Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order”

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Posted 1 month ago

“I measured carefully according to the instructions and bought the indicated size. I don’t know if the item is too small or if it is just wrong overall for a tendon injury but it causes me excruciating pain when I use it.”

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Posted 1 month ago

“I haven’t received my knee brace yet”

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Posted 3 months ago

Hi Nicole, I am so sorry you have not received your order yet. I did check your tracking and it says it is due to deliver today. The shipping carriers have been awful lately, I am guessing due to the Black Friday sales since this is when it began. Again, our deepest apologies on this being so delayed. Happy Holidays, Carly R.

Posted 3 months ago

“I have been trying to e-mail and call customer service to return my leggings please send me a return code to my E-mail address. they are to long . The knee brace is wonderful !”

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Posted 4 months ago

“Package has not arrived and fed ex can’t find. Please advise!!!! It’s a week over due .”

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Posted 5 months ago

Hi Debi, I am so sorry that FedEx is having trouble with your package. We did send you an email earlier today that it did get updated and is moving thru the system. Unfortunately, the mail carriers are out of our control. Again, our apologies. Carly R.

Posted 5 months ago

“I have tried to return something with no luck. The phones don’t work and neither does the return aspect on the website. No one has co tatted me after repeated attempts. Couldn’t be less satisfied.”

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Posted 6 months ago

“Would love to review the product but have yet to receive my order.”

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Posted 11 months ago

“I am still waiting for my knee braces????? NOthing has been delivered????”

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Posted 1 year ago

“I ordered a 78 but it somehow went through as a 51. I sent a message to customer service but never heard a response. Yeah, it hits the back and the points of the hips, but they look ridiculous (esp on my 17.2 hand Warmblood). I love this product but am so terribly disappointed by this experience… pictured is my smallest horse in it (he’s a 75… 78 was the most middle ground I could get for my boys and be able to afford it)”

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Posted 1 year ago

“Lost in the mail still…..”

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Posted 1 year ago

“Still haven’t received my package yet”

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Posted 1 year ago

“Great product!!! Unfortunately the customer service has tanked. Only communication is email no direct number to speak with customer service rep. Wrong items have been shipped twice in one month!!!”

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Posted 1 year ago

“I have not received my shipment -- have received no communication”

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Posted 1 year ago

We show your order was delivered yesterday so hopefully you have it now. We are so sorry you did not receive communication on your order. You should receive an order confirmation email and a shipment confirmation email with tracking. We will email you directly to ensure you have your package.

Posted 1 year ago

“I have sent a request for a return and no response”

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Posted 1 year ago

We are so sorry we did not respond quickly enough to your email; we never want to let our customers down! You should have received a response from customer service team. We do strive to answer all customer service emails in 24 hours M - F. If you need anything further, please contact us at: info@backontrackusa.com

Posted 1 year ago

“Was very disappointed offered little to no support. KT tape is superior”

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Posted 1 year ago

“You sent an email that was seen by the person who was supposed to receive a surprise gift. Thanks for ruining Christmas.”

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Posted 2 years ago

Back On Track USA is rated 4.7 based on 681 reviews