Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 688 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with product size or fit. I love the horse products but not satisfied with this dog coat! I even reached out to check my size selection being correct and was assured it would be- NOT. Lace chest piece is not convenient!”

Helpful Report

Posted 11 months ago

“As I navigate my equestrian journey, I find myself returning to purchase different BOT products and am pleasantly surprised by how well they work and the value for my money.”

Helpful Report

Posted 11 months ago

“I love everything I have purchased from Back on Track!”

Helpful Report

Posted 11 months ago

“Thank you Back on Track for your therapeutic bed… it wass delivered quickly and is so well made.”

Helpful Report

Posted 11 months ago

“I love Back on Track. I had issues with some of the things I ordered and returns were handled quickly. More than once. I very highly recommend BoT and their products.”

Helpful Report

Posted 11 months ago

“I only have purchased 1 product but I have used others. I love the results that the sheets and blankets give.”

Helpful Report

Posted 1 year ago

“Absolutely love all my Back on Track products. Loving the look of the new saddle pad I got.”

Helpful Report

Posted 1 year ago

“Back on Track products are well made and last for years with a lot of daily use.”

Helpful Report

Posted 1 year ago

“2 small need to exchange!”

Helpful Report

Posted 1 year ago

“Great company, great products! Very helpful in injury recovery.”

Helpful Report

Posted 1 year ago

“Love the back on track mesh sheet ! Great for hot days, or putting underneath a blanket. I also purchased a helmet that is my favorite! It's super light and fits the best any helmet ever has”

Helpful Report

Posted 1 year ago

“The Billie Socks are a wonderful pair of socks. They are thicker then the regular socks but not to thick to make a big difference in your shoes. I can ware them year round and my feet stay comfortable. I have high arches and one with arthritis which would give me pain with a tied shoes. Since wearing the socks the pain has gone away. I would recomend them.”

Helpful Report

Posted 1 year ago

“First time buyer.”

Helpful Report

Posted 1 year ago

“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

Helpful Report

Posted 1 year ago

“Great company to work with... easy and fast.”

Helpful Report

Posted 1 year ago

“I love back on track horse products.”

Helpful Report

Posted 1 year ago

“Excellent product. Dreadful shipping price! More than $30 (lowest offered) for $39 wrap. Not heavy! Almost cancelled order over extreme shipping fee”

Helpful Report

Posted 1 year ago

Dear Carol, Thank you so much for taking the time to leave us a 5-star rating for Back On Track USA. We truly appreciate your support and are so happy to hear that you are satisfied with our product. We understand your concerns regarding the shipping price and we apologize for any inconvenience caused. Our shipping rates are determined by various factors including package weight, handling, and delivery services. Your feedback is valuable to us, and we will certainly take your comments into consideration as we strive to improve our services. We are grateful for your decision to proceed with the order, and we hope that the excellent quality of our wrap makes up for the shipping fee. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Back On Track USA. We value your business and look forward to serving you again in the future. Warmest regards, Back On Track USA Team

Posted 1 year ago

“I initially was introduced to Back On Track through horses and now use them for my dogs. They are a quality product that serves an important purpose.”

Helpful Report

Posted 1 year ago

“I am still waiting for my knee braces????? NOthing has been delivered????”

Helpful Report

Posted 1 year ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

Helpful Report

Posted 1 year ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 1 year ago

Back On Track USA is rated 4.7 based on 688 reviews