Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had high expectations Good news they fit Not happy w after washing by hand that they fit more like 7/8 length Not happy with waist band, needs to be softer. Not happy w the rubbery brand on leg, I thought it was removable label I’ll probably be donating to homeless person. Thank you”

Helpful Report

Posted 8 months ago

“Their products are well made, and I enjoy that they keep adding to their lines. Used saddle pads mostly.”

Helpful Report

Posted 8 months ago

“I am John L Kill Kelley, the user. You have a superlative product in the strap knee brace which I have been using for about 10 years now. It was at that ten year point when an ortopedist told me that I should have both knees replaced--an earlier ligament/tendon injury and no cartilage in the left and no cartilege left in the right. I have been pain-free all of these ten years, operated a horse breeding farm with my wife during that time and now retired, ride a bike at age 80 for 9 miles every other day. I have basically lived happily after a lot of long-ago distress.. You guys have given me unrestricted activity. I am grateful. This all started with a physical therapist telling me you had the best product on the market. She was right.”

Helpful Report

Posted 8 months ago

Dear John L Kill Kelley, Thank you so much for your amazing 5-star review of Back On Track USA. We are incredibly grateful for your support and are thrilled to hear that our strap knee brace has been an essential part of your life for the past 10 years. We truly appreciate your kind words and recognition of our product's quality. It means the world to us to hear that a physical therapist recommended our knee brace as the best on the market, and we are proud to have lived up to that expectation. Thank you once again for your ongoing support and trust in Back On Track USA. We remain committed to providing high-quality products that make a positive impact on people's lives. Warmest regards, Kathy Muscarella Customer Service Back on Track USA

Posted 8 months ago

“Excellent product. Excellent customer service.”

Helpful Report

Posted 8 months ago

“The fit and construction are excellent. My horse chiropractor remarked that it is a good idea for my senior horse to wear the BOT boots especially in the cold of winter.”

Helpful Report

Posted 8 months ago

“All is ok on my end.”

Helpful Report

Posted 8 months ago

“Great product!!! Unfortunately the customer service has tanked. Only communication is email no direct number to speak with customer service rep. Wrong items have been shipped twice in one month!!!”

Helpful Report

Posted 8 months ago

“Have always loved BOT products! First was introduced to them in the horse world, then tried them on myself and my dogs. Highly recommend the welltex technology products for injuries or overall wellness! Only thing that removes the swelling from my damaged ankle is the welltex socks. Recently tried the welltex TShirt and could feel the therapeutic changes within 30 minutes of wearing it. Made a difference in comfort on my 12 hour ambulance shift last night. Will definitely continue to use BOT and plan to explore more products!”

Helpful Report

Posted 8 months ago

Allyson, Thank you so much for your wonderful review. We appreciate your trust and support!

Posted 8 months ago

“Very happy with the refund and return.. I will use you again..”

Helpful Report

Posted 8 months ago

“Exactly what I was wanting and your quick turnaround was awesome ! Thank you”

Helpful Report

Posted 8 months ago

“Keeps my old dogs muscles warmer, but the fit is hard. I ordered the recommended size based on his measurements, and it’s too long, especially the clip that wraps around his ribs. Also, I wish it had a zipper for a harness clip!”

Helpful Report

Posted 8 months ago

“Professional, patient, cheerful and effective Customer Service Reps.”

Helpful Report

Posted 8 months ago

“Quality of the shirts is great but not noticing much therapeutic effect. My spine gets pain and it doesn't seem to be the kind that this technology helps.”

Helpful Report

Posted 8 months ago

Alyssa I was reviewing files and I see that no one responded to your review. My sincerest apologies. Our clothing is designed to maintain a feeling of well-ness, they do not provide the targeted Back on Track effect that our products are known for. Our waist support products, (back brace, waist girdle) provide targeted relief. Upper back our neck cover and dickey bibs are quite nice for a more immediate effect. Unfortunately, some areas of the body are hard to target.

Posted 8 months ago

“My Corgi's size medium (Dachshund) Back on Track coat fit perfectly. She is small at just 19 lbs. At a recent agility trial, it kept her muscles nice and warm on a cold day.”

Helpful Report

Posted 8 months ago

What a cutie!! Thank you for the great picture - that coat does look sharp on her :)

Posted 8 months ago

“Love the knee supports. Have two each for me and my husband. Good support and not bulky.”

Helpful Report

Posted 8 months ago

“Quick shipping. Durable and holding up to the elements so far.”

Helpful Report

Posted 8 months ago

“I like trying out their products.”

Helpful Report

Posted 8 months ago

“I have several BOT coats, different styles and fabrics, from the lightweight mesh for Summer to the heavier ones for cool/cold weather use. I feel the coats keep the dogs muscles warm and help prevent injuries. And a bonus, my dogs are quite comfortable wearing them. They are eager to stick their heads through to get them on!”

Helpful Report

Posted 8 months ago

We love the picture of your beautiful dog! We're so happy our dog coat is a hit!

Posted 8 months ago

“We call your product, the magic blanket. My father is a cancer survivor, but still deals with the after effects of chemo. He is always cold. Even though he lives in Florida his hands are constantly cold, but wrapping them in your blanket warms them right up. Nothing else has ever helped. Being an old farmer, his hands are quite large, and gloves or mittens or muffs are all too small. Being able to wrap his hands in this blanket has been a godsend.”

Helpful Report

Posted 8 months ago

What a great story! We are so happy to know we are helping your dad stay warm and comfortable.

Posted 8 months ago

“I love the BOT shirts for riding.....they fit very well and keep me well insulated in the cold weather. The gloves were a bit of a disappointment as the fingers were too big....not too long just too wide.”

Helpful Report

Posted 8 months ago

Back On Track USA is rated 4.7 based on 545 reviews