Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

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“Boots make a big difference!”

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Posted 3 months ago

“Very good customer service. Answered question immediately, courteous and friendly”

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Posted 3 months ago

“Got exactly what we ordered, prompt delivery even during the Christmas rush time.”

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Posted 3 months ago

“I like my other BOT products but have inly had this halter a few days. Right off the bat, the crown piece should be a break away!”

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Posted 3 months ago

Hi Julie, Thank you for your feedback! I will relay this to our Design Team. Happy Holidays, Carly R.

Posted 3 months ago

“I absolutely love Back on Track products!”

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Posted 3 months ago

“I haven’t received my knee brace yet”

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Posted 3 months ago

Hi Nicole, I am so sorry you have not received your order yet. I did check your tracking and it says it is due to deliver today. The shipping carriers have been awful lately, I am guessing due to the Black Friday sales since this is when it began. Again, our deepest apologies on this being so delayed. Happy Holidays, Carly R.

Posted 3 months ago

“I love the quality of Back on Track products. I have the wraps and now a cooler and my husband ordered some gear for himself since I have convinced him of the benefits of the products.”

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Posted 3 months ago

“I placed the order on 12-2, I didn’t receive a shipment notification until 12-9, it’s scheduled for delivery on 12-16. I’m pretty sure I paid extra for upgraded shipping, I can’t remember anymore. Not impressed with the effort placed to get this bed to me. It had better be good.”

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Posted 3 months ago

Hi Mark, Our deepest apologies on the delay. We did get swamped with orders from our Black Friday/Cyber Monday sales and took us longer than usual to get packages out. You did choose FedEx Ground for your shipping option which has been having delay's on their end as well with the nationwide orders. I am so sorry for this inconvenience. If for some reason the bed is not to you liking we do offer free returns below: https://backontrackusa.com/pages/return-policy Happy Holidays, Carly R.

Posted 3 months ago

“Back on track is the best for horses, humans or dogs!”

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Posted 4 months ago

“I have used Back on Track products for my three Labradors for many years....I am extremely pleased with the quality of the products, the mesh therapeutic coat, the cool coat, and the heavier coat. I noticed a significance difference when my one Labrador was injured, resulting in a spinal bleed. I used the bed liner and the bed as well for her during that time. She is one who does not like any coat, harness on her but she actually put her head down, wanting me to put the coat on.....I am a firm believer in the "magic" of all the Back on Track products.....Thank you....”

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Posted 4 months ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

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Posted 4 months ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 3 months ago

“Honestly I am amazed on the differences I noticed after just one use! I could feel the difference especially in the legs it warmed them up just like it says it does! And took the swelling considerably down! 100/10 recommend I have since bought the whole set and will be buying more soon!!!”

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Posted 4 months ago

“Back on Track products are great. Have been using them for years, started when we still had horses. Back on Track rocks?”

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Posted 4 months ago

“I love the products. I have them for my horses, dogs and myself.”

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Posted 4 months ago

“I ordered the Dixie Dog Hock brace for my dog. Finding the correct size was very straightforward and ordering was easy also. I received my order on time and I have had no difficulties with it.”

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Posted 4 months ago

“I used the elbow sleeve and the wrist support to help with some swelling in my arm and hand and they worked wonderfully to reduce the swelling. All of your products I’ve used, for both people and horses have been five stars. Thank you.”

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Posted 4 months ago

Hi Barbara, Thank you for your wonderful feedback. We are so happy to hear how our products have helped not only you but your animals as well! Best, Carly R.

Posted 4 months ago

“I bought my first set of your brushing boots two years ago at PADD, near Rambouillet. I have used them daily training my horse and this is my replacement set.”

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Posted 4 months ago

“As always very good quality. The fit is great”

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Posted 4 months ago

“Love the Back on Track Product but sometimes have don't get the products in Canada and have to use my sons address, place to order stuff...”

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Posted 4 months ago

“Back on Track customer service is amazing! They respond to you right away and get you what you need as well as keep you informed.”

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Posted 4 months ago

Hi Jessica, Thank you for your wonderful feedback. We hope you have a wonderful Holiday season :) Carly R.

Posted 4 months ago

Back On Track USA is rated 4.7 based on 681 reviews