Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first time I tried to purchase your Dixie Dog Hack brace-I could not do so. When I did receive your product and put it on her she immediately tore it. I can see that your product does help her--but she's been working on one leg and almost has the boot off. She's had them for just over a month. She was able to pull on the velcro and kept up until the boot is in pieces. She should not be able to do this. Now I have to get a whole new pair.”

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Posted 2 weeks ago

“Good coats, not so good leg wraps”

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Posted 1 month ago

“Have not used your product yet. Therefore can't give a review.”

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Posted 2 months ago

“Not sure what you wantme to say. My reviews are relevant only to the Women's Boxers product.”

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Posted 2 months ago

“I haven’t received my order. However other products are very nice”

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Posted 2 months ago

Hi Candy, Thank you for reaching out. I'm sorry to hear that you haven't received this order yet! I will take a further look into this and reach back out. Warm regards, Nicole R. Customer Support Back on Track USA

Posted 2 months ago

“I love the product. Delivery was terrible. I paid for second day delivery and got it 2 weeks later”

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Posted 3 months ago

Hi Leona, I am so sorry you order took so long to receive. Unfortunately we have been dealing with this for weeks as I do think that the shipping providers all got bombarded with Black Friday/Cyber Monday orders unfortunately. Happy Holidays, Carly R.

Posted 3 months ago

“Encountered problems and a long wait to get my order. Having paid for 2 day Fed Ex delivery didn’t receive product until I had several back and forth emails with Back on Track. Customer service eventually made good and resent out another order. It seems it is better to order Back on Track products from other retailers rather than from the company directly from their website. Very disappointing customer service experience”

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Posted 4 months ago

Hi Margaret, I am so sorry for the delays in the shipping carriers. I do believe they did get swamped nationwide with orders for Black Friday/Cyber Monday as we have had many complaints on this. Again our deepest apologies. Happy Holidays, Carly R.

Posted 3 months ago

“Wanted to order the women’s v neck short sleeve in black but has been on back order for months. Finally had to settle for a gift card! Not happy couldn’t get the product to wrap”

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Posted 4 months ago

We are so sorry when we have disappointed anyone with items out of stock. We work diligently to ensure our items are available at all times in all colors and sizes. Unfortunately, sometimes we fail in our effort to anticipate demand. We appreciate you purchasing a gift card; they do make a great alternative as we are always coming out with new products for your gift recipient to peruse on our site.

Posted 4 months ago

“Your customer service team on line and in person are amazing!! I can’t say enough great things about them. Your manager from Equine Affair needs to be sent to training for compassion and customer service etiquette. I informed your online help of the horrible things I heard and saw from him. His response was to go on the defensive and tell me I was wrong. I was not the only person there that heard what he said and took it the same way. His response should have been an apology not a defense. This is truly unacceptable behavior of a manager of such a great company. If anyone higher than him would like to see the email chain please reach out. I showed people who were with me that day and they agreed he was horrible to his workers and the people shopping there.”

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Posted 4 months ago

We appreciate constructive feedback especially when it emphasizes how we can improve! This, as with all of our valuable customer feedback, is shared with all senior members of our team.

Posted 4 months ago

“Have been pleased with their saddle pads.”

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Posted 5 months ago

“Product, fits well, good support, however, I had an allergic reaction to the rubber on the upper part of the sleeve.”

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Posted 6 months ago

Hi Lance Sorry to hear about the reaction - have not ever seen this before. Happy to provide you a credit or return.

Posted 6 months ago

“I like the products but didn't like the return policy. The boots I purchased were a little big and I wanted to exchange them. Instead I had to request a return label (which I still haven't received) and then get store credit before I can buy the correct size. Kind of a hassle compared to other places.”

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Posted 9 months ago

“Have not yet received my item ordered on 5-29”

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Posted 10 months ago

“Shipped was too long. Ordered on a Friday paid over $20 for shipping and it didn’t arrive until Tuesday. Like the product, but would probably order from a third party for faster and cheaper shipping.”

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Posted 11 months ago

“I have a GSP. I have several of the normal coats my dog loves them. I ordered the HV. Their recommended size was way too small. I ordered two sizes. Bigger fits perfect!!!”

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Posted 11 months ago

“My back on track four-way knee brace is great. But I am only giving 3 stars because I paid for overnight shipping and it took three days!”

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Posted 11 months ago

“I have other back on track products so I was very excited to order this pad for my horse. I love the fluff and thickness. I think Reny does too. Unfortunately it keeps slipping back under my saddle when trail riding and I had to readjusted a few times. The keepers seem to be placed to far forward to the edge of the pad and the girth strap as well. I did put some stitches half way into the girth keeper and moved the pommel keepers back a bit. I have yet to try it again, but I hope it fixes the slip. I bought the xfull as I have a 17 1/2" saddle with forward flaps and a draft cross horse.”

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Posted 1 year ago

“The sizing is the issue. There are times when I’ve ordered small but they’re too small and then medium is too large. Unfortunately, with the last order I measured myself and each of the items I received are way too small. I’ve been meaning to call the company and see what I can do about this. I’m a seamstress so I take measurements but somehow it doesn’t match what’s on the sizing chart.”

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Posted 1 year ago

“I had high expectations Good news they fit Not happy w after washing by hand that they fit more like 7/8 length Not happy with waist band, needs to be softer. Not happy w the rubbery brand on leg, I thought it was removable label I’ll probably be donating to homeless person. Thank you”

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Posted 1 year ago

“Quality of the shirts is great but not noticing much therapeutic effect. My spine gets pain and it doesn't seem to be the kind that this technology helps.”

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Posted 1 year ago

Alyssa I was reviewing files and I see that no one responded to your review. My sincerest apologies. Our clothing is designed to maintain a feeling of well-ness, they do not provide the targeted Back on Track effect that our products are known for. Our waist support products, (back brace, waist girdle) provide targeted relief. Upper back our neck cover and dickey bibs are quite nice for a more immediate effect. Unfortunately, some areas of the body are hard to target.

Posted 1 year ago

Back On Track USA is rated 4.7 based on 681 reviews