Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“I have been using Back on Track products for years first for my horses and then for me. The knee braces have been standby's for my arthritic knees. A few months ago I broke my right ankle. Although it is all healed it still hurts. My most recent purchase is the ankle brace. It makes a huge difference and provides a great deal of comfort and relief.”

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Posted 2 years ago

“Stellar customer service. I ordered a helmet that did not fit correctly, and their return/refund policy was so awesome and easy to use. I ordered a new helmet and it fit perfectly, but there were a few small defects. They took it back and sent a replacement out immediately. My new helmet is perfect! Comfortable, stylish, and safe!!! Customer service is quick to respond, kind, and understanding. Thanks, Back on Track!”

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Posted 2 years ago

“Amazing customer service! I will recommend every chance I get!”

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Posted 2 years ago

“Fabulous. My mare loves it.”

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Posted 2 years ago

“My purchase was sent as a gift so I don't have firsthand knowledge of the quality this time but it was shipped quickly with no problems. I have purchased this same small blanket for personal use in the past and was very pleased. Only problem I had was I had to buy more of them because I have 3 dogs who laid claim to the blankets. Now we all have our own! Thank you Back on Track from all of us.”

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Posted 2 years ago

“Thank you for working with us! We appreciate the discount for our non-profit and the shipping was super fast. Thank you.”

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Posted 2 years ago

“Love the Back on Track products! My first one was for my elbow. It healed in two weeks & hasn?t come back. I recently bought the knee & waist. I wear the knee compression to sleep & no longer get the knee pain. I love the waist compression for my lumbar & it fits well under clothes!”

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Posted 2 years ago

“Fantastic service. The front tendon boots I ordered were too small. I was giving a credit and told to donate the ones that didn't fit to someone in need. AMAZING! What an awesome thing to do. The new size I got fits great and I'll continue to keep supporting and using BOT.”

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Posted 2 years ago

“I believe, wholeheartedly, in Back on Track products! I originally got something for my horse and wondered how/why it worked so well for him that I got something for me. I understood! Now, I'm a BonT complete and so are other members of my family, and friends, who have tried your products.”

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Posted 2 years ago

“great products, fast delivery but expensive”

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Posted 2 years ago

“Love all my back on track stuff! I have plenty for all my aches and pains. Never any issues with the products or customer service.”

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Posted 2 years ago

“You charged 20 percent restocking for a product that did not work.”

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Posted 2 years ago

“Because of a knee accident, in the dog park, knees were the 1st seriously damaged joint. I wanted to continue dog agility with my Aussie, my solution was to try the Back-on-Track knee braces with strap (probably purchased them 4-5 years ago). VERY effective. I then purchased the wrist brace, etc. Highly recommend.”

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Posted 2 years ago

“Amazing customer service & very easy return policy for exchanges.”

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Posted 2 years ago

“Smooth transaction. Item as advertised. Delivered promptly.”

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Posted 2 years ago

“Excellent product with quick delivery!”

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Posted 2 years ago

“We received our order very quickly, and have found the arthritic pain relief to be remarkable already. Reasonable prices and excellent enclosures to understand the products and their origins.”

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Posted 2 years ago

“The products are great and my horses love them!”

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Posted 2 years ago

“Fast service & great quality”

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Posted 2 years ago

“When I ordered a dog coat that didn?t fit correctly, they were quick and kind to make it right. I love this company!”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 545 reviews