Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product is being used on rescued horses who have been severely injured and/or abused creating physical issues that will never go away. This product allows them to have quality care. Not just physically but mentally you can see improvement in the horse’s demeanor.”

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Posted 7 months ago

Dear Shari,Thank you so much for your phenomenal 5-star rating of Back On Track USA! We greatly appreciate your kind words and continued loyalty as a customer. Kathy M.

Posted 7 months ago

“A long time user of BackonTrack products our horses, dogs and people are outfitted and feeling the good vibes ! Recently purchased the Royal sheet in burgundy. The color is perfect and fits my FEI Arabian perfectly!”

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Posted 7 months ago

Dear Darcy,Thank you so much for your 5-star rating of Back On Track USA! We truly appreciate your loyalty as a long-time user of our products, and we're thrilled to hear that your horses, dogs, and people are all benefiting from the good vibes! Kathy M. Customer service

Posted 7 months ago

“It was a wonderful experience and all issues were resolved.”

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Posted 7 months ago

“I have used your products for years and will continue to use them for years. They are awesome. I use them for my dogs, horses, and myself, and I give them as presents to friends.”

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Posted 7 months ago

“i love my back on tracks!!! they fit amazing super lightweight and comfortable”

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Posted 7 months ago

“Always pleased with products, customer service and technology behind Back on Track. Thank you!”

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Posted 7 months ago

“Amazing product, use it frequently for myself and my horses, dogs and cats. Go know where without it!”

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Posted 8 months ago

“My horse and I like the new airflow back on track dressage pad I recently purchased. It is keeping his back comfortable when he is under saddle.”

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Posted 8 months ago

“Love the MIPS technology, fit and style of the Back on Track helmets as well as my BOT saddle pads and quarter sheet!”

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Posted 8 months ago

“They were absolutely phenomenal! I accidentally ordered the wrong size and the lady responded almost immediately and changed the size before they shipped it. She was very friendly and did a huge favor for me. The shipping and packaging was great and on time. Definitely will buy from them again!”

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Posted 8 months ago

“Excellent service. Received order in a few days.”

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Posted 8 months ago

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

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Posted 8 months ago

“I have the therapeutic neck cover and the small blanket, and I just ordered the women's shirt and base layer. I sleep in the neck cover every night and it has helped a lot. I placed the small blanket under my hips because I was having pain there. Then I went on a major trip with tons of walking and am now wearing the new base layer and shirt to sleep in to aide in my recovery from all the muscle soreness. I love all the products and ordered my boyfriend the neck cover also. I will probably order more products.”

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Posted 8 months ago

“Finally bought one of their saddle pads, it’s become my favorite. My horse moves out very well in it.”

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Posted 8 months ago

“I love everything I have from Back on Track, from the saddle pads to the breeches. Great quality and customer service!”

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Posted 8 months ago

“Received updated emails on my order and they shipped so fast! Thank you!”

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Posted 8 months ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

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Posted 8 months ago

“Love my knee brace, fits great. I talked my husband into purchasing the ankle brace.”

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Posted 8 months ago

“My back on track four-way knee brace is great. But I am only giving 3 stars because I paid for overnight shipping and it took three days!”

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Posted 8 months ago

“Would love to review the product but have yet to receive my order.”

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Posted 8 months ago

Back On Track USA is rated 4.7 based on 615 reviews