Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 683 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

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“Love the Back on Track Product but sometimes have don't get the products in Canada and have to use my sons address, place to order stuff...”

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Posted 4 months ago

“Back on Track customer service is amazing! They respond to you right away and get you what you need as well as keep you informed.”

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Posted 4 months ago

Hi Jessica, Thank you for your wonderful feedback. We hope you have a wonderful Holiday season :) Carly R.

Posted 4 months ago

“I ordered knee brace for my dog & it was wrong size. I was able to order the right size without returning the original one. They told me to donate it & gave me a store credit for the new one. Their customer service was exceptional & fast. I needed the brace right away because my dog has a knee problem & they called me immediately & super nice on the phone. I appreciate everything & highly recommend Back On Track! Thank you very much!”

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Posted 4 months ago

“FedEx made me a bit nuts, but we love the product. Praying the boots will help our dsld mare.”

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Posted 4 months ago

“Great warmup blanket - this is my second one. I use it all fall, winter and spring before and after riding. It definitely helps my horse’s back warm up prior to being ridden and helps her cool down slowly after exercise.”

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Posted 4 months ago

“I've used Back on Track before and it helped my dog recover of hind leg injury. So it's his front leg time. He walks alot better with this wrap. I tried another brand on Amazon. He made him limped more. I know Back on Track reduces inflammation that's the main reason I bought the product.”

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Posted 4 months ago

“All the products sold are of the highest quality and out perform any other products similar on the market today. Your customer service and return policy is very user friendly.”

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Posted 4 months ago

“I like the new style of back band ok (but I should have ordered the small size). It’s a bit tall for my frame but it works. I, however, really liked the older model with the two side pieces that snugged it in to my back. And more supportive. But, I misplaced that one, darn, and substituted this one. I live all is my Back On Track items and have had a few for many years with no loss of effectiveness. Thank you!”

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Posted 4 months ago

“These leggings are so incredibly comfortable! I got them a size bigger so I could wear them towards the end of my pregnancy to keep my lower back and legs feeling good all while staying comfy!”

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Posted 4 months ago

“Love this product - but more importantly, my dog loves this product! Seems to bring comfort and allows her to rest and relax completely. Well done, Back on Track USA!”

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Posted 4 months ago

“I have been trying to e-mail and call customer service to return my leggings please send me a return code to my E-mail address. they are to long . The knee brace is wonderful !”

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Posted 4 months ago

“Excellent customer service at Equine Affair in MA and excellent products!!”

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Posted 4 months ago

“Wanted to order the women’s v neck short sleeve in black but has been on back order for months. Finally had to settle for a gift card! Not happy couldn’t get the product to wrap”

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Posted 4 months ago

We are so sorry when we have disappointed anyone with items out of stock. We work diligently to ensure our items are available at all times in all colors and sizes. Unfortunately, sometimes we fail in our effort to anticipate demand. We appreciate you purchasing a gift card; they do make a great alternative as we are always coming out with new products for your gift recipient to peruse on our site.

Posted 4 months ago

“Love love love the BOT products. I bought one saddle pad to try on my gelding who tends to be very tight in his back and he went so well that I have purchased more. He already has a stable sheet and stable blanket from BOT and will slowly switch him over to whatever products I can get for him. I also use the products for myself and feel better everything I wear the clothing”

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Posted 4 months ago

Thank you for loving BoT. We look forward to helping you convert all your gelding's gear over to BoT!

Posted 4 months ago

“The products u make r amazing. I have used them since u frost started with just horse stuff. Now I wear the weltex clothes and just bought my first dog product.”

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Posted 4 months ago

“Love this product. The socks keep my feet warm, the ankle and calf brace are extremely more comfortable to wear especially compared to compression socks and relive the swelling in my leg.”

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Posted 4 months ago

“Your customer service team on line and in person are amazing!! I can’t say enough great things about them. Your manager from Equine Affair needs to be sent to training for compassion and customer service etiquette. I informed your online help of the horrible things I heard and saw from him. His response was to go on the defensive and tell me I was wrong. I was not the only person there that heard what he said and took it the same way. His response should have been an apology not a defense. This is truly unacceptable behavior of a manager of such a great company. If anyone higher than him would like to see the email chain please reach out. I showed people who were with me that day and they agreed he was horrible to his workers and the people shopping there.”

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Posted 4 months ago

We appreciate constructive feedback especially when it emphasizes how we can improve! This, as with all of our valuable customer feedback, is shared with all senior members of our team.

Posted 4 months ago

“Great products, reasonable prices, quick delivery, easy to work with for returns or exchanges. Best of all, each item I've used has done a terrific job of reducing or eliminating muscle pain!”

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Posted 4 months ago

“I am amazed at the customer service responsiveness and going above and beyond to meet my needs. Prior to ordering a coat for my border collie, I waited less than a few hours to get feedback on the probable size and type of coat for my dog. And when I needed to return a coat due to sizing the responsiveness, courteous customer service and return process went above and beyond my expectations. The quality of the coat and of the crate pad and durability are fabulous I have not had time to comment on the ability of the coat to maintain my dogs’, muscle warmth at agility trials, but from all the experience, my friends have had I am sure I will have similar great results”

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Posted 4 months ago

We love hearing when we've achieved our goal of exceeding our customers' expectations!

Posted 4 months ago

“I have used the back on track saddle pad and sports medicine boots; however, the product I love is the mesh dog coat. It is one of the tools that helped my beagle though intervertebral disc disease. The coats also are my boxers magic calm down coat. I put the coat on and my boxer goes from pacing the room to laying down sleeping in a few minutes. My family has gone as far as to say the dog is not allowed in their house without his magic coat on.”

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Posted 4 months ago

We love hearing how our products have helped your dogs in so many ways!

Posted 4 months ago

Back On Track USA is rated 4.7 based on 683 reviews