“Undoubtedly the best banking and customer services in the UK. Underrated and deserves a far better reputation. Never had an issue with this bank whatsoever to the opposite of all the other banks I have used through the years, where problems occur constantly. The application is also very easy to use and provides an excellent customer experience. I couldn't imagine anything that could disappoint me with this bank and it's services. S+”
“4/6/2020
First of all I pay my card off in full every month and have done so for many years...I had a payment due March 28, sent it electronically on March 26th (two days early) it took them 4 days to get it posted so they charged me a late fee. I called them, after being on hold for almost an hour I speak to "Michael" and he isn't too cooperative, after some back and forth he finally agrees to eliminate the late payment fee of $24.78. I just received my statement and now there is a interest charge on my account of $38.84, due to the "late payment", seriously!!
Here I am again right now on the phone and on hold again, 2 hours 50 minutes and counting waiting to discuss this issue.
They want you to be patient with them because of COVID-19 issues, meanwhile the reason for all the phone calls is due to their poor customer service policies. I guess Barclay employees are the only ones impacted by this pandemic.
Also, they suggested (online) sending an email and someone will reply back, I sent one on April 2 and still no reply...but trust me if you short pay your bill due to the disagreement they will take every possible action to charge you what they can.
Once I get this resolved and paid off I am canceling my card with Barclay, this isn't the first time I have had issues with them over petty BS but now I have finally had my fill of it.”
“No help from Barclays during this hard time of coronavirus, most application are declined after I speak to my friends. Suggesting to change the bank if you can to be more safe in future.”
“Barclays Business Dept - never able to get through on the telephone. Once you get connected if you use a mobile they cannot hear you - you are phoning somewhere like Indonesia. When get connected they patch you back to a city in the UK like Liverpool. Once do they cannot change anything, only issue forms. They do not try to help, they dont care a jot about business or customers. Worst bank I have every had to deal with. Appauling service”
“I have tried to call Barclays 4 times during this Covid 19 time. They do warn you that you will be on hold for over an hour. They do not warn you that they will not be able to process your request, due to the clocks going forward. I asked for a call back and this was declined saying they could not do so.”
“Coronavirus Help...
I'm Discussed......!!! I have multiple accounts.
I have been a loyal customer for over 20 years and I've never missed a payment, Nationwide my mortgage provider contacted me weeks ago offering a payment break due to the Coronavirus. I am self-employed and have been ordered by the Government to close the doors and stop trading for possibly three weeks, like thousands of others have to!!! Not my choice. So I called Barclays this morning explaining my situation and asked for a payment break from my loan, only to be told they have NOTHING in place and can't help me through these troubled times absolute joke Barclays thanks so much for your help. Our Government are doing an amazing job and trying to assist the entire country financially through these troubled times and Barclays can't even help their own loyal customers..!!!!”
“My father died and there was an outstanding mortgage on his home.
Iv paid thousands and they send me a statement showing iv paid a few hundred.
I have my bank statements to prove iv paid thousands. Now its under investigation.
Robbing/ thieving cunts.
Who would bank with these is beyond me.”
“My 17 year old daughters account was put under review after I transferred her £10 to pay her phone, it’s been a month and still under review, despite the time frame limited to 10 days, they will not let her take her money out, have blocked her card and online banking, they didn’t even tell her they was doing it, we have phoned many times without success, we opened a complaint in branch, only to receive a letter 5 days later saying complaint felt with, they are the worst bank ever”
“Disgusting company. My daughters account was used fraudulently, they accused her of doing it, blocked her account, stopped her taking her wages out after they closed her account all while she is going through cancer treatment. Appalled is an understatement”
“Barclays are useless. They take way longer than any bank to clear cash into account. I transferred £500 into my account, all the funds from one account where my card had broken. Then Barclays refused to clear the money and I now am sleeping homeless in a storm because Barclays won't resolve the transaction. I also have a credit card with Barclays with a balance on £7,500 on and they won't let the card use a penny as they now say it has been withdrawn despite the balance being paid off in full the whole time and myself having an income of over £60,000. Never use Barclays use any other bank, Revolut and other challenger banks are far far superior and will always help out and have polite useful staff who resolve situations. Barclays are rude and incompetent staff with a useless banking system they should be avoided at all costs”
“Worked for these vultures for 5 years.. Had nothing but grief... Deserted me after I made them millions. Osed all my accounts including insurances..
They say limme.. Make lives easier and heart of customer. All bs more like make live worse than heck... You were warned”
“Best way to deal with barclays is in a court room there fixed term which says maximum 3 withdrawals will allow you to make as many withdrawals as you like due supposedly to a glitch in there system which they have known about for the last 4 years which also constitutes breach of contract also asked a Mr Ruben goncalves this morning for information so I could use in court against barclays and have had no reply despite me quoting the legal requirements under the laws of this country they have also previously gave my home number to a survey company which is a breach of data protection which is also against the law they have also not taken my mental health seriously despite advertising they constantly they do they have also had to pay me £200 in compensation because they lied to the fso about a dispute we had they have also admitted there live chat team are not qualified to sort most problems despite when ringing them they tell you everything can be sorted on live chat I've spoke to an Indian call worker before when I asked to speak to a manager he told me he was the chief executive of barclays the company's an absolute joke can't wait for them to ignore my pre court action letter than end up seeing them in court got a feeling im going to be taking legal action a lot of times in the next few months”
“Trying to get help about printing statement for ISA twice. The first time advisor did not answer for 3 minutes and second time the advisor left the session. Really unreliable service.”
“Absolutely shocking behaviour from a customer service advisor, would not pass me on to a supervisor or manager and also refused to give me his name , changing my bank tomorrow after that fiasco, bye bye Barclays.”
“My Barclay card expired last dec.2019 and for some silly reason Barclays didn't send a new one to replace. so i noticed on the 19th jan. last week, on an attempt to make a payment in petrol station. That same day i rung them up about. They couldn't tell why they haven't sent the replacement card on time as it should. Anyways then have been a new card will be sent to you on monday. It comes friday and nothing so i rang them again and i asked if the new card comes from abroad? Then he ask me to confirm my home adress and we came to a conclusion that part of the adress is missing! No house number in so the letter could be delivered to anyone with that street postcode !!!
Someone is sleeping at work!
Mind you, my new debit card replacement came to my door with no issues a couple months before...”
