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Back On Track USA Reviews

4.7 Rating 683 Reviews
91 %
of reviewers recommend Back On Track USA
4.7
Based on 683 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Back On Track USA Reviews

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous
Anonymous  // 01/01/2019
Overall love BOT for both myself & my horses.
Helpful Report
Posted 2 months ago
Excellent quality and products are true to size. I saw an immediate improvement in my older dog’s mobility using the dog bed liner. I also found it had a bit of a calming effect on my younger dog who tends to have trial arousal. I will certainly order again from this company.
Helpful Report
Posted 2 months ago
Thank you so much for your kind words! We're thrilled to hear that our products have made a positive impact on both your older and your younger dogs. We truly appreciate your support and look forward to serving you again in the future. Michele S. Customer Service & Sales Support
Posted 2 months ago
jag älskar back on track har alltid använt de! jag hade problem med ett par av mina benskydd och jag gick svar av kundservice direkt hur bra som helst!
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Posted 2 months ago
Very pleased. Website was informative and easy to navigate, sizing charts were accurate, and product shipped and arrived in a timely manner. Thank you!
Back On Track USA 5 star review on 8th February 2025
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Posted 2 months ago
How adorable! Your pup looks so cozy in the Bark All-Around Dog Coat. And thank you for kind review! Michele S. Customer Service & Sales Support
Posted 2 months ago
I am writing this review to express my thanks to the Back On Track Team that went out of their way to advise, solve my ordering problem and do it all in an efficient and quick manner. I appreciate their willingness to help, work together and produce an excellent product for a very satisfied customer. Well done!
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Posted 2 months ago
Thank you for your wonderful review! Back On Track USA is always delighted to assist you.
Posted 2 months ago
great customer service, immediate shipment and outstanding return policies
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Posted 2 months ago
Thank you for taking the time to share your positive experience with our company. We greatly appreciate your feedback!
Posted 2 months ago
By far my favorite company in the business! I purchased Polo Wraps, but all their products are just excelent, and what is even more present is their true intention to be great, as I have made a mistake in my order and the team solved my issue with the utmost respect and integrity. I would get all my gear from them!
Back On Track USA 5 star review on 3rd February 2025
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Posted 2 months ago
Thank you Yael for your review. As always, we're here and happy to help. Michele S.
Posted 2 months ago
Love these coats for my agility dogs!
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Posted 2 months ago
Have been wearing back on track support hose for years. The ones order were for husband. I wear a med when you get them in stock will order again
Helpful Report
Posted 2 months ago
Hi Bobbie, We're delighted to hear that the Physio Nikki Socks have been serving you well over the years! Michele S. Customer Support Back On Track USA
Posted 2 months ago
Great product. Always quick delivery.
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Posted 2 months ago
I have multiple BoT products for both humans and horses. My horse loves the Royal Mesh sheet and it makes a noticeable difference in his comfort and mobility especially when starting out. The quick wraps are wonderful! We used those for a tendon and hoof rehab. They’re great shipping boots also! As for the human products we use the knee, elbow, wrist and ankle braces when needed and I sleep with the Mika gloves. They have helped with the arthritis in my hands. Wonderful products, fair prices and great service. Even my husband raves about their products.
Back On Track USA 5 star review on 29th January 2025
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Posted 2 months ago
Company has a great customer service. They helped with sizing and amending the order very quickly.
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Posted 2 months ago
I ordered a nella dog jacket, it’s super cute. Very well made, the fit is a little big but my dog is very oddly proportioned lol. I’d recommend this product to anyone, this company seems to really care about their products as well as the animals getting to use them!
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Posted 2 months ago
I could not believe how relaxed Buddy got almost as soon as I put the jacket on him. Every time he gets stressed or seems stiff, I put it on. And he is immediately calm
Back On Track USA 5 star review on 27th January 2025
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Posted 2 months ago
I have many back on track products. All of my family uses them as well as all our animals. My only complaint is I recently ordered brushing boots and some of the stitching had not caught the Velcro. I reached out to customer service. Could not physically talk to anyone. Emailed and sent pictures but nothing resolved. Finally had to pay to have someone repair. Frustrating
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Posted 2 months ago
Great company fast delivery and response to questions
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Posted 3 months ago
Surprisingly effective according to our senior residents at Amaryllis Farm Equine Rescue. We battle arthritis and all sorts of ailments here and these products simply work!
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Posted 3 months ago
Back on Track is an amazing company! I have used several of their products over the years for my horse, my dog, and myself. Their items are high quality and truly do work.
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Posted 3 months ago
I fully admit that I am a Back on Track junkie! We just moved up to a king size bed and I HAD to have a BOT mattress pad for it (as we did for our queen size bed). I sleep so well on it and it does help regulate temperature.
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Posted 3 months ago
I love their products!
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Posted 3 months ago
Back On Track USA is rated 4.7 based on 683 reviews