Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 590 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 590 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Always pleased with products, customer service and technology behind Back on Track. Thank you!”

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Posted 6 months ago

“Amazing product, use it frequently for myself and my horses, dogs and cats. Go know where without it!”

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Posted 6 months ago

“My horse and I like the new airflow back on track dressage pad I recently purchased. It is keeping his back comfortable when he is under saddle.”

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Posted 7 months ago

“Love the MIPS technology, fit and style of the Back on Track helmets as well as my BOT saddle pads and quarter sheet!”

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Posted 7 months ago

“They were absolutely phenomenal! I accidentally ordered the wrong size and the lady responded almost immediately and changed the size before they shipped it. She was very friendly and did a huge favor for me. The shipping and packaging was great and on time. Definitely will buy from them again!”

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Posted 7 months ago

“Excellent service. Received order in a few days.”

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Posted 7 months ago

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

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Posted 7 months ago

“I have the therapeutic neck cover and the small blanket, and I just ordered the women's shirt and base layer. I sleep in the neck cover every night and it has helped a lot. I placed the small blanket under my hips because I was having pain there. Then I went on a major trip with tons of walking and am now wearing the new base layer and shirt to sleep in to aide in my recovery from all the muscle soreness. I love all the products and ordered my boyfriend the neck cover also. I will probably order more products.”

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Posted 7 months ago

“Finally bought one of their saddle pads, it’s become my favorite. My horse moves out very well in it.”

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Posted 7 months ago

“I love everything I have from Back on Track, from the saddle pads to the breeches. Great quality and customer service!”

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Posted 7 months ago

“Received updated emails on my order and they shipped so fast! Thank you!”

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Posted 7 months ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

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Posted 7 months ago

“Love my knee brace, fits great. I talked my husband into purchasing the ankle brace.”

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Posted 7 months ago

“My back on track four-way knee brace is great. But I am only giving 3 stars because I paid for overnight shipping and it took three days!”

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Posted 7 months ago

“Would love to review the product but have yet to receive my order.”

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Posted 7 months ago

“My experiences ordering from BoT have all been wonderful. Even if I have had a "hic-up", their team has been most responsive.”

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Posted 7 months ago

“Back on Track is the only pad my trainer, who is specialized in equine message therapy, uses. Keeps my horses’ backs happy!”

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Posted 7 months ago

Dear Lindsey, Thank you so much for your fantastic 5-star rating of Back On Track USA! We truly appreciate your support and are thrilled to hear how satisfied you are with our products. It's great to know that Back on Track is the only pad your specialized trainer in equine massage therapy chooses. We take pride in creating high-quality products that help keep horses' backs happy and healthy. Your trust in our brand means the world to us. Thank you for the picture of your handsome guy wearing our pad! We look forward to continue serving you and your horses with our top-notch products. Warmest regards, Kathy M. Back On Track USA

Posted 7 months ago

“Love these products! My horses and myself love them! Would love to be an ambassador”

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Posted 7 months ago

“Love BOT!!! Nothing else compares and the fabrics are amazing!! My horse loves everything.”

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Posted 7 months ago

“Amazing customer support! Well made product”

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Posted 7 months ago

We appreciate your positive feedback and your 5-star review!

Posted 7 months ago

Back On Track USA is rated 4.7 based on 590 reviews