Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 688 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th April 2025

Anonymous

Anonymous // 01/01/2019

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“My horse loved the her new mesh sheet and boots!”

Back On Track USA 5 star review on 11th February 2024

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Posted 1 year ago

“I love all of their products, horse, people and dog. They provide comfort and relief in ways only NSAIDS can.”

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Posted 1 year ago

Dear Suzanne, Thank you so much for giving Back On Track USA a 5-star rating! We truly appreciate your support and loyalty. We sincerely appreciate your trust in us, and we look forward to serving you with more top-notch products in the future. Best Regards, Kathy Muscarella Customer Service Representative Back on Track USA

Posted 1 year ago

“A friend gave me a BOT neck cover a few years ago, and I was impressed with how much it helped with my neck issues. When I treated myself to a new one, I checked out the other BOT therapeutic items and was happy to see reasonably priced aids for my hand and knee issues as well. The fleece wrist covers and the physio knee brace (purchased elsewhere) are comfortable and amazing! Within two days of wearing them, a large percentage of my ligament and tendon pain disappeared! I highly recommend BOT products! My only suggestion would be to get rid of the stiff, itchy product tags...hint: Hanes Wear prints the info right on the inside of the garment. Otherwise, top-notch products with great customer service!”

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Posted 1 year ago

Hi Danika, Thank you so much for taking your time to send us such a glowing review! We appreciate your feedback on the product tags. Best Regards, Kathy Muscarella Customer Service Representative Back on Track USA

Posted 1 year ago

“I had high expectations Good news they fit Not happy w after washing by hand that they fit more like 7/8 length Not happy with waist band, needs to be softer. Not happy w the rubbery brand on leg, I thought it was removable label I’ll probably be donating to homeless person. Thank you”

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Posted 1 year ago

“Their products are well made, and I enjoy that they keep adding to their lines. Used saddle pads mostly.”

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Posted 1 year ago

“I am John L Kill Kelley, the user. You have a superlative product in the strap knee brace which I have been using for about 10 years now. It was at that ten year point when an ortopedist told me that I should have both knees replaced--an earlier ligament/tendon injury and no cartilage in the left and no cartilege left in the right. I have been pain-free all of these ten years, operated a horse breeding farm with my wife during that time and now retired, ride a bike at age 80 for 9 miles every other day. I have basically lived happily after a lot of long-ago distress.. You guys have given me unrestricted activity. I am grateful. This all started with a physical therapist telling me you had the best product on the market. She was right.”

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Posted 1 year ago

Dear John L Kill Kelley, Thank you so much for your amazing 5-star review of Back On Track USA. We are incredibly grateful for your support and are thrilled to hear that our strap knee brace has been an essential part of your life for the past 10 years. We truly appreciate your kind words and recognition of our product's quality. It means the world to us to hear that a physical therapist recommended our knee brace as the best on the market, and we are proud to have lived up to that expectation. Thank you once again for your ongoing support and trust in Back On Track USA. We remain committed to providing high-quality products that make a positive impact on people's lives. Warmest regards, Kathy Muscarella Customer Service Back on Track USA

Posted 1 year ago

“Excellent product. Excellent customer service.”

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Posted 1 year ago

“The fit and construction are excellent. My horse chiropractor remarked that it is a good idea for my senior horse to wear the BOT boots especially in the cold of winter.”

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Posted 1 year ago

“All is ok on my end.”

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Posted 1 year ago

“Great product!!! Unfortunately the customer service has tanked. Only communication is email no direct number to speak with customer service rep. Wrong items have been shipped twice in one month!!!”

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Posted 1 year ago

“Have always loved BOT products! First was introduced to them in the horse world, then tried them on myself and my dogs. Highly recommend the welltex technology products for injuries or overall wellness! Only thing that removes the swelling from my damaged ankle is the welltex socks. Recently tried the welltex TShirt and could feel the therapeutic changes within 30 minutes of wearing it. Made a difference in comfort on my 12 hour ambulance shift last night. Will definitely continue to use BOT and plan to explore more products!”

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Posted 1 year ago

Allyson, Thank you so much for your wonderful review. We appreciate your trust and support!

Posted 1 year ago

“Very happy with the refund and return.. I will use you again..”

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Posted 1 year ago

“Exactly what I was wanting and your quick turnaround was awesome ! Thank you”

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Posted 1 year ago

“Keeps my old dogs muscles warmer, but the fit is hard. I ordered the recommended size based on his measurements, and it’s too long, especially the clip that wraps around his ribs. Also, I wish it had a zipper for a harness clip!”

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Posted 1 year ago

“Professional, patient, cheerful and effective Customer Service Reps.”

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Posted 1 year ago

“Quality of the shirts is great but not noticing much therapeutic effect. My spine gets pain and it doesn't seem to be the kind that this technology helps.”

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Posted 1 year ago

Alyssa I was reviewing files and I see that no one responded to your review. My sincerest apologies. Our clothing is designed to maintain a feeling of well-ness, they do not provide the targeted Back on Track effect that our products are known for. Our waist support products, (back brace, waist girdle) provide targeted relief. Upper back our neck cover and dickey bibs are quite nice for a more immediate effect. Unfortunately, some areas of the body are hard to target.

Posted 1 year ago

“My Corgi's size medium (Dachshund) Back on Track coat fit perfectly. She is small at just 19 lbs. At a recent agility trial, it kept her muscles nice and warm on a cold day.”

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Posted 1 year ago

What a cutie!! Thank you for the great picture - that coat does look sharp on her :)

Posted 1 year ago

“Love the knee supports. Have two each for me and my husband. Good support and not bulky.”

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Posted 1 year ago

“Quick shipping. Durable and holding up to the elements so far.”

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Posted 1 year ago

“I like trying out their products.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 688 reviews