Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“I am still waiting for my knee braces????? NOthing has been delivered????”

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Posted 8 months ago

“BOT makes a difference in how I feel. My dog has pep back in her step at 13 years old. My OTTB horse also has less tightness when I use BOT with him.”

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Posted 8 months ago

Dear Laurie, Thank you so much for your amazing 5-star rating of Back On Track USA. We truly appreciate your kind words and are thrilled to hear that our products have made a positive difference in how you, your horse and your dog feel. We design our products with the goal of improving the well-being of both humans and animals, so hearing success stories like yours is incredibly rewarding. Thank you again for your support and for taking the time to share your experience with us. We are always here to assist you with any further needs you may have. Warmest regards, Kathy M. Customer Service Back on Track USA

Posted 8 months ago

“Love all the BOT products!”

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Posted 8 months ago

“Product is great, quality is great. I did pay for 3 day shipping but did not get it in three days. Other than that it was a good experience”

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Posted 8 months ago

We are sorry you had this shipping experience. Unfortunately we have no control over packages once they leave our facility.

Posted 8 months ago

“I use a lot of BOT products and like most of them. I have used both of their knee support products and both of them tend to slip down.”

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Posted 8 months ago

“Easy to put on any piece of tack. Not too fluffy but nice padding. My horse seems to be more comfortable in his bridle now.”

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Posted 8 months ago

“My horse in enjoying here BoT boots. I purchased medium and large airflow exersize boots and they are great. i also purchased the large bell boots and they must be made for ponies as they are way too small, not even close. I would have given 5 stars as the quality of the products is terrific.”

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Posted 8 months ago

“These products are keeping my old girl moving & comfortable!”

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Posted 8 months ago

Thank you so much for your 5-star rating of Back On Track USA! We greatly appreciate your support and are thrilled to hear that our products are keeping your old girl moving and comfortable. Your satisfaction is our top priority, and we will continue to work hard to provide you and your furry friend with the best quality products.

Posted 8 months ago

“Coat for my 14 yo dog has greatly improved his mobility”

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Posted 8 months ago

“Excellent products and very quick shipping time.”

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Posted 8 months ago

“Love these wraps and they look great”

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Posted 8 months ago

“Very easy shopping experience with good information for each product on the website. Fast shipping!!”

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Posted 8 months ago

“I love all everything I've ever gotten from Back on Track USA! I am hoping one day I can get a sponsorship from them!”

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Posted 8 months ago

“I love my front back on track but the back ones not so sure. I ordered them and have only had them on my horse confined to a stall for 4 months due to fractured elbow and due to the hanging part down low that I don't care for have had to take them off after couple hours she is walking on it. I bought small like my first ones so though would fasten tight enough but wish that part was hanging in the back. But I love the products.”

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Posted 8 months ago

“Good product, fast delivery !”

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Posted 8 months ago

“I have other back on track products so I was very excited to order this pad for my horse. I love the fluff and thickness. I think Reny does too. Unfortunately it keeps slipping back under my saddle when trail riding and I had to readjusted a few times. The keepers seem to be placed to far forward to the edge of the pad and the girth strap as well. I did put some stitches half way into the girth keeper and moved the pommel keepers back a bit. I have yet to try it again, but I hope it fixes the slip. I bought the xfull as I have a 17 1/2" saddle with forward flaps and a draft cross horse.”

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Posted 8 months ago

“New therapeutic mini blanket is great! It is helping calm my daily aches and pains.”

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Posted 8 months ago

“I thoroughly enjoyed the personal attention I got while trying on and choosing my new Pardus helmet. The helmet was shipped promptly and was as expected; the staff at the horse world expo in Harrisburg PA was tip top. They were pleasant and efficient in the face of many customers with different needs and tastes. Quality products well presented. I will seek them out again.”

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Posted 8 months ago

Dear Nancy, Thank you so much for your amazing 5-star rating of Back On Track USA! We greatly appreciate your support. I Your kind words about the quality of our products and their presentation truly mean a lot to us. We strive to provide only the best for our customers, and your positive feedback reinforces our commitment to excellence. We look forward to serving you again in the future. Please don't hesitate to reach out if there is anything else we can assist you with. Best regards, Kathy M. Customer Service

Posted 8 months ago

“Back on Track is the most amazing company! I have loved and used their products for years. My dogs and horse love all of their products too!!”

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Posted 8 months ago

“I love the dog coat that we purchased at the Horse Expo in Harrisburg!! It arrived faster then what we expected. But am sad because we called the phone number on the business card we received to order more items. My husband left a message asking to be called back as we wanted to get the reduced price for the Horse Expo Show but received no call back. He called while the show was still going on to get the discount. :(”

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Posted 9 months ago

Back On Track USA is rated 4.7 based on 590 reviews