Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

Visit Website

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Products”

Helpful Report

Posted 1 week ago

“Great customer service! Product was delivered on time and in great condition.”

Helpful Report

Posted 1 month ago

“Originally, the shipping date was March 4, 2025 and then later we got one that said it was May 8, 2025. It would have been nice to let us know there was a new shipping date. I was purching one for a friend who is having neck pain to see if it would help her. I have been wearing one for many years and was buying a new one for myself. I can tell if I don't wear it for several days, so I know it is helping My theapist told to remember heat is your friend.”

Helpful Report

Posted 1 month ago

“Purchased your Back on Track cob size horse halter. It fits my mare very nicely. It would be nice if they came with a break a way piece build into the halter so I did not have to buy and install one. Love the color and padding on the halter.”

Helpful Report

Posted 3 months ago

“The shipping was good. I don’t think the product works that well.”

Helpful Report

Posted 3 months ago

“I like the new style of back band ok (but I should have ordered the small size). It’s a bit tall for my frame but it works. I, however, really liked the older model with the two side pieces that snugged it in to my back. And more supportive. But, I misplaced that one, darn, and substituted this one. I live all is my Back On Track items and have had a few for many years with no loss of effectiveness. Thank you!”

Helpful Report

Posted 4 months ago

“Excellent customer service at Equine Affair in MA and excellent products!!”

Helpful Report

Posted 4 months ago

“I have used the back on track saddle pad and sports medicine boots; however, the product I love is the mesh dog coat. It is one of the tools that helped my beagle though intervertebral disc disease. The coats also are my boxers magic calm down coat. I put the coat on and my boxer goes from pacing the room to laying down sleeping in a few minutes. My family has gone as far as to say the dog is not allowed in their house without his magic coat on.”

Helpful Report

Posted 4 months ago

We love hearing how our products have helped your dogs in so many ways!

Posted 4 months ago

“Great customer service! They stand behind their products.”

Helpful Report

Posted 6 months ago

“Have used this item before and just need to get a new set”

Helpful Report

Posted 9 months ago

“Love these products for healing and increased circulation for my pets”

Helpful Report

Posted 9 months ago

“I love all Back on Track products for myself and my dogs! I just ordered 2 cool on track towels and another cool on track bandana. They work GREAT! I stand coolness on my dogs. Highly recommend!”

Helpful Report

Posted 9 months ago

“Back on Track has great products.”

Helpful Report

Posted 10 months ago

“My experiences ordering from BoT have all been wonderful. Even if I have had a "hic-up", their team has been most responsive.”

Helpful Report

Posted 11 months ago

“I only have purchased 1 product but I have used others. I love the results that the sheets and blankets give.”

Helpful Report

Posted 11 months ago

“The only issue I have is with the mobile experience. It doesn’t explain the order contains a pair. Otherwise all good.”

Helpful Report

Posted 1 year ago

“I love back on track horse products.”

Helpful Report

Posted 1 year ago

“Product is great, quality is great. I did pay for 3 day shipping but did not get it in three days. Other than that it was a good experience”

Helpful Report

Posted 1 year ago

We are sorry you had this shipping experience. Unfortunately we have no control over packages once they leave our facility.

Posted 1 year ago

“I use a lot of BOT products and like most of them. I have used both of their knee support products and both of them tend to slip down.”

Helpful Report

Posted 1 year ago

“My horse in enjoying here BoT boots. I purchased medium and large airflow exersize boots and they are great. i also purchased the large bell boots and they must be made for ponies as they are way too small, not even close. I would have given 5 stars as the quality of the products is terrific.”

Helpful Report

Posted 1 year ago

Back On Track USA is rated 4.7 based on 681 reviews