Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely love this company! I have used their equine products for years , I noticed they sell dog blankets with the same technologies. I bought a blanket for my older dog that ended up being a little too big. When I contacted BOT to return / exchange the blanket for a smaller size I was pleasantly surprised when their response was a full refund for the blanket and a request to donate the blanket to a shelter or dog in need! Not a lot of companies are willing to do things like that .”

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Posted 10 months ago

“Love BOT products”

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Posted 10 months ago

“Very well made product. I ordered the Therapeutic Horse Exercise Sheet and it has been very effective at helping to warm up my horses arthritic hips for light work this winter. She seems to really appreciate it too. I wish I had purchased this sooner.”

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Posted 10 months ago

“Very much like all your products. Highly recommend.”

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Posted 10 months ago

“Purchased the vest for my granddaughter for Christmas. She has purchased a lot of items from Back on Track.”

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Posted 10 months ago

“I like the product, but I need a response from customer service on my email with a question about it! I am not sure if I need to exchange it.”

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Posted 10 months ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! Our customer service team has responded to your email. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 10 months ago

“I have purchased quick wraps, hock wraps, a show quilt and a mesh blanket and hood from Back on Track. As a team roper, my horse's whole body is being used, from running to the steer to pulling it across the arena. I am very pleased with how Back on Track products help keep her back and legs feeling good!”

Back On Track USA 5 star review on 10th December 2023

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Posted 10 months ago

We LOVE getting pictures! Thank you so much for your review and the pics of your equine athlete...beautiful!!

Posted 10 months ago

“This is the third back on track product that I have purchased. All have worked well. My 27 year old draft cross horse injured his arthritic hock. It was swollen and stiff. I used the back on track hock wraps as outlined in the directions. After 5 days the swelling was completely gone and he was no longer stiff. I will be using these hock wraps to help with any arthritic flare ups that he may have. Thank you Back on Track for another great product.”

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Posted 10 months ago

“Excellent customer service and delivered right on schedule.”

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Posted 10 months ago

“I have sent a request for a return and no response”

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Posted 10 months ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! You should have received a response from customer service team. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 10 months ago

“Excellent product! As with every BOT I've used!!”

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Posted 10 months ago

“The Bark Coat is amazing! It not only fits perfectly and looks great, it is a marvel of engineering. It stays in place perfectly with just two Velcro patches and a clock buckle, and there are no restrictions on any of his legs.”

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Posted 10 months ago

“Works great got it for a friend who uses it during treatments keeping him warm and cozy”

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Posted 10 months ago

“I love their products but have horrible communication. I had a package ordered and said when it was supposed to arrive and here it is 4 days later and I had to get a hold of them. Also there needs to he a phone number to call not emailing.”

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Posted 10 months ago

“Love the items that I just purchased from Back on Track USA. Everything fits well, and have already worn them. Looking at ordering a new order soon.”

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Posted 10 months ago

“I have all the other BOT boots and the sheet, the knee boot doesn’t fit like the rest of the BOT products. The top and middle Velcro fit the knee but the bottom is was to big and therefore the knee boot falls down the leg easily.”

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Posted 10 months ago

Hi Christie I apologize for the delayed reply. Unfortunately, some knee characteristics are a challenge for the knee boot to stay in position. This is a very popular item with few unhappy outcomes - what we recommend in this case is having your horse wear our standing wraps or quick wraps. They are also commonly used to prevent hock boots from slipping down.

Posted 8 months ago

“Love these mattress pads! Have them on every bed and gift them every year. I can get out of bed without pain. You need to make a recliner one”

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Posted 10 months ago

“Brace did not fit, but customer service was excellent.”

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Posted 10 months ago

“My animals and I love Back on Track products. Can't recommend them highly enough!”

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Posted 10 months ago

“returning the jacket. I need a label to return. It is too small”

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Posted 10 months ago

Returns are easy! Click this "Returns" link at the bottom of our website. https://backontrackusa.com/pages/return-policy

Posted 10 months ago

Back On Track USA is rated 4.7 based on 545 reviews