Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“I purchased the Back on Track Therapeutic Western Saddle Pad Liner for my senior horse who would become stiff from time to time. The liner has helped to keep his back warm and loose. He moves better and seems more comfortable. Highly recommended.”

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Posted 1 year ago

“I love my Back on Track socks because it’s like a whole foot and calf massage all day long. I will definitely buy more!”

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Posted 1 year ago

“I love BOT products but was very disappointed with the royal deluxe hock boots. I measured my horse using the size guide and bought the recommended size. They’re extremely bulky more than what the picture leads on and would slip down. I only used them while my horse was stalled at night and was very disappointed because the would never stay up.”

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Posted 1 year ago

We are so sorry to hear when anyone is unhappy with our products. We will review the images we have online to see how we can enhance them to show the padding in a clearer way. The dense padding is designed to protect the hock from any impact. We do recommend using our Quick Wraps or a quilt and standing bandage under the Hock Wraps to keep them in place.

Posted 1 year ago

“I discovered back on track last year after breaking my wrist. During recovery I bought the wrist band and that is when I realized what an amazing brand Back in Track is. The wrist band was so supportive and comfortable. The welltrex was so comfortable plus I think it helped my scar from surgery. Now I have a few saddle pads and breeches from the brand and love them too. Stuff gets her fast and well package.”

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Posted 1 year ago

“Helps my sore ankle”

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Posted 1 year ago

“The back on track boots and blankets fit my horse really well, the material is great quality.”

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Posted 1 year ago

“Fits perfectly. Really get coat. I bought it to use after dock diving”

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Posted 1 year ago

“My horse recently started stocking up overnight, as the result of lymphatic damage from severe cellulitis in hind legs. The first night we put the Back on Track Quick Wraps on him, his legs were completely skinny in the morning! They are like a miracle!”

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Posted 1 year ago

“Excellent More than Happy as fits under riding pants & helps”

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Posted 1 year ago

“You guys are great.”

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Posted 1 year ago

“Blankets do as they say. My dog and my horse has benefited from BOT blankets, wraps and boots.”

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Posted 1 year ago

“My niece who is a veterinarian gave me a dog liner and blanket when I was receiving PT for a back issue last year. They were so helpful that when the issue recently returned, I bought another one. When I am in pain, I lie down and place a size small one (about 30 inches long) under my back and the extra small one (about 15 inches long) I wrap around the part of my leg that is hurting. Velcro keeps it in place. This relieves the pain, and I feel contributes to my healing. I use the pads in bed at night as well. They provide comfort and pain relief that I can not get from any pill. I am most grateful for Back on Track.”

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Posted 1 year ago

“Customer service is very disappointing! Filled out a return form and received confirmation that it was received and I never heard back from them!”

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Posted 1 year ago

We are so sorry to hear our return process failed somewhere along the line. We are investigating the issue and will make sure your return is processed right away.

Posted 1 year ago

“This is my 3rd set of quick wraps I purchased. They are the best. My vet recommends them as well.”

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Posted 1 year ago

“I love all the back on track products!”

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Posted 1 year ago

“I had to return my brace because it was too large. The co. gave me a credit which I could use to purchase my new brace.”

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Posted 1 year ago

“Item is a Christmas gift so can’t actually review the item but we have used the trainers in the past and has worked will.”

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Posted 1 year ago

“I have the BOT sheet and saddle pads for my horse; knee and ankle brace for me and we both find BOT very useful.”

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Posted 1 year ago

“Customer service was great! The coat I bought seems to be high quality and well made. Be sure to watch their youtube video on measuring to make sure you get the right size and know how it is supposed to fit.”

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Posted 1 year ago

“love how it's therapeutic technology helps my horses feel better after strenuous excercise. it's like people getting a massage or wrapping ourselves in a comfy blanket after a strenuous day. u just wish they can talk to us, showing their appreciation!”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 615 reviews