“Shocking customer service experience to the degree that I made a complaint which was not only upheld but during the 'investigation' Barclays lied about facts of the conversation. Barclays are not concerned about treating their customers appallingly and care even less about the financial ombudsman becoming involved. Will be moving my money and closing my account asap”
“Crypto investments. I am absolutely disgusted in the hoops we are expected to jump through every time we send a payment to a crypto company. In my case Coinbase, a financially regulated company in the uk.
3 times now I have tried to transfer money to them and 3 times it was blocked. When calling the fraud prevention team. You then have to go through a series of frustrating ridiculous question which frankly are quite insulting. 20 of them!!
So treating your clients like idiots and doing your best at stopping client investing in crypto. Can not wait until banks are a thing of the past.”
“Barclays Mortgages "Home Assistance"?! You must be joking!!
The so called "Home Assistance" (HA) part of Barclays is genuinely and totally incorrectly named. Because it does exactly the opposite to "assisting" customers.
The Department is the most incompetent business group that I have dealt with in over 55 years of dealings with numerous UK and International businesses, and over 50 years of being in business myself. It is incomprehensibly poor in communicating, totally incapable of making any reasonable and common sense decisions and judgements, and has not got a clue when it comes to "customer service", never mind living up to its' name of "Home Assistance"!!. It is difficult to contact and communicate with, incapable of using even an iota of common sense and has no idea how to go about the very basic task of assessing a customer's financial situation and ability to pay. It is a wonder how Barclays stays in the mortgage business at all!
How's this for incompetence: Barclays reply to my proposal to pay off the remaining 10% or so of my mortgage: "We neither accept nor reject your proposal for the repayment of the remaining amount..."!!! What??!!
Plus: "We are not going to (not able to) propose an alternative solutions, but will instead begin legal proceedings to re-possess your house.."!!!
Why can Barclays not make a decision either way??!! Or propose an alternative solution of their own??!!
The Barclays Home Assistance customer service is utterly c**p.”
“Bye, bye Barclays. Barclays have been unable to send me a PIN sentry card now for 6 weeks. After the first request for a card & their confirmation email, nothing after 5 weeks. On the 2nd call, they said they'd send a new one but no confirmation email. After a week and another call, again they'd said they send it but still no confirmation email. 90 minutes wait on hold. Bye, bye Barclays.”
“Absolutely shocking services
They’ve taken 2 payments from my account when should of only been 1
They said they’d found the fault and would credit my account back which they haven’t , was in live chat who cut the chat .. shocking customer service ..
Trying to talk to someone horrendous, you talk to a dam robot
Shocking service avoid at all cost”
“Because my local branch has been closed I've waited 30+ minutes waiting on automated helpline. This advised me to use the app to send a message. The app was frozen possibly struggling to deal with the volume of people who also become frustrated with a unacceptable level of service from the helpline. If this is the future of interaction with barclays good luck to barclays.”
“Wouldn’t even give them one star. Can’t get through for the life of me! Really making me angry when want to do one simple thing. Even thinking of going to another bank based on this experience. Hour long phone wait times. Pathetic. Avoid avoid avoid avoid”
“Trying execute a balance transfer 0% offer has been the worst customer service nightmare imaginable. I was told a cash advance option was not available. The next day I received the blank 0% check in the mail
I call to find the available balance, wrote the check and deposited it. The check was returned putting me in a huge overdraft. I tried again to execute the transfer over the phone. Went through the validation process with a half a dozen security questions , responding to the outgoing call. I was told the transfer was validated and in process. The next day, the account had a restriction, I again validated the transfer. Again, today, another call, another validation. the customer service staff is poorly trained, speaks unintelligible English. I was left a message with a call back number that was simply a mumble. I'm done with Barclays. Service every where stinks. Barclays has raised the poorness of service to a new level. Fire some one.
I wanted to speak to a manager and was told it would take 24-48 hours to get a call. Unacceptable”
“Dreadful on-line service! I am writing this whist waiting in a telephone queue; as I write, I'm already into over 33 minutes of my unanswered phone call. I am calling to try to get the Barclays App to work which gives an BA040 error code. I can 'only' give them 1 star here but I am reluctant to give them even a 1 star.
If you invest in cash ISA with them but don't have a Barclays current account, you can't use the App to re-invest thje money when the investment matures. Useless App. I'm now 37 minutes into this call. I think you get the picture! I'm off.....”
“Made a payment into my current account mid March… it is now the first week of April and money is nowhere to be found. Made the necessary phone calls and was told the money would be available in a few days. Called today and was in the queue for an hour just to be referred to the chat service that advised to call… after they were unable to find the transaction when the previous advisors could. no one knows and want to be made accountable for this mess and I have been in the queue for 2 hrs and still haven’t been served which has now been disconnected. Been banking with Barclays for 15+ years but will be moving away from them as the quality of their service deteriorated for the last 6 months. The app has also gone downhill with constant error messages, stay away from this lot, go bank elsewhere!”
“Keep away from this bank unless you have hours to wait in a to be served this used to be a good bank i have been with them for years but it is know the worst bank to deal with i have know decided to go to another bank”
“Bad experience doesn’t go anywhere near the appalling telephone customer service received today, after over an hour on the phone the call was lost and no call back from Barclays. No help whatsoever and ended up having to drive an ill 96 year old gentleman and walk him to try and find a branch to transfer money from one account to another - shame on you Barclays!!! Not everyone does internet banking!!”
“Keep yourself far away from this bank. Absolutely terrible customs service and data protection. They have provided my confidential adres to my ex abusive and violent partner ( bank was fully informed about the circumstances, they had note in the system). Child under age involved.”
“Not everyone wants to do online banking.i have tried over two days to speak to someone at Barclays Bank which has had me in a queue for over an hour on each occasion.cshort of travelling five miles to my nearest branch I cannot get someone to pick the phone up.i then rang the number to make a complaint and was put in another queue.Not good enough service!.S Wilkinson.Bradford.”
“Went to the Harrow branch on 10th March 2024. We went upstairs to see Asu, she was very professional. I would like to commend her for giving us such a wonderful service.”
“I used the new branch in south shield today, I payed in £100 into the machine as there was no customer desk open, the machine only counted £80, so I asked for help, the snotty nose assistant came over I explained everything what I did , showed her proof what money I had left, with receipts,
To find the way she spoke and looked down on me was like I was robbing her,
They took my details and says they would call after they checked there machine, bang I got £20 sent into my bank which went missing ,
Still waiting on a call and apologies of her,
Never again, been with them 20 year never had somone look down at me ever”
“Today I was helped by a lovely friendly member of your team 'Marilyn' she was so patient with me when I was struggling to complete and application for a Travel Pack. I took up quite a lot of her time but she didn't rush me and put me at ease. Thank you Marilym”
