Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Blankets do as they say. My dog and my horse has benefited from BOT blankets, wraps and boots.”

Helpful Report

Posted 11 months ago

“My niece who is a veterinarian gave me a dog liner and blanket when I was receiving PT for a back issue last year. They were so helpful that when the issue recently returned, I bought another one. When I am in pain, I lie down and place a size small one (about 30 inches long) under my back and the extra small one (about 15 inches long) I wrap around the part of my leg that is hurting. Velcro keeps it in place. This relieves the pain, and I feel contributes to my healing. I use the pads in bed at night as well. They provide comfort and pain relief that I can not get from any pill. I am most grateful for Back on Track.”

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Posted 11 months ago

“Customer service is very disappointing! Filled out a return form and received confirmation that it was received and I never heard back from them!”

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Posted 11 months ago

We are so sorry to hear our return process failed somewhere along the line. We are investigating the issue and will make sure your return is processed right away.

Posted 11 months ago

“This is my 3rd set of quick wraps I purchased. They are the best. My vet recommends them as well.”

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Posted 11 months ago

“I love all the back on track products!”

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Posted 11 months ago

“I had to return my brace because it was too large. The co. gave me a credit which I could use to purchase my new brace.”

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Posted 11 months ago

“Item is a Christmas gift so can’t actually review the item but we have used the trainers in the past and has worked will.”

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Posted 1 year ago

“I have the BOT sheet and saddle pads for my horse; knee and ankle brace for me and we both find BOT very useful.”

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Posted 1 year ago

“Customer service was great! The coat I bought seems to be high quality and well made. Be sure to watch their youtube video on measuring to make sure you get the right size and know how it is supposed to fit.”

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Posted 1 year ago

“love how it's therapeutic technology helps my horses feel better after strenuous excercise. it's like people getting a massage or wrapping ourselves in a comfy blanket after a strenuous day. u just wish they can talk to us, showing their appreciation!”

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Posted 1 year ago

“My Russell Terrier, Mavis seems to love how she feels after wearing her Back on Track. She is 13 months post-op TPLO surgery and 25 months post-op for TPLO on her other leg. Seems to be helping with her warm-up and cool-downs from agility practice and trials. Thank you!”

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Posted 1 year ago

“Back on Track products and service are both top notch. Orders arrive quickly. I highly recommend Back on Track for your horse.”

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Posted 1 year ago

“High-quality products”

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Posted 1 year ago

“Very pleased with return policy, however I was given a credit and the size belt I need is not in stock so I am left stranded.”

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Posted 1 year ago

“I have the horses sizes and they love it. I bought the smallest size for my pony and although a little too big it gave her some much needed relief in her last week on earth. She very much appreciated it. Hoping to help another soon!”

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Posted 1 year ago

“Quick delivery, excellent product and great price.”

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Posted 1 year ago

“We use the therapeutic mesh sheets, the turnout sheets, and the mesh coolers. All of the horses seem to really like and benefit from the Back On Track products.”

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Posted 1 year ago

“I am a huge fan of the Welltex fabric and strongly believe in its therapeutic qualities. I have the B.O.T. mesh sheet, which fits true to size and my horse wears comfortably daily. Every other B.O.T. product I have tried that is meant to cover some or all of the back, i.e. not leg wraps, etc. is oddly/impossibly sized. I have a stable blanket that I can kind of make work by adding a Rambo chest extender, a quarter sheet that does not extend far enough toward the tail nor far enough down the ribs and then this latest purchase of a back warmer of which I ordered the largest size available and received another woefully short product -- it would need to be at least 12" longer to come anywhere close to fitting. I want to love B.O.T but I just don't understand how the majority of products can be so poorly sized.”

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Posted 1 year ago

We understand how frustrating it is when a product doesn't fit as expected. We aspire to have the right size for every horse and every expectation, sometimes we fall short. This pad is designed to cover the back and not extend over the croup. We do have a Therapeutic Back Pad that comes in 2 sizes for another option: https://backontrackusa.com/products/therapeutic-horse-back-warmer-pad?_pos=1&_sid=e586604dd&_ss=r. We never want anyone to be unhappy with our products and we have made returns easy by going to: https://backontrackusa.com/pages/return-policy

Posted 1 year ago

“Quick delivery, nice products, exactly what I expected!”

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Posted 1 year ago

“I was very impressed with the quality of product. I ordered online, very easy to navigate, quick response and follow up.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 545 reviews