Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping, accurate orders, quality products. Sizing guides definitely need improvement. For example, sizing for wrist covers/gaiters listed as "small/medium/large" isn't helpful - why not glove size or wrist measurement? Sizing differs between articles: I wear XL in the t shirts but M in zip-up sweaters. I always feel like I'm guessing blindly at size to order.”

Helpful Report

Posted 1 year ago

“The Bark Dog Coat is awesome for our standard poodle. However, figuring out the sizing was a bit of work. As such the coat needed to be exchanged for a smaller size which wasn't a problem. Unfortunately, the exchange policy which was off putting since it was all over the place with its 'return it no keep it' wording which didn't matter in the end because it had to be returned. This didn't feel good. The experience felt like Charlie Brown trying to kick the football while Lucy promises she'll hold the ball and then doesn't. Rather than trying to make your policy sound nice it would be better to just say return it then if you decide a customer could keep it, then tell them. Don't make a confusing policy.”

Helpful Report

Posted 1 year ago

“The customer Success team were fantastic to deal with. I had made an error on my order and they were able to rectify everything very quickly. Thank you so much!!”

Helpful Report

Posted 1 year ago

“I love the product and the quick delivery. Most surprising, I was on a business trip in the town the product shipped from, put down 2 day shipping on my order, it arrived the next day~”

Helpful Report

Posted 1 year ago

“Great products, bought a bunch at Equine Affaire. Dog coat, new helmet, socks for my husband and a BOT coat for myself! Oh and a western pad!”

Helpful Report

Posted 1 year ago

“Website easy to navigate and I could find what I needed and learned about new products.”

Helpful Report

Posted 1 year ago

“GREAT quality! Super fast delivery! Great great great fit! Exactly what I wanted!! Back on Track is one of my top favorite brands and that is why!”

Helpful Report

Posted 1 year ago

“I was looking for a coat for my 1/2 Basset Hound, 1/2 French Bulldog Senior girl. Yep, some pretty weird measurements going on there! I emailed Back On Track with a sizing question and received an immediate reply. They also assured me of their return policy in case it didn't work out! I had to fold the front sleeves back but all else fit her. I like that the coat is so adjustable all over. My Daisy's acupuncture veterinarian actually recommended this company. I'm happy she did!”

Helpful Report

Posted 1 year ago

“I love back on track products. This is my second scarf and I got another shirt because I love wearing them when I feel a little bit sore. It makes everything better.”

Helpful Report

Posted 1 year ago

“Great medium support knee brace! This is my third one. They are comfortable enough to wear all day. Would recommend them for mild to moderate pain.”

Helpful Report

Posted 1 year ago

“Ordering on line is quick and easy. I love all of the back on track products for horses!”

Helpful Report

Posted 1 year ago

“THe customer service was great. I had purchased a helmet in the spring of 2022, my daughter fell off her horse and wanted to replace the helmet. I was able to get a sizeable discount for a new helmet. They were responsive to my emails as well.”

Helpful Report

Posted 1 year ago

“I called and spoke with a representative, I'm sorry I do not remember her name. I had questions about the Back on track sheet for my horse. She was very helpful answered all my questions was able to tell me from experience how her own horse was doing with back on track. made it easy for me to decide to purchase the product.”

Helpful Report

Posted 1 year ago

“Love all the Back on Track products!!! But, I would love if they had more size options with the equine blankets?”

Helpful Report

Posted 1 year ago

“The arthritis gloves are truly amazing!”

Helpful Report

Posted 1 year ago

“Back On Track now has a life long fan. I purchased a Trauma Void helmet but through confusion I never registered the purchase. When I took a bad fall I was unable to send in my replacement policy form. the customer service person was SO accommodating and fair and I was able to buy another helmet through BOT with a credit code. Thank You!!! You are all the BEST! And, the helmet saved my head and maybe my life!”

Helpful Report

Posted 1 year ago

“Back On Track products are amazing products that do the job intended to do. My latest purchase was the Fleece Wrist Cover with Thumb. They come as a pair. I wear them over my BOT gloves at night to help my Carpel Tunnel pain in my wrists while the gloves help the arthritis in my hands and fingers.”

Helpful Report

Posted 1 year ago

“I love this company! Finding the wraps and information about them was easy. They came quickly and in perfect condition.”

Helpful Report

Posted 1 year ago

“Size guide was correct. Measured and ordered a size up. Very happy with the helmet.”

Helpful Report

Posted 2 years ago

“Easy to order on line. Received in just a couple of days. Tracking emails were received.”

Helpful Report

Posted 2 years ago

Back On Track USA is rated 4.7 based on 545 reviews