Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,958 Reviews

85 %

of reviewers recommend Banggood

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Metrics

4.4

Based on 7,958 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pas de solution à mon problème de qualité sur l’une des deux voitures commandées”

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Posted 2 years ago

“Been waiting over a week to hear why I didn't receive both packages. Amd only one. Extremely slow service.”

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Posted 2 years ago

“Ordered sculpfun s9 laser and extra accessories after being told it was in stock. Placed order and was still processing nearly 2 weeks later. Went on live chat, was told I would get an email within 48hrs. This happened 3 times. Then I was told I would receive an email after 5 days as I need to be patient!!. PayPal had to intervene and refund. They obviously did not have stock available to send and just lied to get the order. Never received email or explanation from this company. They did exactly the same 12mth ago with other items I ordered. DON'T BELIEVE this company when they state items are in stock. If it is still processing a couple of days after you order and pay, you can guarantee they haven't got it. Will never use them again. Have kept the chats and the attitude is, we couldn't care less, we have your money.”

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Posted 2 years ago

“Bought a Mini drone does not work and one battery isn't even the right 1 for the drone so you couldn't even charge it”

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Posted 2 years ago

“Totally awfull shop. I'm making a lot of orders from Europe warehouse. But they totally doesn't respect customer. They can't ship order 2 weeks. And customer support just have 1 answer wait 48hours you will receive mail about that, but you didn't receive anything. And going to write again, and you hear the same again wait 48 hours. Then one of the order i receive. It was chair, box was totally damaged, and gaming chair had 7 holes in leather. Open the case wait for 2 weeks till they replay and they offer to me 800points :D and start to ignore me in that case which i open in banggood page, so i decide open that in bank charge back. Never buy here again. They do not have any respect to customer. Also they remove negative feedback in reviews. They doesn't approve negative reviews so all of the order reviews are approved only the 4-5 stars reviews. Look to dates in pictures. Always lie from CS and they even can't ship order for a 3 weeks and cancel it.”

Banggood 1 star review on 2nd November 2022

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Posted 2 years ago

“Face strap broke the first time I tried it on because of cheap material. My head is small. I weigh 140 wet with a skinny face. Don’t waste money folks”

Banggood 1 star review on 13th October 2022

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Posted 2 years ago

“il est compliqué de signifier un problème avec une commande sur le site. le sav est en anglais et aucune traduction possible comme sur d'autres sites marchands. j'attends toujours une réponse à l'absence d'un produit dans ma commande”

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Posted 2 years ago

“Slecht produkt, werk niet goed, batterij loop snel leeg na een paar uren, horloge band van slecht kwaliteit ging gelijk kapot. Ik ben zeer ontevreden over deze smartwatch, het is weggegooid geld.”

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Posted 2 years ago

“Slecht product werk niet goed, batterij loop leeg na een paar uren zonder dat het watch gebruik wordt, watch band van hele Slecht kwaliteit ging gelijk kapot, watch app niet mogelijk te downloaden, het is schandalig dat dit product wordt aangeboden. Ik ben hierover zeer teleurgesteld in Bangood.”

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Posted 2 years ago

“The product just arrived and it came defective, the propeller is broken and non-functional, please help”

Banggood 1 star review on 23rd September 2022

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Posted 2 years ago

“Fraud to Order! - On a paid and then canceled order with order number 110281196 (cancellation confirmed by Banggood), the goods was still shipped days later and the payment was simply withhelt, although there was never a legally valid purchase contract. Paypal's buyer protection doesn't feel responsible at first, the support team has only been using delaying tactics for the past 2.5 weeks. Goods sent (dangerous goods because the lithium-ion battery has more than 100 watt hours) came with a normal parcel service without any dangerous goods marking. Human lives are at risk here. Last but not least, the battery is also different from the description... I ordered twice from this fake shop: the first and the last time. Scammers I can only warn others about!!! Don't be fooled by any guarantee promises or that the support will help you if there are problems... It's all a lie !!!”

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Posted 2 years ago

“Das Fahrzeug ist nach 20 Minuten Fahrt bereits kaputt.”

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Posted 2 years ago

“Did not receive my items. Yet my app shows delivered.”

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Posted 2 years ago

“Terrible customer service.”

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Posted 2 years ago

“If someone, somehow come across to the page of banggood.com, just pass by. I ordered an electric scooter (environment friendly) to drive to work and back, because of the small distance I have. All was fine, but only for 4 days. Then it won't start anymore. I write with customer support for about 2 months and there is no solution already. They are even stupid, or really don't want to solve the problem. The think is, that $#*!ty product cost me about 600€. The webpage is 1:1 like AliExpress.com, but who didn't ordered at least once from aliexpress? Even if you have some issues, there is certainly someone who is able and willing to help you. Well, not the same case with banggood. Of course my 1 star review was not uploaded on the product page. So all the people know everything is fine. I know: my webpage, my rules. But in that world are we living?”

Banggood 1 star review on 1st August 2022

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Posted 2 years ago

“Swiper is faulty”

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Posted 2 years ago

“According to the tracking information the lamp has been delivered on 8th July but I haven't received any information of the delivery. Unfortunately I can't provide a positive review, even though it would be someone else's fault. Can you give me more information about the delivery than what the tracking data provides?”

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Posted 2 years ago

“I purchased a LED Creative Astronaut Galaxy Projector Lamp Gypsophila Projection Starry Night Light for Children Home Decor for my granddaughter & we were excitedly looking forward to setting it up in her bedroom. Unfortunately, right out of the box, it did not work. I read the instructions carefully to make sure I had done everything correctly. I had. I contacted Banggood with the promise of a response within 24 hours. Over a week later, I have had to contact them again about getting a replacement. Still no response so far. I still want the item and from the reviews it looks good when it works, but am a bit disappointed in Banggood's lack of response. Hopefully they will contact me soon and resolve the issue.”

Banggood 1 star review on 12th July 2022

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Posted 2 years ago

“The text of the announcement is misleading. offers four pieces, one arrives. He did not answer the question. This is not a fair price. for this amount, you can buy at least two from another seller”

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Posted 2 years ago

“Item Don`t WORK...”

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Posted 2 years ago

Banggood is rated 4.4 based on 7,958 reviews