Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,971 Reviews

85 %

of reviewers recommend Banggood

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Metrics

4.4

Based on 7,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 25th April 2025

Sandeep Shonik

Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

779

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sell item thy dont have you contact them time and time again all you get is will be back in stock in 7 days then we will send it out After months of this you get an email out of the blue saying you have a refund and the item is no longer available So why take money on somthing you don't have in the ferst place Wast of time total shambles”

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Posted 4 years ago

“Terrible company! Even 1 star is too much. I bought 3 dresses and ordered a size larger than I usually wear. The first was so small, I couldn't get it over my head. The other two shrank when I washed them and one of them came apart at the seams. I contacted Banggood right away and I am still fighting for my money. Return policy? Looks good on their site but they lie. Offered me $29.00 on a $95.00 order. PLUS, they say I have to pay the shipping charges and duties. I know .... you get what you pay for and I certainly didn't expect haute couture but I did expect more than rags that smelt awful and fell apart at the seams.”

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Posted 4 years ago

“Scam site. I haven't received my order promised in two-three weeks. Its been three months and all I get is excuses and blame-shifting. Find a better vendor and sleep better. All they do is send the same #BS reply to CS request--over and over ---instead of just reshipping the order.”

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Posted 4 years ago

“Worst ever. Made an order since two months...still haven't received yet.. i requested a refund ..they refused”

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Posted 4 years ago

“My order was the wrong colour and also badly made. I tried contacting them along with relevant photos but found this impossible. I would not recommend them especially because of their non existent after sales service.”

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Posted 4 years ago

“Do not waste your time or money. It will be months before you get your item”

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Posted 4 years ago

“unable to provide a review of less than a star. Bout a tablet for my son on 2/5/20 but as of today 2/6/2020 the item not shipped nor refunded. I had contacted Banggood directly and via PayPal (dispute pending) many times todate.”

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Posted 4 years ago

“Terrible company. Item shipped on March. Still not received. The tracking is very unorganized and vague. Customer service are like robots. Not helpful at all. Buyer beware.....”

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Posted 4 years ago

“Took $215 from me. Item says out of stock 2 day later. Texted a rep who said it would ship 10 days later. I said ok. Changed my mind 5 days later. I asked for a refund. Richard said it was in processing; not out of stock. He said it takes TEN DAYS TO PACK AN ORDER, because of the pandemic????? No tracking number yet after 7 days. They outright refuse to refund my money.”

Helpful Report

Posted 4 years ago

“I purchased a BSD-Racing ¼ Brushless remote controlled motorbike from Bangood as a gift for my son for Xmas 2019. It was delivered on the 6/12/2019 and the problems started then. The box and internal packaging was damaged so I took photo’s and sent them to Banggood. I got no reply. The bike looked sturdy and there didn’t seem to be any damage to it. I noticed that there was no battery charger supplied (it mentions that on the website but I missed it) so I had to order one. Also the transmitter shown in the manual is different to the one supplied with the bike. As soon as the weather permitted after Xmas my son used the bike but there were a few problems (parts falling off etc). He used it twice after that and again not without problems. In April I asked my son why he wasn’t using the bike and he replied that it wouldn’t start. There was a beeping sound and a green light blinking rapidly under the fairing near the on/off power button. I disconnected the 7.4V battery and checked it with a multi-meter and it was only emitting 3.4V so I charged it up. After charging it still only emitted 3.4V. On closer inspection I noticed the battery was damaged and when I looked into the battery compartment I saw that there was an unguarded gear cog which spins at high speed which in turn (excuse the pun) causes damage to the battery. I sent an e-mail to Bangood informing them of this and got this reply “After checking, we find that the order was delivered on 2019-12-06. As we know, each product has its own life span. After months of using, the product has greater possibility to get damaged. For this product, because the time is over 1 month, it is no longer under warranty. We are sorry for this situation. For the defective product, we suggest you to repair the product or buy a replacement in local store. Simultaneously, we will send your feedback to our supplier”. I replied that the damage was caused by the gear cog not normal wear and tear. They replied and said send photos and a video also a copy of the shipping label “so we can be sure you got it from us”. I did this and they replied offering a refund if I returned the item “unwashed, unused, in a pristine condition and in the original packaging with full tracking”. I replied that this wouldn’t be possible because we had to use it to discover that it was faulty. I made enquiries and the postage costs were going to be over £100 because of the size and weight (the bike cost £240). They never replied. I escalated this to the PayPal resolution centre and after a few e-mails back and forward PayPal responded by saying that Banggood had offered a full refund if I return the item under their stipulations. I was already in this position before I escalated it. I e-mailed PayPal and asked them if this was their final decision to which they replied “Yes if I had to return a television to a department store I would be responsible for costs to return it”, unbelievable. The whole point of this is that the goods are faulty and in my opinion dangerous so why should I be expected to pay for the return when they might say we are not refunding because the item has been used. We are now left with an item we can’t use because replacement batteries and spare parts are no longer available, even though there is a comprehensive numbered parts list section in the manual. I wish I had looked at the reviews for this outfit before purchasing but I was under pressure from my son. I notice that nobody from Banggood comments on the reviews. It has been a costly lesson for me and a disappointing Xmas for my son.”

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Posted 4 years ago

“Ordering from 'banggood' is like flipping a dice, you get pretty much taken for a really bang good ride. Your money is gone with no products. +1 Month and still being shipped.”

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Posted 4 years ago

“order 81678382 US$1,649.99 Xiaomi Ecosystem WEMAX ONE PRO short Laser Projector I ordered Xiaomi short laser projector(it costs US US$1,649.99on3/4/20 , but almost three months passed I have still been waiting my order and no money refund on my paypal . the custom kicks the ball over here or there! 4/3 Your order was returned ...We have made the refund to your Paypal! 5/29 we kindly inform you that customer is responsible for paying all customs charges and import duties”

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Posted 4 years ago

“Very bad company”

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Posted 4 years ago

“Product was damaged on arrival and refund was denied! Going through Paypal to get my money back. The fishing pole was delievered damaged. The eye loop to be specific was bent. Contaced Banggood customer service advised me to "This curved part can be straightened". Poor customer services. The eye loop on this specific fishing pole has a plastic ring within the metal loop which is damage and will cut my fishing line. You can't just bend it back. Worst customer service ever!”

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Posted 4 years ago

“Scammy company that claims to haves sent my package weeks ago - I call in bs - they are selling things they probably don't even have in stock. Boilerplate excuses and more lies is all they have. If you want to waste money, it's more fun to flush them down the toilet.”

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Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY! I paid $450 for a projector and it took more than a month to arrive. And they sent me the WRONG item, a model that is much cheaper. It is a hassle to get a refund. They sent me a screenshot of the wrong item from a site (I don't know which site) which showed that the item costs AU $441, telling me to accept the refund of $65. I had to reply them with another screenshot which showed that the item cost $297 (I found a cheaper one earlier). So far, they have not agreed to do a refund despite me asking them to do a full refund for me. I have never had such issues with an online shopping company, ESPECIALLY when they are at fault. If they cannot send me the correct item, why can't they do a simple refund?”

Helpful Report

Posted 4 years ago

“Tracking Vague! been waiting for 10 days for package, No matter where you look online I have never come across a company that has had such a KICKING on reviews. Endless, and even on Youtube. So glad I spent only £13 to try them out. Avoid!”

Helpful Report

Posted 4 years ago

“Virus infection by mail order? I ordered mask filters from Banggood. They arrived very fast by mail shipped from The Netherlands. On arrival I immediately noticed that something was wrong. The boxes labeled with the 3M logo had a seal of authenticity and every single seal was broken. Wearing gloves and mask I carefully opened one box to find out that the filters had already been used. They were dirty and had traces of use. One 3M box contained different types of filters. Someone along the chain of delivery is having access to pre-used 3M medical supplies - and is selling them. I dare not think about where the filters have been used. I did get in contact with Banggood customers services. I thought that they would be interested in finding out about the associate seller being involved in this dangerous business. I did document my findings with photos and descriptions and provided every bit of information I was asked to provide. I was certain that Banggood customer services would do something about the matter. I was, and am, open to the fact that my assumption is wrong and that there is a plausible explanation to my findings. Customer services did indeed tell me that they would investigate the case and contact me with the result of their investigation. Unfortunately, nothing, as in absolutely nothing has happened. They do not take this seriously and I am still able to press re-order the exact article that I ordered. I have spent quite some time trying to get information about the case, but I am being totally ignored. Since Banggood takes no interest in the matter I believe that a warning should be made to the public not to buy protective gear from Banggood. No one should catch a virus by mail order!”

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Posted 4 years ago

“Customer service is awful. Items never shipped (and never will at the rate they're going) and they refuse to offer any sort of refund?”

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Posted 4 years ago

“Never recieved my items, tried chasing them up after 6 weeks and was told repeatedly to contact the delivery company which I did, they couldn't help and didn't know anything about the package, after 2 months I asked for a refund and they're not replying to me, I'm left over £150 down and dosen't look like I'm going to receive my items.”

Helpful Report

Posted 4 years ago

Banggood is rated 4.4 based on 7,971 reviews