Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Received prompt response to my order inquiry”

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Posted 9 months ago

“Everything I've tried, I've loved! I have rheumatoid arthritis, and their products make me feel better within a few minutes!”

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Posted 9 months ago

Dear Amy, Thank you so much for your outstanding 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that you've loved everything you've tried. It warms our hearts to know that our products have made a positive difference for you, especially in alleviating the discomfort caused by rheumatoid arthritis. We understand how important it is to find relief, and we are glad that our products have provided you with noticeable improvements within just a few minutes. Thank you once again for your kind words and support! Warm regards, [Your Name]

Posted 8 months ago

“The new Air Flow Exercise Boots are cooler on the legs and the rubber tabs on the end are AWESOME! Also I buy the white so they will be cooler when it gets really hot out. I also have the original Excercise Boots in white and they are really good also! Keeps my aged mare going:)”

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Posted 9 months ago

“Disappointed of my last purchase.”

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Posted 9 months ago

“I absolutely love my new helmet, the staff were very polite and helped me find the perfect one for me”

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Posted 9 months ago

“Easy ordering process. Quick delivery.”

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Posted 9 months ago

“The sizing is the issue. There are times when I’ve ordered small but they’re too small and then medium is too large. Unfortunately, with the last order I measured myself and each of the items I received are way too small. I’ve been meaning to call the company and see what I can do about this. I’m a seamstress so I take measurements but somehow it doesn’t match what’s on the sizing chart.”

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Posted 9 months ago

“Love the products!”

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Posted 9 months ago

“I used Back On Track for years for our horses and humans. Recently ordered knee braces for my husband and since it was imperative that he get the product quickly, I paid the price for expedited shipping which promised one business day turn-around. The order was placed on Friday, yet it was not shipped until Wednesday. Still love the products but was very unhappy about paying the extra $6 for shipping.”

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Posted 9 months ago

“Back on Track products have been a huge asset for us. Our competition horses work hard. We use the quick wraps when traveling, the mesh sheets when stalled at a competition and the saddle pads to prevent soreness and stiffness. We are a big fan of the Back on Track products.”

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Posted 9 months ago

Dear Robyn, Thank you so much for taking the time to give Back On Track USA a glowing 5-star rating! We appreciate your support and are thrilled to hear that our products have been a huge asset for you. Your review truly encourages us to keep pushing the boundaries in providing superior products for all your equestrian needs. We are grateful for your loyalty as a customer and cannot thank you enough for being a big fan of the Back On Track products. Your satisfaction is our ultimate goal, and we will continue to strive to exceed your expectations. Thank you again for your kind words and positive feedback. We look forward to serving you in the future and ensuring that you and your horses stay on track. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 9 months ago

“Back on Track has made a huge difference for various horses in the barn”

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Posted 9 months ago

“amazing boots and make my horse feel amazing.”

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Posted 9 months ago

“Always really like the quality of the products. Very well made, priced reasonably aswell”

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Posted 9 months ago

“Easy to shop for online, quick delivery, performace boots fit my 14.3 pony perfectly. Bell boots were way too small and I am returning those for a larger size. All in all, a very positive experience for great quality products!!”

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Posted 9 months ago

“I ordered a 78 but it somehow went through as a 51. I sent a message to customer service but never heard a response. Yeah, it hits the back and the points of the hips, but they look ridiculous (esp on my 17.2 hand Warmblood). I love this product but am so terribly disappointed by this experience… pictured is my smallest horse in it (he’s a 75… 78 was the most middle ground I could get for my boys and be able to afford it)”

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Posted 9 months ago

“I love all of your products I recently got an awesome back on track shirt and I love it, you should try and make more shirts and shorts. But definitely keep what your doing it’s really good.”

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Posted 9 months ago

“I bought my first Lynx helmet in 2019. February 19, 2024 I fell off and my helmeted head bounced twice. I heard two cracks as they hit. I was a bit dazed and a bit shaky so went to emergency for a head and neck ct scan and NO INJURY!!! Thank you Back on Track. Back in 2013 I fell and spent the night for observation because of loosing consciousness and then not being aware of what happen or where I was or what caused it for 6 hours. I was not wearing the Lynx back then. THANK YOU SO MUCH FOR AN AWESOME HELMET! I have my new one already.”

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Posted 9 months ago

“First off I want to say the Back on Track customer service is wonderful and top noch! I accidentally ordered the wrong size Royal Mesh sheet and matching neck cover. Customer Service made it very easy to return and reorder the correct size sheet and neck cover. I will say that they should change their website so that if you change the color on the page it doesn’t reset the size to the smallest size. The Royal mesh sheet and neck cover in navy are absolutely lovely and perfect for keeping my horse warm on slightly chilly days. It was perfect at WEC Ohio a week ago!! It will for sure be coming with us to all our horse shows!”

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Posted 9 months ago

“Lost in the mail still…..”

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Posted 9 months ago

“Back On Track keeps both me and my horses going on a daily basis. From overall comfort and wellbeing I know that Back On Track has my back!”

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Posted 9 months ago

Back On Track USA is rated 4.7 based on 590 reviews