Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.70

4.7 Rating 615 Reviews

92 %

of reviewers recommend Back On Track USA

4.7

Based on 615 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 18th June 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent product! As with every BOT I've used!!”

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Posted 1 year ago

“The Bark Coat is amazing! It not only fits perfectly and looks great, it is a marvel of engineering. It stays in place perfectly with just two Velcro patches and a clock buckle, and there are no restrictions on any of his legs.”

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Posted 1 year ago

“Works great got it for a friend who uses it during treatments keeping him warm and cozy”

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Posted 1 year ago

“I love their products but have horrible communication. I had a package ordered and said when it was supposed to arrive and here it is 4 days later and I had to get a hold of them. Also there needs to he a phone number to call not emailing.”

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Posted 1 year ago

“Love the items that I just purchased from Back on Track USA. Everything fits well, and have already worn them. Looking at ordering a new order soon.”

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Posted 1 year ago

“I have all the other BOT boots and the sheet, the knee boot doesn’t fit like the rest of the BOT products. The top and middle Velcro fit the knee but the bottom is was to big and therefore the knee boot falls down the leg easily.”

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Posted 1 year ago

Hi Christie I apologize for the delayed reply. Unfortunately, some knee characteristics are a challenge for the knee boot to stay in position. This is a very popular item with few unhappy outcomes - what we recommend in this case is having your horse wear our standing wraps or quick wraps. They are also commonly used to prevent hock boots from slipping down.

Posted 10 months ago

“Love these mattress pads! Have them on every bed and gift them every year. I can get out of bed without pain. You need to make a recliner one”

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Posted 1 year ago

“Brace did not fit, but customer service was excellent.”

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Posted 1 year ago

“My animals and I love Back on Track products. Can't recommend them highly enough!”

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Posted 1 year ago

“returning the jacket. I need a label to return. It is too small”

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Posted 1 year ago

Returns are easy! Click this "Returns" link at the bottom of our website. https://backontrackusa.com/pages/return-policy

Posted 1 year ago

“Best investment in sports wear I've ever made.”

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Posted 1 year ago

“Excellent product. Shipping took about 5 days.”

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Posted 1 year ago

“Great products and amazing customer service. I. couldn't be happier with my purchases for my dogs!”

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Posted 1 year ago

“Everything I have bought from them has been helpful.”

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Posted 1 year ago

“For the past several (5+) years I've been using Back on Track products for me, my horses and my dog. The products deliver! They really help to address swelling and aches due to injury and arthritis. The quick wraps really helped to speed healing of a not-so-minor tendon injury my mare got in the field. I use the scarf/muffler to get relief from arthritis in my neck, and my 10 y.o. German Shepherd really benefits from the Leg Brace. She has substantial arthritis and I saw a huge improvement in her comfort and inflammation by the second day.”

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Posted 1 year ago

“Back on track works on all our horses and my Husband uses almost every brace there is. These products work.”

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Posted 1 year ago

“They make excellent products for me and my horses”

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Posted 1 year ago

“Absolutely love their products”

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Posted 1 year ago

“Very timely delivery. Good price and it works. I have just about every BOT product sold.”

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Posted 1 year ago

“Nice blanket but insufficient sizes. My horse has large shoulders and the 81 is too tight through the shoulders while the 87 fits the shoulders but is too large for the barrel and too long. The saddle pad fits nice haven't tried the quarter sheet yet.”

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Posted 1 year ago

We do offer a size 84 in our blankets which may work for your horse. Returns are easy, just visit our returns page at: https://backontrackusa.com/pages/return-policy

Posted 1 year ago

Back On Track USA is rated 4.7 based on 615 reviews