Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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1.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

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“I have emailed regarding only receiving one bar stool! We paid for 2! Please let us know what happened.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you only received 1 stool. We replied to your email to confirm you have still only received 1 stool since both tracking numbers indicate delivered by FedEx. https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785289056&action=track https://www.fedex.com/apps/fedextrack/?action=track&tracknumbers=781785284959&action=track If you could please reply to your email or call us at 888-472-1815, we will be happy to resolve this for you.

Posted 6 years ago

“Just received the chairs two days ago.. Item was damaged upon delivery. Much smaller than I was expecting”

Helpful Report

Posted 6 years ago

Hello, Thank you again for your order! Please accept our sincerest apologies for the condition of the item you received. We would be happy to send a replacement or issue a full refund right away. Please give us a call or send us an email -- we will be happy to get this resolved for you. support@barstoolco.com 1-888-472-1815

Posted 6 years ago

“These stools came with dark colored kick guards not shown online. After removing and spray painting them, the stools are acceptable. Poor description of the product!”

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Posted 6 years ago

“Product was ordered on line promised quick delivery, but three days later was told items out of stock. Payament was taken, yet it took almost 8 weeks to get. I had to continually follow up. If you odnt have the item don’t take money for product. When I asked about a credit I was told my order would go to the back of the line and I may not get items. Not sure, but this felt a bit slimy I was days away from contacting my credit card for a refund.”

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Posted 6 years ago

“Took way too long to ship but I got a good price and the product was good. I emailed you guys to ask for an update on when my item would be shipped. I got a reply stating it was being shipped right away and I would receive a shipping email within 24 hours. It was actually 4 days later that I received that email. Not sure if you are aware, but your company has negative reviews online from customers sharing negative experiences with orders. Your website looks great and your company has great potential if it can turn these negatives around.”

Helpful Report

Posted 6 years ago

“I placed my order 5/29/18. They said it was picked up 6/8/18. I could never get any shipping info from Shelba Johnson Trucking. After calling them 2x we finally got a delivery date.6/21/18. I'm thrilled to say the stools came today. The driver was surprised when I told him I placed the order 5/29. He said he makes 2 runs a week past here. So don't believe the shipping info Bar Stool shipping site. The stools were worth the wait. I love them. I won't ever order from the Bar Stool Company again tho. It took me 2 days to reach Bar Stool. Then was told they would check & get right back to me. They never did.”

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Posted 6 years ago

“The chairs still have not arrived!”

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Posted 6 years ago

“Terribly inefficient customer service. Would never recommend”

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Posted 6 years ago

“I placed an order on June 6th. I tried to track it but there was no ship date or expected ship date listed. So I tried to call and I got an answering machine. I left my information, order number and asked for a return call. Nothing. I called back, did the same thing. Nothing. So I went online (as they say to do in the message) for an online chat. Waited 35 minutes and got no one on the chat. I emailed asking for some information. No reply email. I called again and left another message. Nothing. THEN I get an email saying that my order has been cancelled because they were out of stock. They didn't mention anything about returning my messages or my emails. VERY poor and frustrating experience to say the least.”

Helpful Report

Posted 6 years ago

“This was the worst online shopping experience. I placed an order for a table on 5/28. After constant follow up asking when the table would ship, I was finally given a tracking number on 6/6 however it wasn't actually shipped. As of 6/14 it still hasn't shipped and I finally had to give up and cancel my order. Now I have to wait up to 10 business days to get my money back. I have serious concerns if this is a legitimate business. If you are hoping to have a piece of furniture within 3 weeks of ordering, this isn't the website for you.”

Helpful Report

Posted 6 years ago

“The stools arrived on time but they were scratched and already tarnished also they weren't very sturdy. I am calling to return them and no return call has been made and they have not answered. Also there is a return fee which I'm not happy about given that they were damaged”

Helpful Report

Posted 6 years ago

“This company is the worst online company to order anything from. I ordered a table from them close to a month ago. They are extremely dishonest, kept telling me that they would either ship the table in 24 hrs or refund my money. They are not to be trusted. I had to file a dispute with my credit card company to get my money back.”

Helpful Report

Posted 6 years ago

“You’re customer service is horrible. Automated answers. No follow through. I’ve emailed and had to REMIND your employees to call and have the manufacturer send the chairs. In stock and ships with in 3-5 days is a lie. It’s been over a month and I’m STILL waiting for an in stock order. No emails with an explanation. Very poor response. Called and email countless times. Two different orders. Two screw ups. Too bad because the chairs are fantastic.”

Helpful Report

Posted 6 years ago

“Very disappointed with this company. It took over 4 months to receive my product. I left multiple messages no responses. Over last month I emailed multiple times. No response. It wasn’t until my credit card contested the charge did I hear something.”

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Posted 6 years ago

“Terrible communication skills as well as poor service !”

Helpful Report

Posted 6 years ago

“My Tov Uptown counter stools finally came after being backordered and we were very excited. They are beautiful but we're disappointed in the quality of manufacturing. Plastic feet on legs were hanging off or missing and bottom of legs were scratched. Also, puckering in the seams and stuff nail heads. Had I known they were manufactured in China I might have thought twice about ordering them as I have had bad experiences with chinese manufactured furniture.”

Helpful Report

Posted 6 years ago

Good afternoon, Thank you again for your order! We are sorry to hear about the condition of the item you received. If you could please send an email with images of the damage to support@barstoolco.com, we will be happy to arrange for prompt replacement. - Bar Stool Co. Support

Posted 6 years ago

“I made a order in March and still don't have all of it. I have sent emails made calls and have not gotten an email back or a call.”

Helpful Report

Posted 6 years ago

“Items took forever to ship. Was notified that they were on back order, but after did not ship after the time period that was given in that email. I had to call twice to check on status. Never received a phone call back, but item quickly shipped the next day. Chairs are of very low quality. Seat and chair back do not pull close enough together when bolt is tightened, so you can not lean back at all while sitting, or it bends, creating a bind. Would return, but likely not worth the cost of shipping. Would not buy from here again.”

Helpful Report

Posted 6 years ago

Hello, Thank you for your order and feedback. We are sorry to see the condition of the chair you received. If you could please send an image of the item to support@barstoolco.com, we will be happy to send a replacement right away! - Bar Stool Co. Support

Posted 6 years ago

“The screws to hold the legs on will not tighten I’m not happy with the chairs now on the 2nd chair I’m missing the 2 front legs letter E what the heck please send me them ASAP”

Helpful Report

Posted 6 years ago

Hi Bruce, Thank you again for your order! We are sorry to hear about the issues you are having with your chairs. If you could please call 888-472-1815 or send an email to support@barstoolco.com, we will be happy to send you replacements right away! We look forward to hearing from you! - Bar Stool Co. Support

Posted 6 years ago

“Stools are great but customer service is awful. A long delay between placing my order and receipt of stools prompted me to call 4 times. Each time, I was told that they needed to research and call me back, but they never did.”

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Posted 6 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews