping price and we apologize for any inconvenience caused. Our shipping rates are determined by various factors including package weight, handling, and delivery services. Your feedback is valuable to us, and we will certainly take your comments into consideration as we strive to improve our services. We are grateful for your decision to proceed with the order, and we hope that the excellent quality of our wrap makes up for the shipping fee. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Back On Track USA. We value your business and look forward to serving you again in the future. Warmest regards, Back On Track USA Team

Posted 9 months ago

“I initially was introduced to Back On Track through horses and now use them for my dogs. They are a quality product that serves an important purpose.”

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Posted 9 months ago

“I am still waiting for my knee braces????? NOthing has been delivered????”

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Posted 9 months ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

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Posted 9 months ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 9 months ago

“Love all the BOT products!”

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Posted 9 months ago

“Product is great, quality is great. I did pay for 3 day shipping but did not get it in three days. Other than that it was a good experience”

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Posted 9 months ago

We are sorry you had this shipping experience. Unfortunately we have no control over packages once they leave our facility.

Posted 9 months ago

“I use a lot of BOT products and like most of them. I have used both of their knee support products and both of them tend to slip down.”

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Posted 9 months ago

“Easy to put on any piece of tack. Not too fluffy but nice padding. My horse seems to be more comfortable in his bridle now.”

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Posted 9 months ago

“My horse in enjoying here BoT boots. I purchased medium and large airflow exersize boots and they are great. i also purchased the large bell boots and they must be made for ponies as they are way too small, not even close. I would have given 5 stars as the quality of the products is terrific.”

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Posted 9 months ago

“These products are keeping my old girl moving & comfortable!”

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Posted 9 months ago

Thank you so much for your 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that our products are keeping your old girl moving and comfortable. Your satisfaction is our top priority, and we will continue to work hard to provide you and your furry friend with the best quality products.

Posted 9 months ago

“Coat for my 14 yo dog has greatly improved his mobility”

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Posted 9 months ago

“Excellent products and very quick shipping time.”

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Posted 9 months ago

“Love these wraps and they look great”

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Posted 9 months ago

“Very easy shopping experience with good information for each product on the website. Fast shipping!!”

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Posted 9 months ago

“I love all everything I've ever gotten from Back on Track USA! I am hoping one day I can get a sponsorship from them!”

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Posted 9 months ago

“I love my front back on track but the back ones not so sure. I ordered them and have only had them on my horse confined to a stall for 4 months due to fractured elbow and due to the hanging part down low that I don't care for have had to take them off after couple hours she is walking on it. I bought small like my first ones so though would fasten tight enough but wish that part was hanging in the back. But I love the products.”

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Posted 9 months ago

“Good product, fast delivery !”

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Posted 9 months ago

Back On Track USA is rated 4.7 based on 615 reviews