Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 684 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 684 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

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Posted 11 months ago

“I have the therapeutic neck cover and the small blanket, and I just ordered the women's shirt and base layer. I sleep in the neck cover every night and it has helped a lot. I placed the small blanket under my hips because I was having pain there. Then I went on a major trip with tons of walking and am now wearing the new base layer and shirt to sleep in to aide in my recovery from all the muscle soreness. I love all the products and ordered my boyfriend the neck cover also. I will probably order more products.”

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Posted 11 months ago

“Finally bought one of their saddle pads, it’s become my favorite. My horse moves out very well in it.”

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Posted 11 months ago

“I love everything I have from Back on Track, from the saddle pads to the breeches. Great quality and customer service!”

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Posted 11 months ago

“Received updated emails on my order and they shipped so fast! Thank you!”

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Posted 11 months ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

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Posted 11 months ago

“Love my knee brace, fits great. I talked my husband into purchasing the ankle brace.”

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Posted 11 months ago

“My back on track four-way knee brace is great. But I am only giving 3 stars because I paid for overnight shipping and it took three days!”

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Posted 11 months ago

“Would love to review the product but have yet to receive my order.”

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Posted 11 months ago

“My experiences ordering from BoT have all been wonderful. Even if I have had a "hic-up", their team has been most responsive.”

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Posted 11 months ago

“Back on Track is the only pad my trainer, who is specialized in equine message therapy, uses. Keeps my horses’ backs happy!”

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Posted 11 months ago

Dear Lindsey, Thank you so much for your fantastic 5-star rating of Back On Track USA! We truly appreciate your support and are thrilled to hear how satisfied you are with our products. It's great to know that Back on Track is the only pad your specialized trainer in equine massage therapy chooses. We take pride in creating high-quality products that help keep horses' backs happy and healthy. Your trust in our brand means the world to us. Thank you for the picture of your handsome guy wearing our pad! We look forward to continue serving you and your horses with our top-notch products. Warmest regards, Kathy M. Back On Track USA

Posted 11 months ago

“Love these products! My horses and myself love them! Would love to be an ambassador”

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Posted 11 months ago

“Love BOT!!! Nothing else compares and the fabrics are amazing!! My horse loves everything.”

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Posted 11 months ago

“Amazing customer support! Well made product”

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Posted 11 months ago

We appreciate your positive feedback and your 5-star review!

Posted 11 months ago

“Everything way good and helpful. I will be order more from you on the future. Thank you.”

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Posted 11 months ago

“My daughter absolutely loved the helmet!”

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Posted 11 months ago

“Not happy with product size or fit. I love the horse products but not satisfied with this dog coat! I even reached out to check my size selection being correct and was assured it would be- NOT. Lace chest piece is not convenient!”

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Posted 11 months ago

“As I navigate my equestrian journey, I find myself returning to purchase different BOT products and am pleasantly surprised by how well they work and the value for my money.”

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Posted 11 months ago

“I love everything I have purchased from Back on Track!”

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Posted 11 months ago

“Thank you Back on Track for your therapeutic bed… it wass delivered quickly and is so well made.”

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Posted 11 months ago

Back On Track USA is rated 4.7 based on 684 reviews