“Spent all day trying to get through to someone. Landline literally runs out of charge before anyone picks up! Time waiting for customer service rep to pick up has ranged between 45mins to almost 4 hours! Absolutely ridiculous.”
“accounts locked. Phone calls upto 2 hours five and on the phone now. I was asked loads of questions and told its been unlocked tried to make a payment and its delayed again - I will move all my money as soon as they will let me !”
“would have given ZERO if I could
I've been with Barclays for years but after resent events,I will be leaving them, after my nine week complaint gets sorted out , ...Yes nine weeks and counting and still no contact from Barclays over something that all their customers service advisers said should not have happened, but looking at the reviews I'm not the only one.Do not get an account with these people we all can't be wrong .”
“After 40 years as a customer treated badly and given a poor credit rating without explanation. My credit rating has always been exceptional and remains so outside of this disgusting bank. Having complained the complaint investigation was poorly managed. Avoid Barclays at all costs if there was a score of zero this would be appropriate”
“Barclays Bolton town centre - THE WORST bank. Closing my accounts as soon as possible, it’s regularly over an hour to get through on the phone, they closed the local branch (one stand out member of staff had the personality & ability of a potato) The next nearest branch has terrible customer service. They never do what they say they will and lie to cover up their mistakes. Barclays is Shockingly bad!”
“I'm not happy with the service I'm provided. There never is offers for me to take out for example a over draft and there never has been since I've been banking with you for over 8 years or more. I earn over £4,000 a month most months, I will pay the remaining loan balance off which is very low now and I will be leaving this bank. The bank is too hard work for me I struggle to call the bank never mind use the card reader which I have never been able to use or keep, I work and travel and this is no good for me. To even send a message to you you have to use the machine. Not happy at all. I've asked to leave once before to lloyds and you did not accept that move so I will be going to the fianaical ombudsman for advice on why you are able to put a stop to it.”
“The Bletchley branch is disgusting, the staff are poor, telephone banking has unacceptable waiting times and business banking is a joke. Time for a new bank.”
“Honestly the worst bank ever. Totally scammed by them and paid literally thousands. Trying to get a response for the better part of a month. On hold for hours at a time. If I ever get through they say they can't help. I Go to the branch and they say to ring. Have sent countless messages. It's like they are doing everything they can to rip you off put you in dept and keep you from being able to do anything about it. They need to be shut down.”
“I would love to tell you more about Barclay's bank but cant talk to anyone connected to the organisation. No one from the customer service team picks up a phone, the bank itself is hardly ever open. I also bank with Lloyds who are much much better. I will be terminating my account with Barclay's and from what I've heard I'm not the only one. Absolutely shocking bank, with no customer services.”
“This is most certainly the most useless and unreliable service I can ever imagine existing in the business world.
It made me doubt that I am in the UK as it gives the impression that I am in country with one telephone line only and am served by lazy and/or illiterate or perhaps non-existent clerks... They claim 24 hour hour access. Perhaps they mean this is the waiting time at any given point one tries to contact thm...Business banking with Barclays has been a painful punishment.
I opened a business bank account, but my clients cannot pay me, as as soon as they try, they get a message that the account is not associated with me. Also I cannot pay out from this account, I guess for the very same reason. Even PayPal wouldn't recognise the account.
After countless hours (who has this spare time?!?) spent on the phone line listening to the most tasteless and repetetive 2 lines of music, I feel that I want to close all my accounts in this bank and run elsewhere.
But firstly would like to share my misery and stupidity (trusting Barclays that they will facilitate the financial side of running my business) everywhere to warn and protect fellow small business owners from getting trapped in the same trap!
Nadia Hristova”
“After banking with Barclays for over 30 years I have now transerred my accounts elsewhere. Appalling customer service, condescending attitudes and complete lack of care.”
“Choose another bank where you are able to get an adequate levels of service, for example banking a cheque should not take more than an hour! Customers shouldn't have to wait for more than an hour to speak with someone!
The service at Barclays is ridiculous, save yourself a whole load of stress and inconvenience and choose an alternative competent bank!
It's lunch time and there's only 2 staff in the main branch of Barclays providing a service to the whole town and the picture below shows no staff whatsoever behind the counter!”
“Appalling customer service I am trying to chase a disputed transaction since August 17th live chat in India just cut you off awful I will be going to financial ombudsman!
No correspondence and different response every time you call really should train their staff better”
“Today I spent half of the day calling customer service, this is just some distasteful joke. I wanted to transfer money to my other bank because the card has expired and I cannot get into my banking banking. I'm just shocked. such an event happened on your vacation will be compline and I give only one star because it is impossible to give zero or better less than zero”
