Bar Stool Co. Reviews

Name: Bar Stool Co.
Rating: 1.41

1.4 Rating 109 Reviews

0 %

of reviewers recommend Bar Stool Co.

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1.4

Based on 109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week

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Phone:

1-888-472-1815

Email:

support@barstoolco.com

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Bar Stool Co. 2 star review on 22nd May 2018

Kim Farlow

Bar Stool Co. 3 star review on 7th May 2018

Mollie Siri

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order at the end of December for a small stool. They sent me an email on 01/04/19 that they were on back order and should be in stock in 1-2 weeks. I've emailed them twice now on 1/28 and 2/27 and NEVER received a response. When you try to call, they tell you to email, text, or chat support for a faster response time. What a scam.”

Helpful Report

Posted 5 years ago

“I placed an order early December and have not received them. Customer support said it was delayed with warehouse. Then in early Feb they said they would be shopping it out but I have not yet received any info. Hard to reach customer support through text, email and phone call.i feel scammed DO NOT BUY FROM THEM”

Helpful Report

Posted 5 years ago

“Placed our order on 1/11/19, it’s now 2/27/19 and still no shipment of our order. It’s a $1,300 order. Customer service has never proactively responded to update us. Multiple names are used as the “customer service” rep, I think it’s all the same person. No one will answer the phone and your lucky if you get someone into the online chat option, where you get the same message over and over saying let me check and I’ll get back to you. Awful company and performance.”

Helpful Report

Posted 5 years ago

“Unfortunate experience. Initially told delivery of one week...then no updates or response to my queries. Do not respond to VM or email. Eventually cancelled order as they could not give my any informaiton as to when I'd receive my item. Promised a refund in 3-5 business days...it has now been 9 and no response, no refund...bad business practice.”

Helpful Report

Posted 5 years ago

“This is the worst company! I ordered a bench almost a month ago and not only has it not shipped, no one returns my calls or emails. Go elsewhere”

Helpful Report

Posted 5 years ago

“They have no problem taking your money for products that are never shipped out! Not responding to my inquiry. Very frustrating!”

Helpful Report

Posted 5 years ago

“Horrible response time on products that take forever to arrive!”

Helpful Report

Posted 5 years ago

“Beware company is a scam. They take your money never deliver your items and then don’t respond to any contact”

Helpful Report

Posted 5 years ago

“I ordered a chair on Jan 2, was promised it would ship Jan 17, and still no chair! I've emailed and called several times with no response! Customer service with this company stinks - don't buy anything here!!”

Helpful Report

Posted 5 years ago

“Please, please DO NOT waste your time with this sham of a company!!! I ordered 3 counter stools from them totalling almost $1,000. They were backordered 5 days from my date of purchase. After going back and forth on the phone and via chat with customer service, they continually lied to me about the shipping date, ended up shipping a MONTH after date of purchase. The stools were dispatched via Estes freight; Bar Stool Co. only shipped two of them, and I had to wait for the third to receive my final shipment. Estes passed them off to a local freight company who failed to deliver them on the scheduled date. Ended up driving to the freight company to pick them up and all three stools were broken and destroyed in the box. Two months of absolute nightmare. I had to do a chargeback on my credit card to receive a full refund.”

Helpful Report

Posted 5 years ago

“My designer ordered 6 barstools before Christmas and they still haven't arrived. I've already purchased replacements from another source and will get stuck with 6 stools we don't need. Unbelievably slow.”

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Posted 5 years ago

“I wish I could give a NEGATIVE review! I ordered a Xmas gift from Bar Stool Co. and when I inquired about the delivery date, they unexpectedly CANCELLED my order. I immediately sent an email to inquire about it and they never bothered to answer! Horrible customer service! Obviously they don’t care. I highly recommend that no one waste their time!”

Helpful Report

Posted 5 years ago

“I have placed my order for 4 dining chairs on February 3, 2019. For some reason per their policy, it takes them up to 5 business days to process the order and on their web site it says that the order will be shipped on February 11, 2019. With that speed you can easily go out of business these days. Anyway, on February 12, my order is still in processing. I initiated the chat room with the rep and was told that they are investigating and will let me know later when my order will be shipped. Meanwhile I found exactly the same chairs from Amazon Prime $75 cheaper then from Bar Stool Co. So I was determined to cancel the order with Bar Stool Co and request a refund. So I did. Later that day I received an email stating that my order has been canceled and I will get my money back within 3-5 business days. Today, I checked with my credit card but money haven't been refunded yet. So now I believe I have to chase them to get a refund of my money. Terrible service and terrible customer care. I wish them to go out of business very soon.”

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Posted 5 years ago

“Did any one here got their money back????”

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Posted 5 years ago

“They dont even deserve one star.. this company is a joke. Stay away!”

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Posted 5 years ago

“Do not waste your time or money with this so-called company. It's just a Shopify, drop shipping scam with no accountability. Their business address is a UPS store. They will ignore your emails and calls to customer service. Please save yourself the headache and go to reputable store.”

Helpful Report

Posted 5 years ago

“Worst experince...after reading all the bad reviews i still wanted to go see them a chance ordered from them only to cancel the next day when they were out of stuck. Well i got charged for something i never got and now ive been given the runaround to return my money. Noone seems to be able to do anything and they keep on apologizing and oh they r phone calls now never gets answered. So think twice about ordering from here im reporting them. All those negative reviews r right stayyyy away or ull end up like me.”

Helpful Report

Posted 5 years ago

“Worst experience ever. Company kept giving us the run around with our order. Month and a half since our order was placed, and still haven't received our order. Phone service horrible. You can hardly get anyone on the phone. If you request a supervisor or manager, they are alwsys in meetings. No matter what time you call. They say they will return your call, but never hear back from them.”

Helpful Report

Posted 5 years ago

“I ordered 2 accent chairs 8/31/18 which was 5 months ago. STILL NO CHAIRS. They took out the money immediately amounting to 1grand. I have called and followed up and everytime it’s either - they will ship tomorrow - they will check on it and someone will reach out and get back to me (never happened) - they will contact the warehouse - it’s available wait for shipping confirmation - it’s already in the warehouse - then suddenly it’s back ordered again for another 6 weeks (said yes cos it was back ordered on the other website i checked) AND THEY NEVER FOLLOWED UP UNLESS YOU CALL AND YOU GET SHITTY CUSTOMER SERVICE I eventually cancelled my order today Last week I called and they said a “customer specialist” will email me. I did get an email saying it will be shipped within the week or early this week Well it’s already thursday and i called to follow up. Another “customer specialist” will email me again. I said, why can’t i talk to a customer specialist, he said they only do emails. Which is stupid cos when they email, im gonna call and talk again to a regular customer service representative and they will say again this customer specialist will reach out to me? What a scam!! Why can’t i talk to them directly? As i was cancelling my order i asked and he said it will take 3-5business days for my refund to reflect on my account but said in rare cases it will take 10 business days? As if warning me that it will take that long Then after I got an email that I will receive a separate email for my cancellation and i should receive this email in 2-3days??? Why should i wait for the email for 2-3days when you already emailed me? To buy more time? What M.O are they doing here? Scam scam scam!!!”

Helpful Report

Posted 5 years ago

“Ordered a table early December And it is now mid February and I have still not received anything. I have been calling their customer service almost every single day for the past couple of weeks and I get the same runaround every single time. Each time I am told they are working on it and a manager will email me any updates and I have yet to receive a single email. Many of their things can be found on other websites which are much more reliable like overstock and Wayfair, I highly suggest you not buy anything from this website and go to a different one for your own benefit.”

Helpful Report

Posted 5 years ago

Bar Stool Co. is rated 1.4 based on 109 reviews