Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“I have a number of equine and human products from BOT. Love them. Really helps my joint stiffness and it seems to help my mare also. Great products.”

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Posted 1 year ago

“I'm a huge fan of back on track products and what better place to buy them than directly from Back on Track USA itself. They have the best selection.”

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Posted 1 year ago

“The Nella coat I bought for my dog fits her very well and gives really good coverage. The high neck is what I need for her as she has some arthritic changes in her upper vertebrae. I had to exchange for a smaller size tho I thought I measures correctly but the folks at BOT were super easy to deal with and I got the replacement coat in record time.”

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Posted 1 year ago

“Quality products from a trustworthy company”

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Posted 1 year ago

“Well made. Does the job intended. Works. I volunteer at an equine therapy barn and we use senior horses. This treatment blanket works wonders. The service provided by this company is outstanding. I ordered the wrong blanket. An hour later, I tried canceling, but was unsuccessful. I ordered the right item and sent an email to customer service. They replied in less than 3 hours and did the cancellation and refund. Very satisfied.”

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Posted 1 year ago

“So far so good!”

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Posted 1 year ago

“I absolutely love the many BOT items I’ve purchased over the years. For myself and my equines!”

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Posted 1 year ago

“Love back on track products and when I had sizing issue customer service was quick to help fix it”

Back On Track USA 5 star review on 22nd December 2023

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Posted 1 year ago

“Incredible customer service!”

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Posted 1 year ago

“Back on Track has been a long favorite of mine with the horses. The dog products have proven to be just as well made. The only product I have not been happy with is the turnout sheet. I purchased two of them and the cut was not good. I ordered the same size as my other BoT items for both horse, but they just did not provide a clean fit. All of the other BoT items I have I have been crazy about. I have a 22 year old gelding that is competing at Intermediare (I earned the first two scores last month for my gold medal) and I believe the BoT blankets and leg wraps have a lot to do with his soundness and continued advancement. Keep up the great work!”

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Posted 1 year ago

“Absolutely love this company! I have used their equine products for years , I noticed they sell dog blankets with the same technologies. I bought a blanket for my older dog that ended up being a little too big. When I contacted BOT to return / exchange the blanket for a smaller size I was pleasantly surprised when their response was a full refund for the blanket and a request to donate the blanket to a shelter or dog in need! Not a lot of companies are willing to do things like that .”

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Posted 1 year ago

“Love BOT products”

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Posted 1 year ago

“Very well made product. I ordered the Therapeutic Horse Exercise Sheet and it has been very effective at helping to warm up my horses arthritic hips for light work this winter. She seems to really appreciate it too. I wish I had purchased this sooner.”

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Posted 1 year ago

“Very much like all your products. Highly recommend.”

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Posted 1 year ago

“Purchased the vest for my granddaughter for Christmas. She has purchased a lot of items from Back on Track.”

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Posted 1 year ago

“I like the product, but I need a response from customer service on my email with a question about it! I am not sure if I need to exchange it.”

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Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! Our customer service team has responded to your email. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

“I have purchased quick wraps, hock wraps, a show quilt and a mesh blanket and hood from Back on Track. As a team roper, my horse's whole body is being used, from running to the steer to pulling it across the arena. I am very pleased with how Back on Track products help keep her back and legs feeling good!”

Back On Track USA 5 star review on 10th December 2023

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Posted 1 year ago

We LOVE getting pictures! Thank you so much for your review and the pics of your equine athlete...beautiful!!

Posted 1 year ago

“This is the third back on track product that I have purchased. All have worked well. My 27 year old draft cross horse injured his arthritic hock. It was swollen and stiff. I used the back on track hock wraps as outlined in the directions. After 5 days the swelling was completely gone and he was no longer stiff. I will be using these hock wraps to help with any arthritic flare ups that he may have. Thank you Back on Track for another great product.”

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Posted 1 year ago

“Excellent customer service and delivered right on schedule.”

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Posted 1 year ago

“I have sent a request for a return and no response”

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Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! You should have received a response from customer service team. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

Back On Track USA is rated 4.7 based on 615 reviews