Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“I struggled with finding the right glove size for my skinny hand with long fingers! I had to swap sizes three times and each time, they processed the swap easily!”

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Posted 10 months ago

Thank you so much for your outstanding 5-star rating and for taking the time to share your positive experience with Back On Track USA.

Posted 10 months ago

“Having only used the cinch once, I think it’s great! It’s very soft and my mare went really well in it. Can’t wait to ride in it more!”

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Posted 10 months ago

Dear Danielle, Thank you so much for giving Back On Track USA a 5-star rating! We look forward to serving you again. Best regards, Back On Track USA

Posted 10 months ago

“I have bought the gloves, the socks and neck wrap for my arthritis. These products are amazing because the pain seems to go away after a few minutes of wearing them. I bought an extra pair of gloves for my truck and wear them on long drives. I even bought a pair of them for my husband and father who both say the same thing. The gloves are amazing and helps the pain in their hands. Pictured below is me wearing my gloves at a damp Fast Cat trial. They kept my hands pain free the entire day.”

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Posted 10 months ago

“I love all of the Back on Track products I’ve ever purchased. A lot of my friends use these products as well and they all love and promote them. I’ve been a customer for about 5 years and will continue to be for years to come!”

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Posted 10 months ago

Dear Haylee, Thank you so much for your stellar 5-star rating of Back On Track USA! We greatly appreciate your support and loyalty. it's wonderful that your friends also use them. We are genuinely grateful for your kind words, and look forward to serving you for many more years to come! Warm regards, Kathy M. Customer Service Back on Track USA

Posted 10 months ago

“I love the simplicity of the product - and it feels great!”

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Posted 11 months ago

Dear Sharon, Thank you so much for giving Back On Track USA a 5-star rating! We truly appreciate your kind words and positive feedback. "I love the simplicity of the product - and it feels great!" Your comment beautifully captures the essence of what we strive to achieve with our products - a simple yet effective solution that brings comfort and well-being. Once again, thank you for your support and for choosing Back On Track USA. We look forward to serving you again in the future. Warm regards, Kathy M. Customer Service BackonTrackUSA

Posted 11 months ago

“Have no problems . It’s the second order on those boots . Liked first set had to get another set for other horse . Would be nice if you guys gave something off if you buy multiple sets . Your stuff is top of line and very high priced ! Would be nice to get a break once in a while .”

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Posted 11 months ago

“My horse loved the her new mesh sheet and boots!”

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Posted 11 months ago

“I love all of their products, horse, people and dog. They provide comfort and relief in ways only NSAIDS can.”

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Posted 11 months ago

Dear Suzanne, Thank you so much for giving Back On Track USA a 5-star rating! We truly appreciate your support and loyalty. We sincerely appreciate your trust in us, and we look forward to serving you with more top-notch products in the future. Best Regards, Kathy Muscarella Customer Service Representative Back on Track USA

Posted 11 months ago

“A friend gave me a BOT neck cover a few years ago, and I was impressed with how much it helped with my neck issues. When I treated myself to a new one, I checked out the other BOT therapeutic items and was happy to see reasonably priced aids for my hand and knee issues as well. The fleece wrist covers and the physio knee brace (purchased elsewhere) are comfortable and amazing! Within two days of wearing them, a large percentage of my ligament and tendon pain disappeared! I highly recommend BOT products! My only suggestion would be to get rid of the stiff, itchy product tags...hint: Hanes Wear prints the info right on the inside of the garment. Otherwise, top-notch products with great customer service!”

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Posted 11 months ago

Hi Danika, Thank you so much for taking your time to send us such a glowing review! We appreciate your feedback on the product tags. Best Regards, Kathy Muscarella Customer Service Representative Back on Track USA

Posted 11 months ago

“I had high expectations Good news they fit Not happy w after washing by hand that they fit more like 7/8 length Not happy with waist band, needs to be softer. Not happy w the rubbery brand on leg, I thought it was removable label I’ll probably be donating to homeless person. Thank you”

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Posted 11 months ago

“Their products are well made, and I enjoy that they keep adding to their lines. Used saddle pads mostly.”

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Posted 11 months ago

“I am John L Kill Kelley, the user. You have a superlative product in the strap knee brace which I have been using for about 10 years now. It was at that ten year point when an ortopedist told me that I should have both knees replaced--an earlier ligament/tendon injury and no cartilage in the left and no cartilege left in the right. I have been pain-free all of these ten years, operated a horse breeding farm with my wife during that time and now retired, ride a bike at age 80 for 9 miles every other day. I have basically lived happily after a lot of long-ago distress.. You guys have given me unrestricted activity. I am grateful. This all started with a physical therapist telling me you had the best product on the market. She was right.”

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Posted 11 months ago

Dear John L Kill Kelley, Thank you so much for your amazing 5-star review of Back On Track USA. We are incredibly grateful for your support and are thrilled to hear that our strap knee brace has been an essential part of your life for the past 10 years. We truly appreciate your kind words and recognition of our product's quality. It means the world to us to hear that a physical therapist recommended our knee brace as the best on the market, and we are proud to have lived up to that expectation. Thank you once again for your ongoing support and trust in Back On Track USA. We remain committed to providing high-quality products that make a positive impact on people's lives. Warmest regards, Kathy Muscarella Customer Service Back on Track USA

Posted 11 months ago

“Excellent product. Excellent customer service.”

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Posted 11 months ago

“The fit and construction are excellent. My horse chiropractor remarked that it is a good idea for my senior horse to wear the BOT boots especially in the cold of winter.”

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Posted 11 months ago

“All is ok on my end.”

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Posted 11 months ago

“Great product!!! Unfortunately the customer service has tanked. Only communication is email no direct number to speak with customer service rep. Wrong items have been shipped twice in one month!!!”

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Posted 11 months ago

“Have always loved BOT products! First was introduced to them in the horse world, then tried them on myself and my dogs. Highly recommend the welltex technology products for injuries or overall wellness! Only thing that removes the swelling from my damaged ankle is the welltex socks. Recently tried the welltex TShirt and could feel the therapeutic changes within 30 minutes of wearing it. Made a difference in comfort on my 12 hour ambulance shift last night. Will definitely continue to use BOT and plan to explore more products!”

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Posted 11 months ago

Allyson, Thank you so much for your wonderful review. We appreciate your trust and support!

Posted 11 months ago

“Very happy with the refund and return.. I will use you again..”

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Posted 11 months ago

“Exactly what I was wanting and your quick turnaround was awesome ! Thank you”

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Posted 11 months ago

Back On Track USA is rated 4.7 based on 615 reviews