Banggood Reviews

Name: Banggood
Rating: 4.37

4.4 Rating 7,965 Reviews

85 %

of reviewers recommend Banggood

Company Reviews

Questions

Metrics

4.4

Based on 7,965 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Banggood 5 star review on 1st April 2025

Torocsik

Banggood 5 star review on 1st March 2025

HoferJC

778

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally useless will not work. Total waste of money.”

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Posted 4 years ago

“Item got damaged can’t send pictures it won’t let me.”

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Posted 4 years ago

“Didn't arrive but the logistics say the item is delivered :(”

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Posted 4 years ago

“Not good it's that's”

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Posted 4 years ago

“item shipped missing parts and no help with it”

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Posted 4 years ago

“Customer support is really bad. Amazon, aliexpress and other has much better customer support.”

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Posted 4 years ago

“Send my money back plus postage to return”

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Posted 4 years ago

“You don't respect the time of delivery that you give! And there is a problem with you discount coupons you give cause price dosnt change!! I'm ver hungry about you website 🤬”

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Posted 4 years ago

“WARNING: FAKE PRODUCTS TO HIGH PRICE I bought eight MG996R Metal Gear Digital High Torque Servo 55g for RC model Airplane (60 $). They where all FAKE and LOW quality servo´s sold as original quality servo´s / high price. Pictures of the product was manipulated in the advertising on Banggood (brand name erased) ! I tried to contact customer service for a refund without any solution. They did not trust me as a customer ! Banggood states that they only sell original and quality - FAR FROM TRUTH ! Beware. I tried to warn other customers from using their money on FAKE products - but my review was newer published. I think Banggood only publish positive reviews. PLEASE BE AWARE - DO NOT TRUST THIS COMPANY - DON´T THROW YOUR MONEY AWAY ON FAKE PRODUCTS !!!”

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Posted 4 years ago

“According to my order number 86221411 I was very disappointed and frustrated because I ordered an electric bike, it came with a problem with the lights and the warranty was supposed to fix it, I followed all your instructions, sent the videos and proofs of the issues and you never offered me a solution and also ignored my emails. Finally I decided to fix it on my own, spent money on it, so at the end something cheap turned into something expensive. Thanks for nothing.”

Banggood 1 star review on 4th February 2021

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Posted 4 years ago

“Ne fais pas le transfert de donnée comme indiqué dans la description”

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Posted 4 years ago

“I bought a drone 3 weeks ago. I had problems connecting the controller with the drone. the drone failed in midair and fell. He has broken a leg, and he continues to have problems with the controller. I don't know who to turn to, because I live in Spain and I don't speak English”

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Posted 4 years ago

“all is fake,even the reviews here 4 and 5 stars are all fake,I RECOMMEND EVERYONE TO BOYCOTT ALL OF THESE REVIEWS BY GIVING THEM A 1 STAR DESERVED REVIEW WHICH IS WHAT THEY TRULY DESERVE TO BE GIVEN”

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Posted 4 years ago

“Bought several lights from Banggood. x1 light was in a used open box despite sold as new. Also faulty x1 light had no user manual and was not as advertised for outdoor use. Dangerous when it comes to electrical goods I requested to return the lights immediately. However it was like talking to a brick wall with customer services. I asked 11 times for their returns address and they still have not provided it 5 weeks later. They appear to have automated responses for everything and BANGGOOD NEVER READ YOUR EMAIL and NEVER RESPOND OR UNDERSTAND EVEN THE MOST BASIC QUESTIONS. At first i thought this was just bad customer service but now think they use automated robots to respond in a very poor way that leaves you extremely frustrated. They just send constant marketing messages even though ive unsubscribed so be careful before you give them your details. Instead of giving you a returns address they offer you a small refund and let you keep the goods whether you want them or not. The refund never covers the amount spent. Really struggling to understand how Banggood gets 4 star reviews on Trustpilot. I think this was one of the companies that appeared in the Sunday Times as one of those nightmare chinese companies to deal with, only in my haste to get what looked like good products at a fair price i forgot to do enough research and trusted review sites too much with what feel like fake 4 star ratings. Still awaiting my full refund and they have stopped replying so will have to now go through the mare of a chargeback with the bank. NO FULL REFUNDS NO EMAIL REPLIES SLOW DELIVERY REFUSE TO GIVE THEIR RETURNS ADDRESS OVERALL A SCAM”

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Posted 4 years ago

“La prima caduta e rotto il vetro”

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Posted 4 years ago

“It's stopped working after two weeks”

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Posted 4 years ago

“Moja przesyłka o nr 94119923 nie dotarła na adres wojska Polskiego 22/8 !!! Mam wiadomość, że przesyłka dostarczona a jej nie ma.”

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Posted 4 years ago

“Ainda nao recebi a encomenda”

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Posted 4 years ago

“Advertised a torch but only received a lens not the torch. False advertising. This is the last time I spend anymore money on this website. Stay away from Banggood.”

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Posted 4 years ago

“Order ID: 94794783. You ripped us off! The item we purchased is listed on your website at US$58.99, see screenshot. You charged us US$134.99!! Why do you have two prices, one more than double the first, for the EXACT same item! Also not happy with the quality, some of the timber pieces are warped. I intend to take this up with Paypal but will give you a chance to explain first, in case you made a genuine mistake! Please advise!”

Banggood 1 star review on 28th January 2021

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Posted 4 years ago

Banggood is rated 4.4 based on 7,965 reviews