Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Ordering on line is quick and easy. I love all of the back on track products for horses!”

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Posted 2 years ago

“THe customer service was great. I had purchased a helmet in the spring of 2022, my daughter fell off her horse and wanted to replace the helmet. I was able to get a sizeable discount for a new helmet. They were responsive to my emails as well.”

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Posted 2 years ago

“I called and spoke with a representative, I'm sorry I do not remember her name. I had questions about the Back on track sheet for my horse. She was very helpful answered all my questions was able to tell me from experience how her own horse was doing with back on track. made it easy for me to decide to purchase the product.”

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Posted 2 years ago

“Love all the Back on Track products!!! But, I would love if they had more size options with the equine blankets?”

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Posted 2 years ago

“The arthritis gloves are truly amazing!”

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Posted 2 years ago

“Back On Track now has a life long fan. I purchased a Trauma Void helmet but through confusion I never registered the purchase. When I took a bad fall I was unable to send in my replacement policy form. the customer service person was SO accommodating and fair and I was able to buy another helmet through BOT with a credit code. Thank You!!! You are all the BEST! And, the helmet saved my head and maybe my life!”

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Posted 2 years ago

“Back On Track products are amazing products that do the job intended to do. My latest purchase was the Fleece Wrist Cover with Thumb. They come as a pair. I wear them over my BOT gloves at night to help my Carpel Tunnel pain in my wrists while the gloves help the arthritis in my hands and fingers.”

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Posted 2 years ago

“I love this company! Finding the wraps and information about them was easy. They came quickly and in perfect condition.”

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Posted 2 years ago

“Size guide was correct. Measured and ordered a size up. Very happy with the helmet.”

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Posted 2 years ago

“Easy to order on line. Received in just a couple of days. Tracking emails were received.”

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Posted 2 years ago

“I have been using Back on Track products for years first for my horses and then for me. The knee braces have been standby's for my arthritic knees. A few months ago I broke my right ankle. Although it is all healed it still hurts. My most recent purchase is the ankle brace. It makes a huge difference and provides a great deal of comfort and relief.”

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Posted 2 years ago

“Stellar customer service. I ordered a helmet that did not fit correctly, and their return/refund policy was so awesome and easy to use. I ordered a new helmet and it fit perfectly, but there were a few small defects. They took it back and sent a replacement out immediately. My new helmet is perfect! Comfortable, stylish, and safe!!! Customer service is quick to respond, kind, and understanding. Thanks, Back on Track!”

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Posted 2 years ago

“Amazing customer service! I will recommend every chance I get!”

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Posted 2 years ago

“Fabulous. My mare loves it.”

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Posted 2 years ago

“My purchase was sent as a gift so I don't have firsthand knowledge of the quality this time but it was shipped quickly with no problems. I have purchased this same small blanket for personal use in the past and was very pleased. Only problem I had was I had to buy more of them because I have 3 dogs who laid claim to the blankets. Now we all have our own! Thank you Back on Track from all of us.”

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Posted 2 years ago

“Thank you for working with us! We appreciate the discount for our non-profit and the shipping was super fast. Thank you.”

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Posted 2 years ago

“Love the Back on Track products! My first one was for my elbow. It healed in two weeks & hasn?t come back. I recently bought the knee & waist. I wear the knee compression to sleep & no longer get the knee pain. I love the waist compression for my lumbar & it fits well under clothes!”

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Posted 2 years ago

“Fantastic service. The front tendon boots I ordered were too small. I was giving a credit and told to donate the ones that didn't fit to someone in need. AMAZING! What an awesome thing to do. The new size I got fits great and I'll continue to keep supporting and using BOT.”

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Posted 2 years ago

“I believe, wholeheartedly, in Back on Track products! I originally got something for my horse and wondered how/why it worked so well for him that I got something for me. I understood! Now, I'm a BonT complete and so are other members of my family, and friends, who have tried your products.”

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Posted 2 years ago

“great products, fast delivery but expensive”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 615 reviews