Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love all of your products I recently got an awesome back on track shirt and I love it, you should try and make more shirts and shorts. But definitely keep what your doing it’s really good.”

Helpful Report

Posted 10 months ago

“I bought my first Lynx helmet in 2019. February 19, 2024 I fell off and my helmeted head bounced twice. I heard two cracks as they hit. I was a bit dazed and a bit shaky so went to emergency for a head and neck ct scan and NO INJURY!!! Thank you Back on Track. Back in 2013 I fell and spent the night for observation because of loosing consciousness and then not being aware of what happen or where I was or what caused it for 6 hours. I was not wearing the Lynx back then. THANK YOU SO MUCH FOR AN AWESOME HELMET! I have my new one already.”

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Posted 10 months ago

“First off I want to say the Back on Track customer service is wonderful and top noch! I accidentally ordered the wrong size Royal Mesh sheet and matching neck cover. Customer Service made it very easy to return and reorder the correct size sheet and neck cover. I will say that they should change their website so that if you change the color on the page it doesn’t reset the size to the smallest size. The Royal mesh sheet and neck cover in navy are absolutely lovely and perfect for keeping my horse warm on slightly chilly days. It was perfect at WEC Ohio a week ago!! It will for sure be coming with us to all our horse shows!”

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Posted 10 months ago

“Lost in the mail still…..”

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Posted 10 months ago

“Back On Track keeps both me and my horses going on a daily basis. From overall comfort and wellbeing I know that Back On Track has my back!”

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Posted 10 months ago

“Back on Track is a wonderful product. They have eased arthritis pain in not only my horses but myself as well. I cannot recommend this company enough. They have something for everyone and every animal! They are amazing for pre and post warm ups or performance! Love love love them”

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Posted 10 months ago

“Great customer service and great products. I originally bought products for my horse and I can see the difference in him and feel the difference in our rides, he loves all of his Back on Track gear. Then I started buying products for myself, I cannot live without my back brace. Now, my dog has the mini blanket and she is OBSESSED. I tell everyone about Back on Track.”

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Posted 10 months ago

“Always great products that not only work but also withstand good use!”

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Posted 10 months ago

“I just received my package from back on track, and I am amazed by the amazing quality and fast shipping! I absolutely love the shirt! It fits great, and looks amazing! I got the cooling towel, and it has been so so helpful. I am very prone to overheating, and this towel is a great way for me to not get so hot. My pups won't stop fighting over who gets to sleep on the thereputic blanket. They love it so much! I am truly very impressed with this brand and recommend their products to anyone and everyone!”

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Posted 10 months ago

“BOT products are my favorite!”

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Posted 10 months ago

“I LOVE Back On Track and their Welltex technology!”

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Posted 10 months ago

“Every time I have a question regarding an item, they always respond quickly and are always helpful! Every item I have purchased over the years has been everything I thought it would be. The quality is always 100! And to make things better, the difference I’ve noticed in all my animals since starting to use BOT is huge!”

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Posted 10 months ago

“I use the knee brace and the back brace. They both help me continue on with my life. I ride a horse and always wear the back brace.”

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Posted 10 months ago

“Works great, releaves pain. T-shirt is true to size. No need to order a size up.”

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Posted 10 months ago

“I have used BOT Western underpads for 12 years. Have not wanted to change on my main horse. My older ones were from an event award. So glad I tried that pad.”

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Posted 10 months ago

“I love Back on Track products!! They have helped my horses so much in their comfort and recovery. My current horse is rehabbing from kissing spine surgery, and I am excited to use BoT products to help in his rehab. Back on Track have incredible products for great prices!”

Helpful Report

Posted 10 months ago

Dear Max, Thank you so much for your outstanding 5-star rating of Back On Track USA! We truly appreciate your kind words and loyal support. At Back On Track, we are committed to providing incredible products at great prices, ensuring that our customers receive the best value for their money. Your satisfaction is our utmost priority, and we are grateful for your continued trust in our brand. We look forward to serving you with top-notch products and excellent customer service in the future. If you ever have any questions or need further assistance, please do not hesitate to reach out. Thank you once again for being a valued customer! Warm regards, Kathy M Customer Service Representative Back on Track USA

Posted 10 months ago

“Still haven’t received my package yet”

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Posted 10 months ago

“Our horse prefer this Linimint over two other popular brands. We know this because when we massage Linimint in the horses actually stretch and yawn during the rubdown. They don't do that so much with the other top brands. I only gave four stars because the spray nozzles are junk on all bottle sizes. I ordered a new quart size and that nozzle NEVER WORKED, we had to take an old fly spray bottle and transfer the product. It's annoying.”

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Posted 10 months ago

“I love all these products! They have tremendously helped my horses during there competition season! One of my favorite products is the liniment spray but I just can’t afford to get it every few months!”

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Posted 10 months ago

“Excellent products, quality workmanship with long lasting wear. Very good value.”

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Posted 10 months ago

Back On Track USA is rated 4.7 based on 615 reviews