Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Love all my back on track stuff! I have plenty for all my aches and pains. Never any issues with the products or customer service.”

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Posted 2 years ago

“You charged 20 percent restocking for a product that did not work.”

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Posted 2 years ago

“Because of a knee accident, in the dog park, knees were the 1st seriously damaged joint. I wanted to continue dog agility with my Aussie, my solution was to try the Back-on-Track knee braces with strap (probably purchased them 4-5 years ago). VERY effective. I then purchased the wrist brace, etc. Highly recommend.”

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Posted 2 years ago

“Amazing customer service & very easy return policy for exchanges.”

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Posted 2 years ago

“Smooth transaction. Item as advertised. Delivered promptly.”

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Posted 2 years ago

“Excellent product with quick delivery!”

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Posted 2 years ago

“We received our order very quickly, and have found the arthritic pain relief to be remarkable already. Reasonable prices and excellent enclosures to understand the products and their origins.”

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Posted 2 years ago

“The products are great and my horses love them!”

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Posted 2 years ago

“Fast service & great quality”

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Posted 2 years ago

“When I ordered a dog coat that didn?t fit correctly, they were quick and kind to make it right. I love this company!”

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Posted 2 years ago

“THESE BRACES ARE WORKING WELL ON OUR 14 YEAR OLD LAB BUT YOU SHOULD TRY MAKING THEM IN COLORS...BLACK ON A BLACK DOG IS TOUGH TO SEE TO WORK THE VELCRO STRAPS (HAD TO PUT "X'S" ON THE STRAPS WITH A SILVER SHARPIE TO BE ABLE TO SEE TO UNDO) AND BLACK IN THE DESERT IS TRULY TOO HOT.”

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Posted 2 years ago

“I love BOT products & have been using them for years!! They are stylish, well made & best of all therapeutic. Thanks for a great product!”

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Posted 2 years ago

“everything was shipped super quickly & was exactly as described. i have dogs and ride horses, and i know a ton of people swear by their products”

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Posted 2 years ago

“Smooth easy purchase. However, shipping time has a lot of room for improvement.”

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Posted 2 years ago

“So far this is the best back brace i have used to help my spinal stenosis and spondlythesis while not only riding but doing basically all my chores all day long. Thank you!!!”

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Posted 2 years ago

“Love the product and use only BoT for all my horses. The delivery was faster than anticipated!!”

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Posted 2 years ago

“Great quality! I paired the black and gold bonnet and pad on my buckskin and have received so many compliments. I have two different types of ?Back on Track? pads for my 18 year old buddy and they work well for him, haven?t had a single back issue.”

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Posted 2 years ago

“Learned of these products from friend with horses. Love my knee brace that I can sleep in. Now have a sleeve to wear during the day. I have osteoarthritis in both knees, so like that I can wear these on either one that is bothering me.”

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Posted 2 years ago

“Ordering was very simple and arrived in an appropriate time frame.”

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Posted 2 years ago

“Five stars for making my purchase experience so easy. My daughter ordered the therapy gloves for me as a gift and they were way too large for my hands. After contacting Back On Track, I was given a credit, I used the sizing chart, and reordered. My new gloves were delivered in a few days and fit perfectly. I was very satisfied with the service and ease through the process. Looking forward to using this very nice gloves.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 615 reviews