Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

Helpful Report

Posted 4 weeks ago

“I placed the order on 12-2, I didn’t receive a shipment notification until 12-9, it’s scheduled for delivery on 12-16. I’m pretty sure I paid extra for upgraded shipping, I can’t remember anymore. Not impressed with the effort placed to get this bed to me. It had better be good.”

Helpful Report

Posted 4 weeks ago

Hi Mark, Our deepest apologies on the delay. We did get swamped with orders from our Black Friday/Cyber Monday sales and took us longer than usual to get packages out. You did choose FedEx Ground for your shipping option which has been having delay's on their end as well with the nationwide orders. I am so sorry for this inconvenience. If for some reason the bed is not to you liking we do offer free returns below: https://backontrackusa.com/pages/return-policy Happy Holidays, Carly R.

Posted 4 weeks ago

“Back on track is the best for horses, humans or dogs!”

Helpful Report

Posted 4 weeks ago

“I have used Back on Track products for my three Labradors for many years....I am extremely pleased with the quality of the products, the mesh therapeutic coat, the cool coat, and the heavier coat. I noticed a significance difference when my one Labrador was injured, resulting in a spinal bleed. I used the bed liner and the bed as well for her during that time. She is one who does not like any coat, harness on her but she actually put her head down, wanting me to put the coat on.....I am a firm believer in the "magic" of all the Back on Track products.....Thank you....”

Helpful Report

Posted 4 weeks ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

Helpful Report

Posted 4 weeks ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 4 weeks ago

“Honestly I am amazed on the differences I noticed after just one use! I could feel the difference especially in the legs it warmed them up just like it says it does! And took the swelling considerably down! 100/10 recommend I have since bought the whole set and will be buying more soon!!!”

Helpful Report

Posted 1 month ago

“Back on Track products are great. Have been using them for years, started when we still had horses. Back on Track rocks?”

Helpful Report

Posted 1 month ago

“I love the products. I have them for my horses, dogs and myself.”

Helpful Report

Posted 1 month ago

“I ordered the Dixie Dog Hock brace for my dog. Finding the correct size was very straightforward and ordering was easy also. I received my order on time and I have had no difficulties with it.”

Helpful Report

Posted 1 month ago

“I used the elbow sleeve and the wrist support to help with some swelling in my arm and hand and they worked wonderfully to reduce the swelling. All of your products I’ve used, for both people and horses have been five stars. Thank you.”

Helpful Report

Posted 1 month ago

Hi Barbara, Thank you for your wonderful feedback. We are so happy to hear how our products have helped not only you but your animals as well! Best, Carly R.

Posted 1 month ago

“I bought my first set of your brushing boots two years ago at PADD, near Rambouillet. I have used them daily training my horse and this is my replacement set.”

Helpful Report

Posted 1 month ago

“As always very good quality. The fit is great”

Helpful Report

Posted 1 month ago

“Love the Back on Track Product but sometimes have don't get the products in Canada and have to use my sons address, place to order stuff...”

Helpful Report

Posted 1 month ago

“Back on Track customer service is amazing! They respond to you right away and get you what you need as well as keep you informed.”

Helpful Report

Posted 1 month ago

Hi Jessica, Thank you for your wonderful feedback. We hope you have a wonderful Holiday season :) Carly R.

Posted 1 month ago

“I ordered knee brace for my dog & it was wrong size. I was able to order the right size without returning the original one. They told me to donate it & gave me a store credit for the new one. Their customer service was exceptional & fast. I needed the brace right away because my dog has a knee problem & they called me immediately & super nice on the phone. I appreciate everything & highly recommend Back On Track! Thank you very much!”

Helpful Report

Posted 1 month ago

“FedEx made me a bit nuts, but we love the product. Praying the boots will help our dsld mare.”

Helpful Report

Posted 1 month ago

“Great warmup blanket - this is my second one. I use it all fall, winter and spring before and after riding. It definitely helps my horse’s back warm up prior to being ridden and helps her cool down slowly after exercise.”

Helpful Report

Posted 1 month ago

“I've used Back on Track before and it helped my dog recover of hind leg injury. So it's his front leg time. He walks alot better with this wrap. I tried another brand on Amazon. He made him limped more. I know Back on Track reduces inflammation that's the main reason I bought the product.”

Helpful Report

Posted 1 month ago

“All the products sold are of the highest quality and out perform any other products similar on the market today. Your customer service and return policy is very user friendly.”

Helpful Report

Posted 1 month ago

“I like the new style of back band ok (but I should have ordered the small size). It’s a bit tall for my frame but it works. I, however, really liked the older model with the two side pieces that snugged it in to my back. And more supportive. But, I misplaced that one, darn, and substituted this one. I live all is my Back On Track items and have had a few for many years with no loss of effectiveness. Thank you!”

Helpful Report

Posted 1 month ago

Back On Track USA is rated 4.7 based on 615 reviews