Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“So far so good!”

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Posted 11 months ago

“I absolutely love the many BOT items I’ve purchased over the years. For myself and my equines!”

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Posted 11 months ago

“Love back on track products and when I had sizing issue customer service was quick to help fix it”

Back On Track USA 5 star review on 22nd December 2023

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Posted 11 months ago

“Incredible customer service!”

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Posted 11 months ago

“Back on Track has been a long favorite of mine with the horses. The dog products have proven to be just as well made. The only product I have not been happy with is the turnout sheet. I purchased two of them and the cut was not good. I ordered the same size as my other BoT items for both horse, but they just did not provide a clean fit. All of the other BoT items I have I have been crazy about. I have a 22 year old gelding that is competing at Intermediare (I earned the first two scores last month for my gold medal) and I believe the BoT blankets and leg wraps have a lot to do with his soundness and continued advancement. Keep up the great work!”

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Posted 11 months ago

“Absolutely love this company! I have used their equine products for years , I noticed they sell dog blankets with the same technologies. I bought a blanket for my older dog that ended up being a little too big. When I contacted BOT to return / exchange the blanket for a smaller size I was pleasantly surprised when their response was a full refund for the blanket and a request to donate the blanket to a shelter or dog in need! Not a lot of companies are willing to do things like that .”

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Posted 11 months ago

“Love BOT products”

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Posted 11 months ago

“Very well made product. I ordered the Therapeutic Horse Exercise Sheet and it has been very effective at helping to warm up my horses arthritic hips for light work this winter. She seems to really appreciate it too. I wish I had purchased this sooner.”

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Posted 1 year ago

“Very much like all your products. Highly recommend.”

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Posted 1 year ago

“Purchased the vest for my granddaughter for Christmas. She has purchased a lot of items from Back on Track.”

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Posted 1 year ago

“I like the product, but I need a response from customer service on my email with a question about it! I am not sure if I need to exchange it.”

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Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! Our customer service team has responded to your email. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

“I have purchased quick wraps, hock wraps, a show quilt and a mesh blanket and hood from Back on Track. As a team roper, my horse's whole body is being used, from running to the steer to pulling it across the arena. I am very pleased with how Back on Track products help keep her back and legs feeling good!”

Back On Track USA 5 star review on 10th December 2023

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Posted 1 year ago

We LOVE getting pictures! Thank you so much for your review and the pics of your equine athlete...beautiful!!

Posted 1 year ago

“This is the third back on track product that I have purchased. All have worked well. My 27 year old draft cross horse injured his arthritic hock. It was swollen and stiff. I used the back on track hock wraps as outlined in the directions. After 5 days the swelling was completely gone and he was no longer stiff. I will be using these hock wraps to help with any arthritic flare ups that he may have. Thank you Back on Track for another great product.”

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Posted 1 year ago

“Excellent customer service and delivered right on schedule.”

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Posted 1 year ago

“I have sent a request for a return and no response”

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Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! You should have received a response from customer service team. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

“Excellent product! As with every BOT I've used!!”

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Posted 1 year ago

“The Bark Coat is amazing! It not only fits perfectly and looks great, it is a marvel of engineering. It stays in place perfectly with just two Velcro patches and a clock buckle, and there are no restrictions on any of his legs.”

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Posted 1 year ago

“Works great got it for a friend who uses it during treatments keeping him warm and cozy”

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Posted 1 year ago

“I love their products but have horrible communication. I had a package ordered and said when it was supposed to arrive and here it is 4 days later and I had to get a hold of them. Also there needs to he a phone number to call not emailing.”

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Posted 1 year ago

“Love the items that I just purchased from Back on Track USA. Everything fits well, and have already worn them. Looking at ordering a new order soon.”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 590 reviews