“I’m extremely annoyed with Barclays, I have been with them for around 6 years now, I work for my money and never done anything showing otherwise! I will definitely be leaving them! My sons birthday today Christmas around the corner, they have frozen all my cards since last Wednesday won’t allow me on my online banking or app, are declining payments coming out and not allowing me to access my money! Nobody will give me any information other than read my terms and conditions and that my accounts under investigation! Also that it should take up to to 10 days but will most likely take longer because they will all go off and enjoy there Christmas and not care about anyone else! Have all been very un helpful and made my time really stressful! You can’t just freeze people’s accounts for no reason around Christmas when people have bills and children to take care of! Disgusting & I will not be staying with them, DO NOT BANK WITH THEM !”
“I have accounts at 3 banks. This (a joint account help with my elderly mother for her convenience) is by far the worst. The latest horror was a fraud involving a large sum of money (tens of thousands). First Direct spotted it. Barclays did not. Now, they are giving me no information about what they are trying to do to recoup the money and their fraud team are effectively uncontactable. This is far from being the first problem with them Avoid at all costs.”
“Having been a Barclays customer for many years I would have happily recommended them, UNTIL - a few months ago, when online banking/app changed, now it is virtually unusable. If you want to discuss the problems there is no point in trying Barclays Customer Service, you will find a combination of poor english, poor knowledge of both Barclays procedures and systems ( I got a better response from my local pub). I could go on but reliving the experience is like regurgitation one dinner, decidedly unpleasant. For now enough!!”
“I was on Barclays a few years ago.
Horrible bank. Awful customer service.
Basically...
A few weeks ago
I recently tried opening a savings account with Halifax and was denied and was told to contact CIFAS and request some information about why i was denied. From what i am gathering i must have some sort of marker on my account.
I am assuming it was an incident that happened when i was with barclays. i was 17/18 (22 now) and i lost my card at a club event.
I received a phone call from Barclays telling me there was fraudulent activity on my account.
So I then went on to cancel the card (obvious thing to do) and thought nothing of it for the next month or so.
Only for my account to be closed without any formal explanation. Only that they had "conducted an investigation and decided to close the account".
I tried calling the customer service line multiple multiple multiple times with no success.
No one would even speak to me. I was in 1 hour+ call lines and when i finally got through, i was put on hold only for the line to just hang up. (clearly the advisors just didnt want the trouble) I tried calling back and it was just the same process same thing over and over.
Eventually, i just gave up. I googled every possible person i could get in touch with to help me in this situation and i couldn't find a single thing. By the time i found out about the ombudsman service, i was all tired out and just felt defeated. I felt like no one would listen and in that in all honesty, they wouldn't listen either.
Being 18 I had no clue of the implications of this in the long term or else I would have pushed it a lot harder.
I eventually opened a prepaid account and have been using that since. (cashplus) When applying for accounts i would always get denied with absolutely no explanation and i have always wondered why. I have had many credit checks over the years and I haven't seen anything about a CIFAS. Only recently with this savings account has any bank even vaguely mentioned a reason as to why i got denied.
I honestly wish I knew about organizations like CIFAS and Ombudsmen when this whole ordeal initially happened.
Barclays never investigated or if they did they they clearly didn't do anything properly. The customer journey when going through a situation like this is awful and you won't get any help. You're lucky if you even get contact at all. They just throw you to the wolves and wash there hands. Pray you never ever get into a situation similar to this because it will impact you for the rest of your life.”
“If you are thinking of opening an account with Barclays have a thought for the environment as you need to print 8 pages just to get a summery of you account!
Poor poor service from a bank that claims to be a leader in the field of banking and customer care.
They used to have the summery facility on their on line banking (half a page print) but it has just been removed for no reason. I wrote and complained and was told to visit my local branch to get a summery print!! A very reasonable and extremely intelligent suggestion! I would have to drive there (petrol cost) Park and que in the bank and then drive home again. A real big help to the environment.”
“If you are thinking of opening an account with Barclays have a thought for the environment as you need to print 8 pages just to get a summery of you account!
Poor poor service from a bank that claims to be a leader in the field of banking and customer care.
They used to have the summery facility on their on line banking (half a page print) but it has just been removed for no reason. I wrote and complained and was told to visit my local branch to get a summery print!! A very reasonable and extremely intelligent suggestion! I would have to drive there (petrol cost) Park and que in the bank and then drive home again. A real big help to the environment.”
“Why are all Indians... after waiting for 30 minutes an Indian guy started talking I barely understood what he was trying to say he transferred me to another department, another Indian who didn't know how to help and he hung up... what a shity way to treat your clients...”
“Today I was on the phone on hold for fifteen minutes waiting for someone to pick up this happened twice. Very bad service I was trying to pay my HMRC like I do every month for ten or more years. Today, when I tried to set the payment to pay it, kept telling me I was putting the wrong format I know I was doing it right. I phoned Barclays the first time I was on hold for fifteen minutes a young man came on the line he tried to tell me I was putting in the wrong number in, I wasn't so I hung up as he did not know what he was talking about. I tried all day but could not make the payment.. What makes this worse you do not have any educated customer service . I still left waiting to pay this bill online.”
“Absolutely awful customer service in Barclays in Oxford. 3 members of staff standing around having a chat, doing nothing. In a busy lunch rush. A long queue of people waiting for a single counter occupied by one girl alone. And these staff were simply joking around said they couldn’t help me, that I’d have to wait. They were rude and mocking as if the whole thing was a joke to them. People seemed frustrated but they continued to do nothing except talk amongst themselves. Even when asked for help they brushed people aside saying - just wait in the queue. They were blunt and unfriendly. I couldn’t actually believe it. The poorest bank I have ever been in.”
“On phoning customer service I answered a number of questions for security but as II was querying why I had recieved a pin number several days after receiving a new Barclay card I could not answer questions about my account as with out the pin number I had no online access to it.The operator at Barclays seemed unable to understand that . She continued to ask me questions on the same type. I also found it somewhat difficult at times to understand her requests as she spoke with a unclear accent. ALL THIS TOGETHER WITH A 15 MINUTE WAIT TO BE CONNECTED..VERY POOR CUSTOMER SERVICE.”
“Although the ATM i used belonged to the Royal Bank of ireland i am over 20 years a Barclays customer!, on the 5th of November at five past twelve at night i made a hundred pound withdrawal from the ATM and it made noises like it was counting the money when all of a sudden it told me that my transaction was cancelled and it gave me my card back and closed!, so thinking i would be able to use the ATM up the road off i went only to find out that although the machine didn't give me the cash it still deducted the amount from my balance!!!!! The 100 pounds was all i had in my account, so now I'm left standing on the Hackney road in London at 12.30 at night with No money!!, i rang Barclays with what i thought was a emergency only to be told that basically it was not down to Barclays and until an investigation was done i would have to wait!!, well guess what I'm still waiting and have run out of food and electricity!!, just to put the cherry on the cake I've been charged by Barclays for not having enough money to cover a transaction which obviously i would have done something about if this had not happened, I've been charged for things that i have no idea what they are and get advice like "we can't stop the payment but if you want to open a fraud investigation i can"!! But only After the transaction is done??? I've heard absolutely nothing from the 'royal' bank of ireland or Barclays in all this time!! I don't believe that in this day and age an ATM machine can't tell if its punched out money or thin air!! Oh and sorry i didn't mention that it's the second time it's happened to me!!!!! I'm so absolutely sick and tired of the way Barclays and the other multi million pound banking systems carry on and the way I've been treated like a pain in the neck and almost I'd say a lyer!! They certainly have not taken my word on the situation and at least given me some money for food etc until this snails pace investigation is done, anyway I'm at the end of the road with Barclays and i think I'm going to move everything to do with my account to N26 which is based in Germany so everything seems to be friendly and precise!! Help straight away when you need it and you get to talk to someone who sounds like they care and not someone in a call centre making apologies which are nice and all that but useless really when they aren't putting food on the table etc etc etc!!! This isn't a first time thing with Barclays either and now I'm paranoid in case it happens again!! Royal Bank of ireland and Barclays you make a good couple and you're welcome to each other!! As for me I'm leaving, so thanks for nothing and have a happy life treating people so badly,,,
Jamie De Fontaine.”
“0 Stars!! My account was blocked then closed 4 months ago. They seized over 20K of my money for no reason. I have finally received my money back. Beware of Barclays!!”
“I was a 9years customer to this Bank in United Kingdom. I never get any single offers Such as No overdraft and No loan. Even I had good credit score. They don’t bother to check about the offers. Each time they was told me to come back.
Last 3 years again and again I went and ask about it. They are irresponsible and helpless staff. I went today and ask about my loan because of my financial difficulties if I cannot I’m going to switch. They don’t have any problems and said that’s up to you.
It was unbelievable. They never allow me to talk with the manager even. Worst bank ever in my life.
Very bad customer service”
“Ive had a savings account and ISA.s with Barclays for many years, I have maintained a emergency fund at a reasonable level, I have been able to log on with issue until October when it would no longer accept my details and locked my account. On calling Barclays they informed my money had been moved to a dormant account without consultation, they claim to have sent a letter, which was never received, even though i continued to get emails from they re the accounts no other method was used to contact me.
I am now faced with up to three months while Barclays process my claim for my own money,which i am sure they will not rush over
The poor customer service guy did his best to help but it does not help me when I cant access my funds because of this high hand uncaring and uninterested approach to their long term customers
I will for sure be placing my funds in a bank that welcomes savers not gets rid of them”
“Ive had a savings account and ISA.s with Barclays for many years, I have maintained a emergency fund at a reasonable level, I have been able to log on with issue until October when it would no longer accept my details and locked my account. On calling Barclays they informed my money had been moved to a dormant account without consultation, they claim to have sent a letter, which was never received, even though i continued to get emails from they re the accounts no other method was used to contact me.
I am now faced with up to three months while Barclays process my claim for my own money,which i am sure they will not rush over
The poor customer service guy did his best to help but it does not help me when I cant access my funds because of this high hand uncaring and uninterested approach to their long term customers
I will for sure be placing my funds in a bank that welcomes savers not gets rid of them”
“It has been my misfortune to be one of two Executors dealing with the estate of a deceased Barclays customer. The deceased had a current account, ISA, investment bond & mortgage. All with Barclays. Things, I thought, began ok. I registered the Will, Probate, my personal details and identification for security and the death certificate at the local branch assisted by what appeared to be a competent adviser.
At the same time I asked for an Executors account to be set up. From this point it was an uphill struggle as everything went increasingly down hill.
1. The adviser had entered the details incorrectly so months went by before the Exec. Account went live & amalgamated the Current & ISA accounts. I only received £50 compensation for a 2 month delay. Obviously mistakes and time are cheap at Barclays.
2. When eventually I wanted to manage the account the branch was uncontactable unless I made a personal visit. I was told that Barclays will not issue cards for Execs Accounts so to arrange at appointment at the branch. I had to phone or go to the branch to do this. Phoning takes you to India & when the person finally got back with an appointment they had without success tried to arrange an appointment in Lewis instead of Lewes. Also despite successfully going through security they would not talk about any transactions or balances on the account.
3. When I began correspondence with the Investment & Mortgage departments further delays became the norm as they claimed non receipt of my personal details and identification. They again confirmed this mistake by letter. However, no compensation followed. As I said mistakes and time are cheap at Barclays.
4. The Mortgage Services in Leics. were incompetent in dealing with the decedent's mortgage. Multiple phone calls became prolonged as so called "mortgage assistants" excused themselves to find someone who could deal with the type of mortgage the deceased had in the distant past signed up to. There were occasions when the "assistant" never came back to the phone. As an aside please be aware that Barclays deal in decimals and not exact fractions. This may seem trivial but recurring decimals can work against you when repaying many thousands of £s. Also if a property valuation is required Barclays will charge you & choose the surveyor but the surveyor is not allowed to share their valuation with you. Only Barclays. So Barclays can tell you any figure that benefits them!
where is the transparency?
5. The final sign of incompetence relates to Executors who live in different locations separated by fifty or more miles. My fellow executor obviously had to prove his identity at the outset. However like me he was called upon to repeat this as we worked with different Barclay's dept. The excuse offered by the manager he met was "we are not use to Executors being so far apart". Have Barclays ever heard of Databases.
My advice is that if you are thinking of providing Barclays with your business, DON"T. Firstly they are not customer friendly. They place little value on your time and/or your business. Secondly to the detriment of their customers they are clearly incompetent in communicating across departments. Thirdly their use of technology slows your progress and those who one day will deal with your estate.”
“The App is rubbish in its design as far as the “Log off” procedure.
Particularly if you have finger recognition set on an iPhone. As you swipe up to close the app it attempts to log you in again.”
“A colleague of mine recommended Barclays cc so I called into Barclays at 12:55 on the 29th of October to book an appointment so i can apply for a credit card. i was passed around from department to department all telling me they are not in charge of the service i required. i finally landed on barclays card new applications and they then sent me back to the appointments team and they sent me away. i then called back and same thing happened until i spoke to someone who was rude to me and told me he doesn't understand anything i'm saying and kept asking me to speak louder, he then proceeded to patronise me and then after waiting all this time i was finally told there was no way i could apply as their is no appointment for at least 2 months. I am annoyed and will now be looking at my options. I will not recommend Barclays to anyone”
