Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 683 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products, we bought two Cool on Track items. They arrived quickly and I really like what we bought.”

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Posted 1 month ago

“I absolutely love the fitting of these new coats. The coverage on the rear is so much better that the previous Back on Track mesh and blanket jackets.”

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Posted 1 month ago

“Wonderful products”

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Posted 1 month ago

“I bought a Trauma Void helmet and really like it. BOT was also helpful with my order process.”

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Posted 1 month ago

“Good products and service.”

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Posted 1 month ago

“I started wearing this brace not quite 2 weeks ago. There is already a huge improvement in my hand. I have strength back, can make a fist, and the fuzziness in my fingers is very minimal now. I was almost at a point where I couldn’t use my hand, so this is a big improvement. Thank you BOT”

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Posted 1 month ago

Hi Natasha, We're thrilled to hear that the brace has made such a difference in under two weeks. We hope you continue to see more improvement! Thank you for sharing your experience. Michele S. Customer Service & Sales Support

Posted 1 month ago

“Back on Track products have helped both my horses and myself with muscle soreness and stiffness. I have retrained several Thoroughbreds off the track for dressage, and use BOT products to help with the overall body soreness they experience as they transition to their second career.”

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Posted 1 month ago

“I have used BOT products for my former horse for several years and always felt the therapeutic effects were beneficial. When I got my new dog I knew I would be competing in dog sports and hunting in the field. The high visibility Iontex vest and the traditional BOT mesh blankets and longer waterproof coat have all been important parts of my equipment in both training and competing. I use them for warm ups and on cold days to keep his muscles comfortable while competing.”

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Posted 1 month ago

“I love our back on track items, has helped my horse so much with rehab and general arthritis!”

Back On Track USA 5 star review on 6th March 2025

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Posted 1 month ago

Hi Courtney, It's great to hear that our products have help your horse's rehab and arthritis! Feedback like yours inspires us to continue developing products that truly make a difference. Wishing the both of you continued health and happiness! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Amazing product that includes sizes for our larger horses. Not many companies go beyond an “84.”

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Posted 1 month ago

“I love Back on Track products. This is the only business that I recommend to friends who are having muscles problems, etc.”

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Posted 1 month ago

Hi Katherine, Thank you for the highest compliment we could receive-recommending our company to your friends! Customer satisfaction is a top priority and we're here whenever you need us. Michele S. Customer Service & Sales Support

Posted 1 month ago

“All BOT products are the greatest on the planet. End of story. So helpful for both my horse and myself.”

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Posted 1 month ago

We truly appreciate your wonderful feedback! It's amazing to hear how much Back on Track products have benefited both you and your horse. Your support motivates us to continue to provide innovative solutions for People, Pets and Horses. Thank you for sharing your experience!

Posted 1 month ago

“I absolutely love BOT! Great products and great customer service! Not to mention they don’t mess around with getting you your orders!! My order came within 2 days!!”

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Posted 1 month ago

Awesome! We are glad to hear it! Thank you for the review! Michele S. Customer Service & Sales Support

Posted 1 month ago

“Love Back on Track. I have purchased several knee sleeves for myslf. Helping me stay active.”

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Posted 1 month ago

“Responded quickly, tracked package, sent it quickly!”

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Posted 1 month ago

“Every product I've ordered from Back on Track has been of outstanding quality and has helped relieve pain and promote healing. I highly recommend this company and their products.”

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Posted 1 month ago

“Customer service very helpful in getting should guard exchanged for correct size. Waiting on correct size to come so can't review actual product yet. But will.”

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Posted 2 months ago

“Felt good on my wrist”

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Posted 2 months ago

“Really nice boots.”

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Posted 2 months ago

“Fabulous product! Very. Effective in promoting blood flow.”

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Posted 2 months ago

Back On Track USA is rated 4.7 based on 683 reviews