Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 683 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 683 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with lower back pain for 5 weeks and will be getting on a plane to fly to Italy for two weeks . I ordered the Air lower back brace and it is amazing, very comfortable and great support . I’m now feeling more confident about my upcoming adventure. Thank you Back On Track!! S. Jones”

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Posted 6 months ago

Hi Shelley, Thank you for your feedback! We are so happy to hear this. We hope you have a wonderful trip and safe travels on your upcoming adventure :) Carly R.

Posted 6 months ago

“These are excellent products - for both animals and people!”

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Posted 6 months ago

“My family, including of course our horses, are long-time, satisfied BoT customers.”

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Posted 6 months ago

We are so happy to hear you entire family (4-legged ones too) benefit from Back on Track ! Best, Carly R.

Posted 6 months ago

“I have tried to return something with no luck. The phones don’t work and neither does the return aspect on the website. No one has co tatted me after repeated attempts. Couldn’t be less satisfied.”

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Posted 6 months ago

“Great experience!”

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Posted 6 months ago

“Their products work!!!”

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Posted 6 months ago

“I have an oval head, so most helmets (designed for a round head) do not fit me well. I decided to try an oval helmet and upgrade to MIPS. The helmet arrived quickly and it fits perfectly. No rocking. I am very pleased.”

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Posted 6 months ago

Hi Karen, We are so glad to hear how well your new helmet fits! Happy/safe riding! Carly R.

Posted 6 months ago

“Great customer service! They stand behind their products.”

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Posted 6 months ago

“Amazing service”

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Posted 6 months ago

“Fast shipping and we are already seeing results”

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Posted 6 months ago

“Product, fits well, good support, however, I had an allergic reaction to the rubber on the upper part of the sleeve.”

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Posted 6 months ago

Hi Lance Sorry to hear about the reaction - have not ever seen this before. Happy to provide you a credit or return.

Posted 6 months ago

“I love these products. I recently broke my elbow in a car accident, this elbow brace has allowed me to start to live my life normally again including showing my horses. I always recommend back on track to everyone.”

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Posted 6 months ago

“Quite a few Back on Track products in my house, human and canine!”

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Posted 7 months ago

“Great support!”

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Posted 7 months ago

“Absolutely thrilled with the saddle pad! Just beautiful and so good for our pony!”

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Posted 7 months ago

“Great durable products that work!”

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Posted 7 months ago

“I loved dog agility with my Aussies. We are semi-retired but the wear and tear on my knees and wrists bone was painful UNTIL I ordered the wrist and knee (with straps). Now, when I feel the ache I wear the wrist physio strap and knee brace and I swear the problem is resolved sometimes as fast as a few hours. I am 76 years old and discovering Back on Track has allowed me to stay active, without pain. I highly recommend”

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Posted 7 months ago

“Excellent service, speedy delivery, great product, perfect fit!”

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Posted 7 months ago

“I've been long time fan of back on track. My mom had a couple 2 way stretch braces for any arising needs when we were growing up, and I used the knee braces twice when I overstretched my front knee in the splits. It healed within a week both times and I have no issues now! This was a couple years ago, and now that I've been with Costco for almost 2 years, I finally invested in a suit of back on track of my own. And when I say suit, I mean it lol. I got the neck and shoulder cover, the elbows, fleece wrists, knees, and ankles, as well as the 4 way stretch ankles, AND the new air mesh back brace. I'm also considering getting the waist support and some socks. We'll see, but I wish they made some ankle socks (hint hint). I have a long time compression injury in my big toe and can't bend it well anymore when I'm kneeling and sitting on my raised heels. Ankle socks would be super cool to just slip on at night and sleep in. Anyways, you might not think that working at Costco is hard, but let me tell you it is! I'm a night stocker in the warehouse and work full time hours, 5 days a week, 8 hours a day. I'm constantly walking miles a day, running, pulling and pushing heavy pallets, balancing on my toes, reaching up, squatting, bending down, lifting heavy items, running while carrying heavy items, turning on a dime, changing directions suddenly, climbing up and down stairs, etc. and all of this on concrete!!!!!! I love my job and the physical aspect of it and I wouldn't have it any other way, but it does wear on one after a while. I have to wear a back brace for my sciatica, and special insoles from the good feet store, and do special exercises from my chiropractor for my shoulders and rotator cuffs and my core and pelvic floor muscles, and now also for my calves and achilles. So yeah, back on track thank you thank you thank you for making items that are comfortable, easy to care for and that actually work! I'm excited to live life with less soreness and strains in the future! Also, in case you guys don't offer it yet, it would be great if you're equine items would be made in mini size! Thanks!”

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Posted 7 months ago

Hi Saemira, Thank you for your input on the short socks and mini products! I will share this with our Design Team! I am so glad to hear how our products help you feel during your intense job! I hope you stay feeling just great :) Carly R.

Posted 7 months ago

“The products I ordered did not fit my horses and the return policy was very easy to do.”

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Posted 7 months ago

Back On Track USA is rated 4.7 based on 683 reviews