“Their chat service on the App is totally useless and a waste of time.
Assistant is answering you with pre-set apologetic messages, the only thing they can do is to give you telephone numbers to contact (that you already have).
Used a couple of times and was no use at all.”
“Unable to log into my Barclays account due to extra security settings, tried to speak to customer service on the phone. Waiting for more than an hour still no answer”
“Terrible service rude common staff - being with them over 20years I asked NatWest & nationwide & Santander for history statement’s I got them straight away all
Three were so helpful!! Barclays never helped at all - they were tired and unhelpful so sad”
“Incredibly useless!
Years ago, they were really good. That was when their customer service was still England based I suppose. A few years ago, everything just changed. Incompetent, absolutely useless, long waiting for a simple request. And I mean really simple! If you want to really ruin your day, try the chat. You have 15 colleagues going and out and reading the same thing you sent, so in the end to never get proper help. 😂😂”
“Dear Barclays I see it is still at least one hour before one can speak with yourselves
Are you aware of the stress this causes ？or are you just a ruthless organisation who doe not give a damn towards humanity”
“You either wait ages on the call. Or you try to contact them on supposed live chat. On chat you have to wait 1h for the reply and they disappear for another hour even if you reply them straight away. So you have to repeat yourself 4/5 times because every time is a different person replying you and they dont bother to read what youve written. Just mentally exhausting trying to deal with them.”
“Online banking is a joke! Totally user unfriendly and keeps blocking any payments I tried to make and conveniently timing out at a critical moment! Not happy! Not satisfied! 👎👎👎”
“Shower of shit
Rude infact very rude customer services over the phone
Not interested just keep putting phone down NO HELP they want to be ashamed
Of themselves”
“Triangle of Death
There are three avenues of dealing with Barclays.
- Over the Phone
- the Chat In the App
- In a Branch
The phone will refer you to the chat.
The chat will refer you to the phone.
And lets say you are locked out of the app and cannot access the chat, the phone will refer you to the branch.
Now bearing in mind Barclays are closing branches and reducing opening hours for branches, its not really acceptable if you have a major issue Saturday evening and you have to not only wait until Monday before it can get resolved, but you will also have to resolve it in working hours and leave the office.
Equally if you raise a complaint with any other company, naturally they can't resolve every conceivable complaint there and then. But when a complaint cant be resolved I would expect them to take details of the complaint and follow up with a written response in say 10 working days should you wish to take the complaint further.
The trips to the Branch usually involve dealing with someone who is never quite sure what's going on. Fair enough if they are learning but to then be told to sit down and phone someone, have just been told over the phone I need to go in branch is pretty ridiculous.
In Summary:
- Barclays customer services will avoid you at all costs.
- They will refer you to whoever you aren't seeing.
- In every engagement with any representative of Barclays (phone, chat, Branch), once you get past the actual robots you end up dealing with customer service representatives who are so scripted and restricted in what they can and can't do that its like dealing with another robot, having already got past a robot.
I have worked in Customer Service, I have also designed automations, and I work in HR for the NHS. and at no point in my career would Barclays level of customer service have ever been acceptable.
I would suggest they go into partnership with O2 so they can combine their terrible service, with Barclays terrible customer service.”
“Non existing customer service. No one answers the phone and takes ages to get an answer on online chat app. Feels like customer service does their best by not helping the customer”
“Stanowczo nie polecam ze wzgledu ze juz kilka razy miałem nie rozpoznane tranzakcje , dzisiaj przy płatności otrzymałem komunikat, że karta jest nie ważna a mimo to pieniadze zostały pobrane. Moim zdaniem moje pieniadze nie są bezpieczne w tym banku a do tego obsluga czy to telefoniczna czy w banku nie poczuwa sie do jakiej kolwiek winy ze strony banku. Po wielu latach chyba czas zmienić bank.”
“i actually hate them,they wont let transfer any money into a crpto wallet which iv been using for awhile.They blocked my account four times and made me go to the bank with id four times,i didnt eat last nite because of them.They seem to want to control my money so much that i actually feel threatened”
“Barclays no longer has tellers after 2pm. You are unable to obtain your own cash over £2000. Again banks not answering to customer needs bu their own wants.”
“Can't get through on the phone and live chat on the app is soooooo slow I kept getting a security message asking me if I was still there!!!! Very unhelpful did not resolve my issue and told me to contact the merchant who I told them I had already been in contact with. Very poor service would not recommend”
“Misappropriation of customers' money
Barclays closed our business account due to ‘inactivity’ in mid-January 2022 with a substantial amount of money on it. Two months later we are still being ping-ponged between various departments of Barclays without even being able to file a formal complaint. The best what Barclays have been able to offer us is that perhaps in another 12 weeks their Dormancy team would get in touch with us. In the meanwhile, we cannot use our money to pay our bills and Barclays are using it for free, which is a misappropriation of customers, assets, or, simply said, theft. We would never use Barclays again and would caution anyone who would like to bank with Barclays to think twice.”
“I will never recommend Barclays at all.
So you better choose where to go before you go to Barclays and cry a lot.
We normally say poor service but in Barclays there’s no service at all.”
