Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.72

4.7 Rating 544 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Thank you Back on Track for your therapeutic bed… it wass delivered quickly and is so well made.”

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Posted 5 months ago

“I love Back on Track. I had issues with some of the things I ordered and returns were handled quickly. More than once. I very highly recommend BoT and their products.”

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Posted 5 months ago

“I only have purchased 1 product but I have used others. I love the results that the sheets and blankets give.”

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Posted 5 months ago

“Absolutely love all my Back on Track products. Loving the look of the new saddle pad I got.”

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Posted 6 months ago

“Back on Track products are well made and last for years with a lot of daily use.”

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Posted 6 months ago

“2 small need to exchange!”

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Posted 6 months ago

“Great company, great products! Very helpful in injury recovery.”

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Posted 6 months ago

“Love the back on track mesh sheet ! Great for hot days, or putting underneath a blanket. I also purchased a helmet that is my favorite! It's super light and fits the best any helmet ever has”

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Posted 6 months ago

“The Billie Socks are a wonderful pair of socks. They are thicker then the regular socks but not to thick to make a big difference in your shoes. I can ware them year round and my feet stay comfortable. I have high arches and one with arthritis which would give me pain with a tied shoes. Since wearing the socks the pain has gone away. I would recomend them.”

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Posted 6 months ago

“First time buyer.”

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Posted 6 months ago

“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

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Posted 6 months ago

“Great company to work with... easy and fast.”

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Posted 6 months ago

“I love back on track horse products.”

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Posted 6 months ago

“Excellent product. Dreadful shipping price! More than $30 (lowest offered) for $39 wrap. Not heavy! Almost cancelled order over extreme shipping fee”

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Posted 6 months ago

Dear Carol, Thank you so much for taking the time to leave us a 5-star rating for Back On Track USA. We truly appreciate your support and are so happy to hear that you are satisfied with our product. We understand your concerns regarding the shipping price and we apologize for any inconvenience caused. Our shipping rates are determined by various factors including package weight, handling, and delivery services. Your feedback is valuable to us, and we will certainly take your comments into consideration as we strive to improve our services. We are grateful for your decision to proceed with the order, and we hope that the excellent quality of our wrap makes up for the shipping fee. Should you have any further questions or concerns, please don't hesitate to reach out to us. We are always here to assist you in any way we can. Once again, thank you for choosing Back On Track USA. We value your business and look forward to serving you again in the future. Warmest regards, Back On Track USA Team

Posted 6 months ago

“I initially was introduced to Back On Track through horses and now use them for my dogs. They are a quality product that serves an important purpose.”

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Posted 6 months ago

“I am still waiting for my knee braces????? NOthing has been delivered????”

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Posted 6 months ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

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Posted 6 months ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 6 months ago

“Love all the BOT products!”

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Posted 6 months ago

“Product is great, quality is great. I did pay for 3 day shipping but did not get it in three days. Other than that it was a good experience”

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Posted 6 months ago

We are sorry you had this shipping experience. Unfortunately we have no control over packages once they leave our facility.

Posted 6 months ago

“I use a lot of BOT products and like most of them. I have used both of their knee support products and both of them tend to slip down.”

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Posted 6 months ago

Back On Track USA is rated 4.7 based on 544 reviews