Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, excellent product and great price.”

Helpful Report

Posted 1 year ago

“We use the therapeutic mesh sheets, the turnout sheets, and the mesh coolers. All of the horses seem to really like and benefit from the Back On Track products.”

Helpful Report

Posted 1 year ago

“I am a huge fan of the Welltex fabric and strongly believe in its therapeutic qualities. I have the B.O.T. mesh sheet, which fits true to size and my horse wears comfortably daily. Every other B.O.T. product I have tried that is meant to cover some or all of the back, i.e. not leg wraps, etc. is oddly/impossibly sized. I have a stable blanket that I can kind of make work by adding a Rambo chest extender, a quarter sheet that does not extend far enough toward the tail nor far enough down the ribs and then this latest purchase of a back warmer of which I ordered the largest size available and received another woefully short product -- it would need to be at least 12" longer to come anywhere close to fitting. I want to love B.O.T but I just don't understand how the majority of products can be so poorly sized.”

Helpful Report

Posted 1 year ago

We understand how frustrating it is when a product doesn't fit as expected. We aspire to have the right size for every horse and every expectation, sometimes we fall short. This pad is designed to cover the back and not extend over the croup. We do have a Therapeutic Back Pad that comes in 2 sizes for another option: https://backontrackusa.com/products/therapeutic-horse-back-warmer-pad?_pos=1&_sid=e586604dd&_ss=r. We never want anyone to be unhappy with our products and we have made returns easy by going to: https://backontrackusa.com/pages/return-policy

Posted 1 year ago

“Quick delivery, nice products, exactly what I expected!”

Helpful Report

Posted 1 year ago

“I was very impressed with the quality of product. I ordered online, very easy to navigate, quick response and follow up.”

Helpful Report

Posted 1 year ago

“Back on Track has been a staple in our barn since their beginning! We had one mare that was quite difficult especially when traveling. She was my introduction to the Back on Track products and the effect they have. Rosie sold me on the benefits on BoT. My horses and I own a lot of these products and use them daily!”

Back On Track USA 5 star review on 26th September 2023

Helpful Report

Posted 1 year ago

We're always so happy to hear that our products are helping horses and their humans! Thank you for the great picture of you and your beautiful mare!

Posted 1 year ago

“There is a seam on the onside which I have not xome across with other back on track products. As I am using this post surgery I do not want uneven pressure”

Helpful Report

Posted 1 year ago

We never want you to be unhappy with your Back on Track product. If the wrist brace is not working for your particular need, please feel free to return it. Returns are easy at: https://backontrackusa.com/pages/return-policy

Posted 1 year ago

“Great products and fits well Delivery was quick”

Helpful Report

Posted 1 year ago

“I totally believe in and use daily for myself family members and my animals the Back on Track therapeutic products. We have the back brace, neck collar, socks and a dog jacket that keep us all from pain. Highly highly recommend their products!”

Helpful Report

Posted 1 year ago

“I am amazed at how much these products help my horses and I. I have a growing collection and everything fits so well and is well made.”

Helpful Report

Posted 1 year ago

“I’ve been a long time believer in these products; I’ve had several for my horse and dogs.”

Helpful Report

Posted 1 year ago

“Works great!”

Helpful Report

Posted 1 year ago

“Always great products”

Helpful Report

Posted 1 year ago

“I started using back on track for my horse and now I use their human products more! I routinely use their wrist and knee braces for my chronic inflammatory arthritis.”

Helpful Report

Posted 1 year ago

“Love these wraps. Easy to use and great for long trips.”

Helpful Report

Posted 1 year ago

“really satisfied with everything!”

Helpful Report

Posted 1 year ago

“I have used the knee brace previously until it stretched out.”

Helpful Report

Posted 1 year ago

“Love all the Back on Track products. I just got the human neck wrap. Used it last night for the first time and I swear my neck was less sore this morning. Their products have made a huge difference for my horses as well.”

Helpful Report

Posted 1 year ago

“Back on Track is very quick on shipping your product.”

Helpful Report

Posted 1 year ago

“My order shipped and arrived quickly, unfortunately the product just doesn't perform as well as hoped.”

Helpful Report

Posted 1 year ago

Back On Track USA is rated 4.7 based on 590 reviews