Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love, love this jacket its so well made and warm.”

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Posted 10 months ago

“The dog blanket was a little big but the smaller size would be to small but we made it work. Our old dog loves it.”

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Posted 10 months ago

“I love this shirt. It's very warm and cozy. I usually wear it over a turtleneck and the added warmth is welcome. I also own Back on Track riding gloves which I love.”

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Posted 10 months ago

“Love these products!”

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Posted 10 months ago

“I've used the neck brace for several years and it has helped immensely. I just purchased the back brace , and while I do believe it is helping, it is still during the break-in timeframe, so can't be totally sure. It does seem to be helping while I'm wearing it. This is after two procedures on my lower back and one on my neck just recently.”

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Posted 10 months ago

“I am a huge back on track supporter for myself and my horse. I have bought clothes from there four times now for myself and I love the results. And my horse is back on track from head to toe. Love the product.”

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Posted 10 months ago

“I have not received my shipment -- have received no communication”

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Posted 10 months ago

We show your order was delivered yesterday so hopefully you have it now. We are so sorry you did not receive communication on your order. You should receive an order confirmation email and a shipment confirmation email with tracking. We will email you directly to ensure you have your package.

Posted 10 months ago

“Received my gloves in a few days and have been wearing them for a week, they fit well and hopefully will help my arthritis!”

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Posted 10 months ago

“I have been very pleased with all my back on track apparel and their customer service is amazing!”

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Posted 10 months ago

“Back on Track is a great concept and great product! Able to visibaly see results with our horses using the product so when I had surgery I purchased a tee to wear under my clothing for the recovery process. Thank You Back on Track for a product that acturally works!”

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Posted 10 months ago

“Back on Track USA offers superior quality and customer service for all your equines therapeutic needs!”

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Posted 10 months ago

“Very easy to work with!”

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Posted 10 months ago

“I love the products but have a hard time with getting stuff to fit right, from horse to dog.”

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Posted 11 months ago

We want you to be happy with every BoT purchase. If you are unsure of the size or style that will work best, we recommend you put a sheet or something underneath the product so it stays clean while you try it on your dog or horse. If it doesn't fit, returns are fast and easy to exchange for a different size or style. https://backontrackusa.com/pages/return-policy

Posted 10 months ago

“Exactly as described! I Love it!”

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Posted 11 months ago

“I’ve used various joint wraps and had great success. Purchased My first T Shirt so did a test to see how well it worked. Drive a truck for a living and am fitness fanatic so am often tight and sore in my shoulders, neck and upper back. Wore the shirt to work 3 days, noticed I wasn’t near as sore at the end of the day. Didn’t wear it on the 4 th day, everything sore at the end of that day!! Will buy a couple more”

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Posted 11 months ago

We are so happy to hear you were able to experience such great effects of our Welltex technology! Hopefully, you'll be able to drive with comfort in your BoT from now on.

Posted 10 months ago

“I love all their products my filly has a sheet neck cover sport boots quick wraps saddle pad and hock boots. I have hat gloves socks and vest. Love love these products!”

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Posted 11 months ago

“All Back on Track products have been extremely helpful for my body and especially during my healing after a spinal fusion revision. I highly recommend them!”

Back On Track USA 5 star review on 10th January 2024

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Posted 11 months ago

We always love getting pictures! So glad you're loving our clothing. Your dog is a handsome guy.

Posted 11 months ago

“I would highly recommend Back on Track for their excellent customer service and high quality Products. Keith H.”

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Posted 11 months ago

“Love this product! Truly makes a difference.”

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Posted 11 months ago

“Ordered a deluxe sheet and the Sheet itself is very well made and beautiful color. Fabric is soft. However, there was a misprint in the item description. I was not able to use leg straps. BOT went above and beyond, very helpful, and I will be purchasing one that allows me to use leg straps. Wonderful customer service.”

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Posted 11 months ago

We're so glad to hear our customer service team was able to make this right for you! We have also corrected the information on our website.

Posted 11 months ago

Back On Track USA is rated 4.7 based on 590 reviews