Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I LOVE THESE PRODUCTS!!! I’m really hoping the shirt will help my neck and back pain from computer use! The wrist support feels so nice! It’s nice and tight and seems to stay in place really well!”

Helpful Report

Posted 1 month ago

Hi Tammy, Thank you so much for your enthusiasm! We are so glad that you're loving our products-your feedback means a lot to us! Just a thought, both our Neck Cover and Dickey Neck Bib, could be beneficial for easing neck and upper back tension caused by computer use and might provide you additional relief. I've included the links below. Hope this is helpful! https://backontrackusa.com/collections/back-neck-braces-supports/products/neck-cover https://backontrackusa.com/collections/back-neck-braces-supports/products/dickey-neck-bib Michele S. Customer Service & Sales Support

Posted 1 month ago

“Originally, the shipping date was March 4, 2025 and then later we got one that said it was May 8, 2025. It would have been nice to let us know there was a new shipping date. I was purching one for a friend who is having neck pain to see if it would help her. I have been wearing one for many years and was buying a new one for myself. I can tell if I don't wear it for several days, so I know it is helping My theapist told to remember heat is your friend.”

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Posted 1 month ago

“Back on Track has some hard-to-find items and BOT items are high quality. Purchases and returns are easy.”

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Posted 1 month ago

“Back on track products never disappoint! The Julia breeches fit well and very comfortable. Ordering another pair! Love the product. Customer for life”

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Posted 1 month ago

“Great products, we bought two Cool on Track items. They arrived quickly and I really like what we bought.”

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Posted 1 month ago

“I absolutely love the fitting of these new coats. The coverage on the rear is so much better that the previous Back on Track mesh and blanket jackets.”

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Posted 1 month ago

“Wonderful products”

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Posted 1 month ago

“I haven’t received my order”

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Posted 1 month ago

“I bought a Trauma Void helmet and really like it. BOT was also helpful with my order process.”

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Posted 1 month ago

“Good products and service.”

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Posted 1 month ago

“I measured carefully according to the instructions and bought the indicated size. I don’t know if the item is too small or if it is just wrong overall for a tendon injury but it causes me excruciating pain when I use it.”

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Posted 1 month ago

“I started wearing this brace not quite 2 weeks ago. There is already a huge improvement in my hand. I have strength back, can make a fist, and the fuzziness in my fingers is very minimal now. I was almost at a point where I couldn’t use my hand, so this is a big improvement. Thank you BOT”

Helpful Report

Posted 1 month ago

Hi Natasha, We're thrilled to hear that the brace has made such a difference in under two weeks. We hope you continue to see more improvement! Thank you for sharing your experience. Michele S. Customer Service & Sales Support

Posted 1 month ago

“Back on Track products have helped both my horses and myself with muscle soreness and stiffness. I have retrained several Thoroughbreds off the track for dressage, and use BOT products to help with the overall body soreness they experience as they transition to their second career.”

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Posted 1 month ago

“I have used BOT products for my former horse for several years and always felt the therapeutic effects were beneficial. When I got my new dog I knew I would be competing in dog sports and hunting in the field. The high visibility Iontex vest and the traditional BOT mesh blankets and longer waterproof coat have all been important parts of my equipment in both training and competing. I use them for warm ups and on cold days to keep his muscles comfortable while competing.”

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Posted 1 month ago

“I love our back on track items, has helped my horse so much with rehab and general arthritis!”

Back On Track USA 5 star review on 6th March 2025

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Posted 1 month ago

Hi Courtney, It's great to hear that our products have help your horse's rehab and arthritis! Feedback like yours inspires us to continue developing products that truly make a difference. Wishing the both of you continued health and happiness! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Amazing product that includes sizes for our larger horses. Not many companies go beyond an “84.”

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Posted 1 month ago

“I love Back on Track products. This is the only business that I recommend to friends who are having muscles problems, etc.”

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Posted 1 month ago

Hi Katherine, Thank you for the highest compliment we could receive-recommending our company to your friends! Customer satisfaction is a top priority and we're here whenever you need us. Michele S. Customer Service & Sales Support

Posted 1 month ago

“All BOT products are the greatest on the planet. End of story. So helpful for both my horse and myself.”

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Posted 1 month ago

We truly appreciate your wonderful feedback! It's amazing to hear how much Back on Track products have benefited both you and your horse. Your support motivates us to continue to provide innovative solutions for People, Pets and Horses. Thank you for sharing your experience!

Posted 1 month ago

“I absolutely love BOT! Great products and great customer service! Not to mention they don’t mess around with getting you your orders!! My order came within 2 days!!”

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Posted 1 month ago

Awesome! We are glad to hear it! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Love Back on Track. I have purchased several knee sleeves for myslf. Helping me stay active.”

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Posted 1 month ago

Back On Track USA is rated 4.7 based on 681 reviews