Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,968 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

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Metrics

4.4

Based on 7,968 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, my customer service experience was not good. The only item that was not supposed to be included was the 5V/1A USB adapter. However, my two packages did not include the magnet as shown in this uploaded photo. I tried and tried to get that part but to no avail -- I got stoned walled. I had to purchase magnets at almost 1/2 the price of the whole unit to get the sensor to work! The magnets can be purchased in lots of 10 at Amazon for $6.06. I'm sure in China this part is less than $0.10 a piece. Why I got stoned wall over this is beyond my comprehension. The good news was that every thing worked as advertised. Except for that little part, it would have been a five start experience.”

Banggood 1 star review on 29th October 2020

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Posted 4 years ago

“Too slow took forty seven days”

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Posted 4 years ago

“cable tester stopped working after 3 or 4 tests second unit did exactly the same thing RUBBISH”

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Posted 4 years ago

“Long time now tray never”

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Posted 4 years ago

“Never use Banggood. Unless you want damaged and missing parts. Never get live chat responses. Even PayPal couldn't get banggood to answer emails. Junk and scam”

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Posted 4 years ago

“no problems with bandgood. The item I ordered was junk.”

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Posted 4 years ago

“Item was received, DOA.”

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Posted 4 years ago

“Recebi a encomenda antes do previsto, mas veio trocada. A medida não é igual ao anunciado. Comprei laminas de 2mm de diâmetro e foi enviado laminas de 1mm. Foi a primeira vez que isto aconteceu. Acredito que vão resolver esta situação o mais breve possível. I received the order ahead of schedule, but it came out wrong. The measure is not the same as announced. I bought 2mm diameter blades and 1mm blades were sent. It was the first time that this happened. I believe that they will resolve this situation as soon as possible.”

Banggood 1 star review on 26th October 2020

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Posted 4 years ago

“does not operate”

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Posted 4 years ago

“order 90189192 If you can buy good quality goods somewhere else, I would recommend that you do! I bought 3 mosaic cutters & only 2 were delivered. Their CUSTOMER SERVICE asked me to 1. provide the delivery label = it was shrink wrapped & destroyed on opening.2. They asked me to provide them with photographs of the goods. I have many of these cutters in my workshop - So what would photographs prove??? Unlike ebay/amazon/paypal who give the customer the benefit of the doubt, & either a. Offer a refund or B. Supply you with the missing item. This lot DON'T TRUST YOU at all! and are trying to trip you up @ every turn. AVOID BANGGOOD LIKE THE PLAGUE, is my honest opinion. THIS IS THE B.S THEY SEND YOU FROM ANOTHER REVIEW: Thank you for choosing Banggood and we apologize for any inconvenience caused. There is an instruction about how to use the product on the product page. You could kindly check for it. If you require any further information or assistance on how to use one of our products, please do not hesitate to contact us at any time. Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice banggood.com. Best regards, Banggood Team”

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Posted 4 years ago

“Banggood Crooks would not refund my money on a order ,two months in transit,kept telling me to wait another25-30 days . PayPal got my money.”

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Posted 4 years ago

“ALL THE REVIEWS HERE ARE ALL FAKE”

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Posted 4 years ago

“The eachine EX4 drone controller won't pair to my wifi on two different phones of mine (Iphone 8plus & Iphone 11 pro max) so now I can't fly it and I'm trying to get a hold of Banggood as I write this now!!!”

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Posted 4 years ago

“Banggood As a terrible policy your phone number doesn’t work don’t respond to emails they said my order would come in 15 days it did not come it’s been 39 days and have a bad website”

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Posted 4 years ago

“The product was DOA. Sent photos and have done my best to get a replacement, but it hasn't been easy so far. Kevin was the respondent to my first email and apologized for the problem. He told me what to do and I wrote back to him, but he did not respond to me, someone else did. Not good enough. Another person told me to get the problem fixed in Australia. It's an electronic device with one circuit board and it is a firmware or software issue causing the problem. Only the manufacturer can write the code to fix the issue. Still not solved yet after nearly 10 days. There is a lot more to this too.”

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Posted 4 years ago

“Initial estimated delivery time was a month ago, but they changed my estimated delivery time to one month from now. I still haven't received my item and their customer service is very poor.”

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Posted 4 years ago

“ABSOLUTE RUBBISH: Missing an item+90189192,OrderID:90189192. We received 2 items out of 3 ordered. Trying to contact them was a time consuming nightmare: This was what they told me to do: 1.The photos of the shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag. 2.The photos of all products that you have received. Please kindly make sure that the issue is obviously shown in the photos. Therefore, we are able to locate it and solve it as soon as possible. **IN ORDER TO OPEN THE PLASTIC DELIVERY PACKAGE, ANY LABELLING WAS DESTROYED RENDERING THE ABOVE TOTALLY USELESS** If you ordered via ebay/amazon or paypal you would have Either received the item or a refund But not Banggood more like Bangbad!! I STILL HAVE RECEIVED NO COMMUNICATION & MY MONEY IS IN THEIR BANK ...NOT MINE!!! i will make it my business NEVER to order through Banggood ever again. I will also make sure that i DO NOT recommend banggood to anyone, at all.”

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Posted 4 years ago

“The items do not work. I am awaiting a response from their customer services to find out if they can get them to work. To be fair, I have had no problem with another order I had delivered.”

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Posted 4 years ago

“It does not work.”

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Posted 4 years ago

“I accidentally ordered the same item twice. Minutes after clicking to confirm the 2nd order I realized my mistake and canceled it immediately (by login into my account and delete my 2nd order). I also sent Bangwood emails to inform the cancelation. Bangwood ignored my cancelation and delivered the items twice. Now I have 2 items ....very disappointed. The item itself is good quality, sturdily built and easy to use.”

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Posted 4 years ago

Banggood is rated 4.4 based on 7,968 reviews