Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.71

4.7 Rating 545 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 545 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Great products and impeccable service”

Back On Track USA 5 star review on 14th August 2023

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Posted 1 year ago

“The reason for 3 stars is the velcro on the hock brace. There is no need for it to go all the way around the brace since you could never close it that far. Because of the exposed velcro, it is sticking to the rug which not only pulled the fiber from the rug but is stuck in the velcro. I spend time pulling the fibers out of the velcro and coming up with a sort of solution by attaching sticky tape to the exposed part. Impossible to know if the Welltex actually does more than another brace. Wish my dog could tell me how he feels but he can't :-). Also disappointed to find that the product is made in China.”

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Posted 1 year ago

“The stuff I bought is premium quality. I had a challenge with the wrong size on one of the products. However, this was handled smoothly with no extra cost for me, so thumbs up from me.”

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Posted 1 year ago

“I have many items from back on track and every single one I would buy again and again! Quality is amazing, the difference is unreal! Only thing I’d change is buying them sooner!”

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Posted 1 year ago

Great to hear! We're so glad our products have been beneficial to both you and your mare!

Posted 1 year ago

“Great merchant. Fast shipping.”

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Posted 1 year ago

“Excellent customer service! Great all around products for humans and animals.”

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Posted 1 year ago

“I got this mesh cooler last month and used it twice in the barn stall and it ripped on the seam of the straps. I can sew it but i am a bit dissappointed in the wearability.”

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Posted 1 year ago

We are disappointed to hear when there is an issue with one of our products. We take our quality assurance very seriously but sometimes we miss. We will send you a replacement and you can use the cooler you fixed as a back up or give it to a friend. For future reference, returns are easy, just click this return link located at the bottom of the website: https://backontrackusa.com/pages/return-policy. If your item was purchased at one of our retail partners, please return it directly to the store.

Posted 1 year ago

“excellent product”

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Posted 1 year ago

“My daughter has always been a horsewoman, so I learned about Back on Track early. She has many horse products and most of the human products, so we are always recommending them to friends. Great company with good service.”

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Posted 1 year ago

“The saddle pads have a rope decoration that has rubbed my horse on both sides and by his front leg. The cord is too rough. No other options as the Haze doesn’t come in an extra large. Not enough selection for 18.5 saddles.”

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Posted 1 year ago

The rope trim is only on the outside of the pad but some horses may have a sensitivity to any seam or stitching. We never want anyone to be disappointed with our products. Returns are easy; there is a link at the bottom of our website for returns purchased from us. If a Back on Track product is purchased from one of our retail partners, returns can be done directly through that store.

Posted 1 year ago

“Love the cool on tracks they work great with the summer heat and being outside doing sports in the summer this is exactly what we needed and stay cool. They last for hours and would highly recommend them.”

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Posted 1 year ago

“Absolutely superb customer service team. When USPS delivered my package to the wrong address the BOT team quickly mailed out a replacement and we got it within 2 days. Y’all are amazing!”

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Posted 1 year ago

“Great well-designed, comfortable products for people and animals.”

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Posted 1 year ago

“I find your support personnel very helpful but the website isn’t the most user friendly, such as I have a return code to use but I can’t put more than one in for a transaction so I need to call and place my order via phone. Also, while I appreciate quick shipping the cost for shipping is higher than other companies.”

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Posted 1 year ago

“I like Back On Track products and have purchased coats, beds and wraps for my dogs as well as products for myself. I was very excited when the new cool coat became available and ordered one. Unfortunately, it was too small and I asked for store credit to order a new one. I was pleasantly surprised when they said I could keep the too-small coat and gift it to a friend. What a great, responsible company!”

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Posted 1 year ago

“Love Back on Track! My upper level horse has the sheet, hood, poll cap, exercise boots and ankle boots. A difference is noted when he can’t wear his sheet and poll cap!”

Back On Track USA 5 star review on 22nd June 2023

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Posted 1 year ago

“I use Back on Track products for my horse, dog, cat and myself”

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Posted 1 year ago

“the item doesn't fit, and the label says to disregard sizing as it is incorrect. After multiple emails and phone calls the issue remains unresolved”

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Posted 1 year ago

We are sorry to hear you haven't received a response from our customer service, that is very unusual as we answer all calls and emails. Our customer service email is info@backontrackusa.com.

Posted 1 year ago

“GREAT pain relief”

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Posted 1 year ago

“Helpful staff, wonderful products, and durable materials. All of my show horses have some sort of Back on Track Product, and many have more than one!”

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Posted 1 year ago

Back On Track USA is rated 4.7 based on 545 reviews